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Hatfield, AL10
4.4/5, 285 Reviews
82% Recommended
86% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
83% letting fee satisfaction
Started in 1991 by Paul and Elsa Raine the company has always strived to be at the forefront of the estate agency market with an emphasis on high levels of service, communication, honesty, friendliness and a reputation to be proud of. By making sure that they employ some of the best people with the same values and
high levels of work ethics, Raine and co has ensured success in every field. In the property market location is the key and Raine and Co has become one of the largest and most respected independent estate agents in Hertfordshire with modern, prominent offices located strategically to support each other in busy positions in Potters Bar, Hatfield, St Albans, Codicote, Stevenage, Cheshunt, Broxbourne and Mayfair, London. Over the years Raine and Co has successfully expanded into Residential Lettings, Property Management, Land, Development, New Homes, Property Investment, Financial Services, Commercial Sales, Commercial Lettings and International properties with their very own Raine International office located in Nueva Andalucia, Spain and Lagos, Portugal while always making sure that the same core values and high service levels are met and exceeded.The Directors of Raine and Co strongly believe that the profession should be regulated and as a result are members of The National Association of Estate Agents, The Association of Residential Letting Agents, The National Approved Letting Scheme and The Ombudsmen for Estate Agents. The Hatfield and Potters Bar offices have also been chosen by The Relocation Agent Network as the Best Independent Estate Agents in their respective towns.
"My experience with Raine and..."
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1 Star Review
By : 'Shiva'
Services : Sales( I bought a property using them)
Would you recommend ? : No
Postcode : AL10
10 Nov 2019
People found this helpful4
My experience with Raine and Co was surprising considering all the positive reviews I'd read. The manager, Alex, misread an accurately-completed form and wrongly and intemperately accused me of lying. He did not apologise when his error was pointed out to him. Alex was frequently rude and shouted at us in a manner that we found unprofessional. My mother also had a property on the market with them, which he wrongly said would "never sell" (in fact, it sold in 2 weeks above the asking price). Alex and Gemma would phone both of us with an unnecessary frequency and make similar negative, unfounded and unprofessional comments. Their tone was frequently accusatory and unprofessional, and made the process more stressful than it needed to be. Their behaviour left me feeling badgered and belittled. I would not recommend them as an agency, and have avoided using them in subsequent property transactions.
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By : Michael Marsh
11 Nov 2019Good Afternoon Shiva. My name is Michael Marsh and I am one of the Directors of Raine and Co. Everyone at Raine and Co tries extremely hard to exceed people’s expectations and offer a first-class service, unfortunately this is not always possible but thankfully we do succeed in most cases hence the amount of positive reviews on this site. I understand that you bought a brand-new property through us which completed during December 2018, but I cannot find any reference to which property your Mother sold through us so that I can look more closely into the events surrounding that sale? I have spoken to the team members you have mentioned and understand that when you initially reserved the property and filled in the forms you stated that you did not have a property to sell but then it turned out that you were being gifted money from the sale of another property which was not sold at the time. This is where the confusion started and I apologise if you felt that voices were raised, this is definitely not acceptable. I have systems in place to ensure that if people are not happy with the service that they are receiving they can report it anonymously at the time so that I am able to rectify it without it affecting any transaction. I would be interested to know if at the time you were aware of these systems or if it is something that I need to make more prominent? I would like to thank you for your time in writing this review and ask you to kindly respond to the above query. I apologise that your experience with my company was not satisfactory and hope that you will give us another chance in the future to show you that this was a one off occasion. The best email address to use is customerservices@raineandco.com .
By : Shiva Fouladi
11 Nov 2019Hello Michael, Thank you for your prompt and thoughful response. The "with you" was a mistype; my mother's property was on the market with another agency. The sales for which were going to be the gifted amount for the sale. However, the remark was still made about the property not selling, hence why I mentioned it in my review. I apologise for any confusion on that point. I was not made aware of the anonymous channels for complaint during the sale period. I agree that it would be a good idea to make this more prominent. Kind Regards Shiva
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 86.00% | 100% | £80,000 | £600,000 |
| Lettings | 100% | 83% | £600 | £1,500 |
Areas covered
- AL10 0LJ
- AL7
- AL8
- AL9
Address
Raine and Co
11 Market Place, Hatfield, Herts
AL10 0LJ
01707 266885
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Raine and Co Branches (View All 5)
Julie Malata was very patient ...
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5 Star Review
By : 'Weyndi'
Services :
Would you recommend ? : Yes
19 Dec 2025People found this helpful
Julie Malata was very patient and very swift with our transition… she deserves an... Read Full Review
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I am very pleased with the ...
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5 Star Review
By : 'Eric'
Services :
Would you recommend ? : Yes
19 Dec 2025People found this helpful
I am very pleased with the fast and smooth services Julie Malata and the rest of the of Raine and co team provided... Read Full Review
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Honestly, I couldn’t fault ...
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5 Star Review
By : 'Shelley'
Services :
Would you recommend ? : Yes
17 Dec 2025People found this helpful
Honestly, I couldn’t fault this estate agent even if I tried. They’ve been brilliant from start to finish – professional but super friendly, and very patient with me constantly ringing them like it was my full-time job. Big shout-out to Ben, Tolly and Dan, but the biggest thank you has to go to... Read Full Review
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... ...
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5 Star Review
By : 'Sharon'
Services :
Would you recommend ? : Yes
16 Dec 2025People found this helpful
... Read Full Review
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Our whole experience of ...
