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Hatfield, AL10
4.4/5, 305 Reviews
82% Recommended
86% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
83% letting fee satisfaction
Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and
high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respected independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans, Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Investment, Financial Services, Commercial Sales, Commercial Lettings and International properties with their very own Raine International office located in Nueva Andalucia, Spain and Lagos, Portugal while always making sure that the same core values and high service levels are met and exceeded.The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns.
"My experience with Raine and..."
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1 Star Review
By : 'Shiva'
Services : Sales( I bought a property using them)
Would you recommend ? : No
Postcode : AL10
10 Nov 2019
People found this helpful4
My experience with Raine and Co was surprising considering all the positive reviews I'd read. The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him. Alex was frequently rude and shouted at us in a manner that we found unprofessional. My mother also had a property on the market with them, which he wrongly said would "never sell" (in fact, it sold in 2 weeks above the asking price). Alex and Gemma would phone both of us with an unnecessary frequency and make similar negative, unfounded and unprofessional comments. Their tone was frequently accusatory and unprofessional, and made the process more stressful than it needed to be. Their behaviour left me feeling badgered and belittled. I would not recommend them as an agency, and have avoided using them in subsequent property transactions.
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By : Michael Marsh
11 Nov 2019Good Afternoon Shiva. My name is Michael Marsh and I am one of the Directors of Raine and Co. Everyone at Raine and Co tries extremely hard to exceed people’s expectations and offer a first-class service, unfortunately this is not always possible but thankfully we do succeed in most cases hence the amount of positive reviews on this site. I understand that you bought a brand-new property through us which completed during December 2018, but I cannot find any reference to which property your Mother sold through us so that I can look more closely into the events surrounding that sale? I have spoken to the team members you have mentioned and understand that when you initially reserved the property and filled in the forms you stated that you did not have a property to sell but then it turned out that you were being gifted money from the sale of another property which was not sold at the time. This is where the confusion started and I apologise if you felt that voices were raised, this is definitely not acceptable. I have systems in place to ensure that if people are not happy with the service that they are receiving they can report it anonymously at the time so that I am able to rectify it without it affecting any transaction. I would be interested to know if at the time you were aware of these systems or if it is something that I need to make more prominent? I would like to thank you for your time in writing this review and ask you to kindly respond to the above query. I apologise that your experience with my company was not satisfactory and hope that you will give us another chance in the future to show you that this was a one off occasion. The best email address to use is customerservices@raineandco.com .
By : Shiva Fouladi
11 Nov 2019Hello Michael, Thank you for your prompt and thoughful response. The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point. I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a good idea to make this more prominent. Kind Regards Shiva
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 100% | £80,000 | £600,000 |
| Lettings | 100% | 83% | £600 | £1,500 |
Areas covered
- AL10 0LJ
- AL7
- AL8
- AL9
Address
Raine and Co
11 Market Place, Hatfield, Herts
AL10 0LJ
01707 266885
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Raine and Co Branches (View All 5)
Smooth and easy process ...
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5 Star Review
By : 'Saniya'
Services :
Would you recommend ? : Yes
13 Mar 2026People found this helpful
Smooth and easy process especially thank to... Read Full Review
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Great service, most ...
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5 Star Review
By : 'Amy'
Services :
Would you recommend ? : Yes
13 Mar 2026People found this helpful
Great service, most especially from Libby and Ben. Libby, it has to be said, helped us keep our sanity during a tricky leasehold sale, and was so patient and kind and reassuring during many phone conversations. You get the sense that she really cares, and, unlike some other estate agencies I'm... Read Full Review
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We had great experience ...
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5 Star Review
By : 'Ishani'
Services :
Would you recommend ? : Yes
13 Mar 2026People found this helpful
We had great experience buying our home through Raine and co estate agents I can highly recommend them as they are very professional and always available , what really stood out was when we had minor challenges Mr Ben Coss the branch manager he helped to smooth things over handled it very well iam... Read Full Review
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Great experience with Ben ...
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5 Star Review
By : 'Pasicar'
Services :
Would you recommend ? : Yes
12 Mar 2026People found this helpful
Great experience with Ben Coss from start to finish. Professional, responsive, and very knowledgeable about the local market. He kept me updated throughout the process and made everything feel smooth and stress-free. Highly recommend... Read Full Review
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Excellent friendly staff, ...
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5 Star Review
By : 'Lynne'
Services :
Would you recommend ? : Yes
11 Mar 2026People found this helpful
Excellent friendly staff, with a vast knowledge of the letting industry. Thank you especially to Dan, for your help and advise on the availability and suggestions, to find private let with wheelchair access and adaptations for a disabled person. much... Read Full Review
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Good experience and perfect ...
