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Coventry, CV1
3.5/5, 12 Reviews
58% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
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"I booked an appointment to..."
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1 Star Review
By : 'Annoyed-Coventry'
Services :
Would you recommend ? : No
7 Nov 2012
People found this helpful4
I booked an appointment to view a property in Nov 2012. I received a call from the estate agent confirming my viewing that morning and I confirmed with them that I was already on my way to view this property and that I would meet the estate agent there. The property was situated in a very awkward location and was not reachable by using a satnav. Due to this I was 10 minutes late for the appointment as I was driving around the block several times trying to find the property. I finally found it after walking through an alley way only to find that the estate agent who was suppose to show me around had already left. The agent did not call me out of courtesy to find out where I was or whether I was having difficulty finding the property - he just left. I then phoned the estate agents office explaining what had happened only to be rudely informed that I would have to rebook and that it was my fault. The service I received was disgraceful, demeaning and unprofessional. I would never use Whitegate Estate Agents services ever again! They are rude, unprofessional and do not understand the meaning of customer service. Warning to anyone who is even thinking of viewing their properties!!! They really don't care about their customers!
What agent could do to change your mind?
Be more friendly to customers. Better customer service and complaint handling skills by your frontline staff. It would have been common courtesy for your agent to contact me to fidn out my location or to confirm that he was unable to wait any longer!
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Monica Prisecaru
Annoyed-Coventry
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £700 | £700 |
Address
Whitegates Estate Agents
137-139 New Union Street, Coventry, West Midlands
CV1 2NT
024 7622 2656
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Whitegates Estate Agents Branches (View All 54)
Very nice agents , from many ...
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5 Star Review
By : 'Monica'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : CV2
30 Aug 2019
People found this helpful0
Very nice agents , from many we been to this ones where really interested in helping us properly finding a house no matter budget . They been responsive and quick offering us what we were looking for and really helpful through this time . On time appointments and views . Really appreciate and lots... Read Full Review
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Terrible agency. 1 star is ...
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1 Star Review
By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV6
27 Nov 2017
People found this helpful5
Terrible agency. 1 star is too many for them. I am a landlord in the Southwest and thus have some experience with agents from both sides as it were. My wife and I were living in Coventry for 18 months and hence renting. Everything with Whitegates was too much trouble. Everything came with an... Read Full Review
Comments on Agent Fees
Fees very high
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Whitegates estate/ letting ...
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1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CV1
2 Sept 2013
People found this helpful9
Whitegates estate/ letting agents are only interested in getting your money. Customer service and satisfaction is not even on their list of things to prioritise. I don't even think they know what that is. Not only did they not inform us on multiple occasion about works people accessing our house/... Read Full Review
Comments (3)Was this helpful?:
By : Anita Hornbrook
17 Sept 2013It is hard to respond to a complaint when the reviewer posts under cover of anonimity. We always co-ordinate with tenants before workmen enter a property, and ask permission before showing people...
I booked an appointment to ...
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1 Star Review
By : 'Annoyed-Coventry'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
7 Nov 2012
People found this helpful4
I booked an appointment to view a property in Nov 2012. I received a call from the estate agent confirming my viewing that morning and I confirmed with them that I was already on my way to view this property and that I would meet the estate agent there. The property was situated in a very... Read Full Review
What agent could do to change your mind?
Be more friendly to customers. Better customer service and complaint handling skills by your frontline staff. It would have been common courtesy for your agent to contact me to fidn out my location or to confirm that he was unable to wait any longer!
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John and Anita couldn't have ...
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5 Star Review
By : 'Amy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
8 Oct 2012
People found this helpful0
John and Anita couldn't have been more helpful when my husband and I were selling our city centre property. Anita conducted the EPC for us and John was always at the end of the phone should we have any questions. This was the first time we had sold a property and John's advice re: sale price... Read Full Review
Comments (1)Was this helpful?:
By : Anita
18 Oct 2012Thank you for your kind...
Before choosing to use ...
