BED BUGS! Would give this letting agency 0 stars if I could. Moved into the house, within a few weeks me and my house mates began waking up covered in bites. The agency and landlord tried their very best to hold us responsible, saying that we would have to pay for an exterminator and the treatment... Read Full Review

Address Properties is very incompetent. Take a huge amount of time to fix any issues that may arise in the property. Very unreasonable in keeping a large amount of holding deposito for no reason. Overall it shows very lack of any respect for... Read Full Review

Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. No communication between staff members and residents, ignoring emails and just not dealing with issues. We've been told 3 times someone will be out to deal with the damp... Read Full Review

DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. They will use any minor opportunity to take your money knowing full well most of their customers are students. They ignore issues for months. My housemates and I have been sick for months due to... Read Full Review

Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple appliances broke in the house multiple times and staff were unfriendly and unhelpful, Liam in particular is condescending with an inflated ego.... Read Full Review

Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for months. Still waiting now..had a leak behind my fusebox a couple of months back. Asked for an emergency visit from maintenance. Took 2 emergency days off work to ensure there wasn't a... Read Full Review

Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’ve ever come across. Extremely frustrating to deal... Read Full Review

This morning, I called address properties to enquire about a flat that had been advertised by them. I started the call by saying “hiya, I’d just like to enquire about a flat advertised by yourselves on duke street for £33pppw” to which the lady on the other... Read Full Review

If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!! Upon moving in our fridge was completely broken - it remained broken for 7 WEEKS! As students we were passed from one person to the next and given various excuses as to why it was taking so long.... Read Full Review

The definition of incompetence. Our boiler broke and was wasting hot water for months. They failed to organise repair and ended up charging us over £500 for going over the energy cap. They do not take responsibility for their job. We had no hot water for 6 weeks when it was eventually fixed and we... Read Full Review

Absolutely appalling customer service. We had a hole in our ceiling for 4-6 months and this was an electrical hazard due to their being a leak near exposed wires. The maintenance team advised us the toilet was never actually properly attached and this is why it kept detaching and leaking. They... Read Full Review

??? unfortunately cannot give a zero. Do not answer emails. My freezing cold step daughter rang me as I used to work in lettings to ask my advice. This agent is WRONG on all levels. This Agent think that the landlord is right to have control over the heating lock the heating cupboard and that 15 ... Read Full Review

Very rude staff. Never respond to emails. Threaten to give away the house if documents cannot be sent within 24 hours. Arrange daily viewings to the property with less than 24 hours notice but never inform about viewings being... Read Full Review

Awful, left us without hot water for 2 months. Property was at such a low standard for £1040 a month. No curtains, WIFI and broken doors (was 'fully furnished'). The worst service I have ever used. People should avoid them at all... Read Full Review

Most horrible, unorganized agency I’ve ever been with. They never return calls or do anything on time. Such rude staff as well. Save yourself the trouble and find somewhere... Read Full Review

Wish I could give them zero stars for how terrible they have been. I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with the problems ... Read Full Review

I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and neglectful. I honestly think high school students on work... Read Full Review

Honestly couldn’t thank address properties enough. We were due to move out but our new letting agent has repeatedly let us down, messing us about with contracts and guarantor forms. It’s been a week since we were due to move in and we are still not in our new property. However,... Read Full Review

Address properties is by far the worst estate agents I have ever used as a student or as a normal tenant. They were slow to fix any problems but by far the worst trait was the fact they attempted to charge tenants for damage pre-existing. Thankfully we were prepared and had photos as proof so we... Read Full Review

Everybody at Address is always very helpful, I had some issues when I first moved into my property but they where quick to resolve and nothing was ever to much for them, I would definitely recommend to anybody looking for student... Read Full Review