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5 Star Review
By : 'anudeep'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
Our whole experience of buying house with Raine and Co was very smooth and pleasant. Tolly was very welcoming while showing us around the property. Libby was involved throughout the deal and helped us immensely with so many trivial and complex matters. With her efforts we could complete the deal... Read Full Review
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the whole process of the ...
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5 Star Review
By : 'paresh'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
the whole process of the probate sale of my dads house went well,but raine and co really helped to finish the sale and get it over the line. thank you to the whole... Read Full Review
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⭐️⭐️⭐️⭐️⭐️ Review for Beth ...
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5 Star Review
By : 'Lakshman'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
⭐️⭐️⭐️⭐️⭐️ Review for Beth Williams Working with Beth Williams was an absolute pleasure! She was incredibly patient, kind, and understanding throughout the entire process. Even though we arrived late, she welcomed us in such a cool, friendly, and professional manner that instantly put us at ease.... Read Full Review
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“Julie and Dan were ...
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5 Star Review
By : 'Phil'
Services :
Would you recommend ? : Yes
3 Dec 2025People found this helpful
“Julie and Dan were outstanding. They kept me fully informed at every stage, from marketing the garage to securing the tenant. I have used their services on multiple occasions, and their professionalism and quality of service have consistently been... Read Full Review
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I was so happy with all of ...
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5 Star Review
By : 'sheetaly'
Services :
Would you recommend ? : Yes
2 Dec 2025People found this helpful
I was so happy with all of the suppot we recived from Raine and co.from arrage viewing accoding to our time, holly and torlly are so helpful for arrage viewing and showing propaty and given details reading propaty. Liddy was so good through out whloe process and alwata available for quick respond... Read Full Review
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We had such a hard time ...
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5 Star Review
By : 'Jacqueline'
Services :
Would you recommend ? : Yes
27 Nov 2025People found this helpful
We had such a hard time finding a property which suited us as a family. Beth helped us throughout the whole process. I spoke to Beth multiple times during the day and she was always so reassuring, kind, well spoken and so friendly. Beth’s approach to helping us was amazing, Beth made us feel part... Read Full Review
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Thank you ...
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5 Star Review
By : 'Torsten/'
Services : 2
Sold price : £1250
Would you recommend ? : Yes
Postcode : AL10
17 Nov 2025
People found this helpful
I can't recommend Raine and Co enough. The level of care and attention to detail was exceptional - Julie went completely above and beyond what I ever expected. If I could give 6 stars I... Read Full Review
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I can't recommend Raine and ...
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5 Star Review
By : 'Torsten'
Services :
Would you recommend ? : Yes
17 Nov 2025People found this helpful
I can't recommend Raine and Co enough. The level of care and attention to detail was exceptional - Julie went completely above and beyond what I ever expected. If I could give 6 stars I... Read Full Review
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All the staff I spoke to were ...
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5 Star Review
By : 'Richard'
Services :
Would you recommend ? : Yes
13 Nov 2025People found this helpful
All the staff I spoke to were very polite, helpful and professional. I was always called back when agreed in a timely manner. I'd like to thank Ben and Libby who mainly dealt with my... Read Full Review
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Harry , Tolly , and all the ...
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5 Star Review
By : 'sam'
Services :
Would you recommend ? : Yes
12 Nov 2025People found this helpful
Harry , Tolly , and all the staff I dealt with, were polite very professional and helpful . They did a fantastic job with my property. The broucher they produced was excellent as was the service from start to finish. Highly... Read Full Review
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Very ...
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5 Star Review
By : 'rdp'
Services :
Would you recommend ? : Yes
7 Nov 2025People found this helpful
Very... Read Full Review
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vicki is amazing!! So ...
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5 Star Review
By : 'shabana'
Services :
Would you recommend ? : Yes
6 Nov 2025People found this helpful
vicki is amazing!! So competent and replies to emails so efficiently, never had an... Read Full Review
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Bought my flat through them, ...
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5 Star Review
By : 'Hayley'
Services :
Would you recommend ? : Yes
4 Nov 2025People found this helpful
Bought my flat through them, Libby and the wider team were great throughout the whole process - communicated well and quickly and helped me with any issue I... Read Full Review
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The staff were very nice and ...
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5 Star Review
By : 'Bolanle'
Services :
Would you recommend ? : Yes
31 Oct 2025People found this helpful
The staff were very nice and... Read Full Review
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Ben Coss and team are ...
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5 Star Review
By : 'Heather'
Services :
Would you recommend ? : Yes
22 Oct 2025People found this helpful
Ben Coss and team are excellent here. Professional, friendly and clearly have great knowledge of the market in the area. I would definitely recommend and use them again as... Read Full Review
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... ...
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5 Star Review
By : 'Mini'
Services :
Would you recommend ? : Yes
14 Oct 2025People found this helpful
... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Raine and Co
In-House Complaints Procedure
At Raine and Co we are committed to providing a professional service to all of our clients and customers. When something goes wrong, we need you to tell us about it. This will help to improve our standards.
If you have a compliant regarding our Sales, Lettings and Management offices, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your compliant. This will normally be dealt with by the office manager who will review your file and speak to the member of staff you dealt with you. A formal written outcome of our investigation will be sent to you within fifteen working days of sending the acknowledgement letter.
• If, at this stage, you are not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within fifteen working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman LTD
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: (01722) 333306
www.tpos.co.uk
Please not the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed
Through this in-house complaints procedure, before being submitted
for an independent review.
Last updated at 12/4/2025, 12:46:15 PM by allAgents