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1 Star Review
By : 'Rohil'
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Aug 2012
People found this helpful6
Before choosing to use Whitegates as our agents for a short term rent, we checked out their reviews. As a student - myself and my partner were looking for a half decent but well priced place - and Whitegates seemed to do exactly that, which is great. Having gone through the paperwork process which... Read Full Review
Comments (2)Was this helpful?:
By : Anita Hornbrook
28 Aug 2012Dear Rohil, I am sorry that you feel that you have had a bad experience with your rental property. I will respond to your points as best I can. The property was fully furnished with mid market...
They were great at arranging ...
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3 Star Review
By : '1234'
Services : Letting( As a Tenant )
Would you recommend ? : No
17 Jul 2012
People found this helpful2
They were great at arranging a viewing straight away, on the same day. Helped me do all the documents and necessary paperwork however i found my service after signing on the dotted line to be slightly... Read Full Review
What agent could do to change your mind?
I would have mixed feelings about using Whitegates again due to their terrific service leading up to my signing my tennancy agreement. I feel once is signed on the dotted line there wasnt that sense or urgency or care that i had received previously. Obviously i understand their a very busy business with lots of clients however problems receiving my inventory on the day i moved in to collecting my keys then to find out the flat was very poorly cleaned along with an awefull attempted at a inventory.I just didnt feel that sense of trust along with my current status as a student who\'s working i felt that i was treated differnently and have to keep chasing up problems which as a tennant whose paying shouldnt have to do should you really ? When you move into a new property you dont want all that hastle do you, youve already got enough things to worry about with bills and everything yourslef on top of uninterested or lackluster estate agents
Comments (1)Was this helpful?:
By : Anita Hornbrook
19 Jul 2012Could you please provide further details? We would be happy to discuss any issues with...
I have used Whitegates Estate ...
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5 Star Review
By : 'Miss'
Services : Letting( As a Owner )
Would you recommend ? : Yes
24 May 2012
People found this helpful2
I have used Whitegates Estate Agents Since 1999 to manage my let property and more recently to sell the property. I have had contact with a number of the staff members who have always been polite, efficient and very helpful. They were always able to find me suitable tenants, efficient with the... Read Full Review
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By : Anita
18 Oct 2012Thank you for your nice review, it is always pleasing to build up a good relationship with a client over several...
I have used Whitegates full ...
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5 Star Review
By : 'jackie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
23 Apr 2012
People found this helpful0
I have used Whitegates full management service as a landlord for the past ten years. Apart from a few minor hiccups I have fpund the service provided to be consistently excellent. The staff are proffessional , helpful, knowledgeable and if they say they are going to do something then basically :... Read Full Review
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Whitegates in Coventry have ...
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5 Star Review
By : 'Dan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
19 Apr 2012
People found this helpful0
Whitegates in Coventry have managed my property for just over 5 years. Throughout this time they have been fantastic to deal with and always very professional. My tenants have always been found quickly and credit checked to a high standard. Whitegates always inform me of anything regarding my... Read Full Review
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We bought our second flat in ...
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5 Star Review
By : 'Mandy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
20 Mar 2012
People found this helpful0
We bought our second flat in April 1999 then left the UK 2 months later, leaving both flats in Whitegates' capable hands. We thought so much of their experience and knowledge of the letting market that we actually asked Martin Hornbrook to come in & look at the second flat before we bought it.... Read Full Review
Comments (1)Was this helpful?:
By : Anonymous
17 Aug 2018Yeah, they're great to you if your rich enough to buy 2 properties and only live in them for a couple of months. You are the people that feed their offspring. Unfortunately, they are not anywhere...
Really helpful and ...
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5 Star Review
By : 'David'
Services : Letting( As a Owner )
Would you recommend ? : Yes
15 Mar 2012
People found this helpful0
Really helpful and professional in dealing with the rental. Knowledgeable regarding law and procedures. They were able to let the property quickly and dealt with all the paperwork efficiently and promptly. Polite, efficient and helpful over the phone (we live in Spain). First class service. Would... Read Full Review
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