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5 Star Review
By : 'Parth'
Services :
Would you recommend ? : Yes
9 Mar 2026People found this helpful
Good experience and perfect support during procedures. Special thanks to libby marsh very kind and helpful during process. Thanks for... Read Full Review
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We had a great experience ...
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5 Star Review
By : 'Azadeh'
Services :
Would you recommend ? : Yes
4 Mar 2026People found this helpful
We had a great experience purchasing our home thanks to the wonderful team at the agency. The whole process can be very stressful, but they made it much smoother for us. A special thank you to Libby, who managed everything throughout the entire buying process and was always supportive, responsive, ... Read Full Review
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This is the first time i ...
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5 Star Review
By : 'kirankumar'
Services :
Would you recommend ? : Yes
2 Mar 2026People found this helpful
This is the first time i taking the home from rain and co... honestly they are best at the business in Hatfield. The process of documentation is very smooth and supportive and gives the information and update clearly. I wanted to mention the best person in the office Bethwilliams, Dan and Vicki,... Read Full Review
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I highly recommend the ...
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5 Star Review
By : 'G'
Services :
Would you recommend ? : Yes
27 Feb 2026People found this helpful
I highly recommend the lettings management team at Raine & Co for their excellent support in securing a tenant for my property.
From marketing and viewings to referencing and finalising the tenancy, the entire process was handled efficiently and professionally.
As this was my first... Read Full Review
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I have had such an amazing ...
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5 Star Review
By : 'Nadia'
Services :
Would you recommend ? : Yes
16 Feb 2026People found this helpful
I have had such an amazing service from Harry at Raine & Co Hatfield. Having dealt with various agents and agencies in the past when buying and selling, I can honestly say I’ve never received the same level of service, knowledge, and enthusiasm as I did with... Read Full Review
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We had a wonderful experience ...
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5 Star Review
By : 'Yuliia'
Services :
Would you recommend ? : Yes
13 Feb 2026People found this helpful
We had a wonderful experience buying our home through this agency. The whole team was professional, friendly, and always quick to respond to any questions we had. They supported us throughout every step of the process, making what could have been very stressful feel smooth and well-organised. We... Read Full Review
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After our offer was accepted ...
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5 Star Review
By : 'Zak'
Services :
Would you recommend ? : Yes
3 Feb 2026People found this helpful
After our offer was accepted on a house, Libby was extremely helpful and gave us weekly updates on the progress of the house. Although it took almost 10 months from start to finish this was down to the buyer and solicitors and Libby was always happy to chase them and keep us... Read Full Review
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Great experience with Tolly, ...
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5 Star Review
By : 'anbu'
Services :
Would you recommend ? : Yes
30 Jan 2026People found this helpful
Great experience with Tolly, Libby and the whole team. Excellent communication and smooth... Read Full Review
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Great service. Julie was ...
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5 Star Review
By : 'EFM'
Services :
Would you recommend ? : Yes
30 Jan 2026People found this helpful
Great service. Julie was available via phone or email all the time and arranged multiple viewings on the property to accommodate the time the suited us. We received efficient and pleasant support from... Read Full Review
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Vicki is very helpful and ...
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5 Star Review
By : 'Megan'
Services :
Would you recommend ? : Yes
19 Jan 2026People found this helpful
Vicki is very helpful and quick to... Read Full Review
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Very good staff, really ...
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5 Star Review
By : 'Modrick'
Services :
Would you recommend ? : Yes
17 Jan 2026People found this helpful
Very good staff, really helpful. I highly recommend them... Read Full Review
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Thank you to the Raine and Co ...
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5 Star Review
By : 'TMMBroadcast'
Services :
Would you recommend ? : Yes
14 Jan 2026People found this helpful0
Thank you to the Raine and Co Team for all your efforts to get us into 77 The Runway. We appreciate very much, especially last Monday, the efficiency and promptness they... Read Full Review
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... ...
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1 Star Review
By : 'Jeremie'
Services :
Would you recommend ? : No
13 Jan 2026People found this helpful
... Read Full Review
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Tolly was great arranging ...
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5 Star Review
By : 'xingye'
Services :
Would you recommend ? : Yes
13 Jan 2026People found this helpful
Tolly was great arranging tours answering questions quickly, then we went through lots of hurdles with the property purchase and Libby has been amazing post purchase to help ease our pains by fast communication and support. They are always there to help, really... Read Full Review
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Raine and Co were very fast ...
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4 Star Review
By : 'Ryan'
Services :
Would you recommend ? : Yes
8 Jan 2026People found this helpful0
Raine and Co were very fast to respond to any emails, which was very... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 12/4/2025, 12:46:15 PM by allAgents
