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Manchester, M1

2.4/5, 82 Reviews
39% Recommended

74% sales valuation accuracy

67% letting valuation accuracy

62% sales fee satisfaction

63% letting fee satisfaction

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"Avoid like the..."

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1 Star Review

By : 'AAAAA'
Services : Letting(As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : M15

6 Nov 2019
People found this helpful3

Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE. Move in - When I moved into this flat, not only was it not professionally cleaned as promised, it was actually dirty in many areas. The sofas especially were disgusting. To add to this, they insisted on my paying for a professional clean at the end of the tenancy despite verbally agreeing that this could be waived earlier on in the process. If you do use Belvoir, get them to write everything down!! Inventory – The opening inventory filled out by a member of Belvoir staff was wrong on more than 20 counts. For example, not only was the number of fire/smoke alarms reported incorrectly, they were also reported as working (they were not.) The bed was broken, the wardrobe mirror was smashed, heating/radiators were reported as non-functional, the boiler was reported as un-tested (see later), a chair was broken, the walls were covered in marks, the bathroom extractor fan didn't (and still doesn't) work, a lamp was smashed, the fridge trays shattered and the carpets stained. I have sincere doubts that the person filling out the inventory even set foot in the flat. When I questioned them on this, they said that it was the guy who was doing the inventory’s last day and so he might not have been that bothered. Then to add insult to injury they didn’t even read the inventory when I was checking out, and tried to charge me for a bunch of stuff that was listed as already broken. Maintenance issues - Generally, Belvoir has taken the longest of any estate agents I have been with to resolve maintenance queries and issues, additionally, on more than one occasion contractors were sent into my flat without any prior notification to myself. I’d often find out someone had been let into my home well after it had actually happened. The boiler - My issues with the boiler/water heater were reported on the first week of my tenancy. It plainly wasn’t functioning properly and barely held any hot water. About a year into the tenancy we returned from a trip away to find that in our absence, the heater had leaked all over the utility and down into the floor below us, resulting in building management having to turn off our water. This brings the irresponsibility of not having checked the device on our move in into further question The flooring - One issue given rise to by the above boiler problem was that many of the wood flooring panels had a lot of water underneath, causing many to rise up and crack. This problem was reported on the same day (9th July 2018) and remained unrepaired when we left the flat a full year later. The flooring was completely cracked and coming up in several areas, I reported this on multiple occasions and never heard anything back. Communication – Communicating with Belvoir is a nightmare, they can’t keep their staff so you talk to a different person every month, there’s no point emailing as they claim the inbox is too full to ever find anything and calling is pot luck whether you get someone or not, they usually just say the person you need is on the phone and then you rarely get a call back. I have to work to pay the (not inconsiderable) rent, contacting my letting agency should not feel like a part time job on top of this. LANDLORDS – Just as a note for landlords, I was present for several viewings on the property as I was preparing to leave, the agent sent alongside prospective tenants effectively just opened the door and let the tenants wander around. No effort was made to guide them, no effort was made to sell the property and the agent didn’t know anything about the property when questioned. In the end I felt so bad for the prospective tenants that on a couple of occasions I took them around myself! For the fees that I can imagine they charge, I’d expect better. To be honest, there’s probably more that I’ve forgotten but I think I can consider my point made. Belvoir Manchester Central needs to have a serious look at itself!

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By : Sanjay Unbaba

13 Nov 2019

So what, get over it.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales74%62%£145,000£145,000
Lettings67%63%£350£1,500
Areas covered
  • M1
Address

Belvoir
69 The Arches Whitworth Street WestManchester, Greater Manchester
M1 5WQ
0161 236 4441

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Belvoir Branches (View All 199)
Most unprofessional agency I ...

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1 Star Review

By : 'Julie.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M3

18 Nov 2021
People found this helpful0

If I could give 0 stars I would. Please stay clear of this so-called "agency", which will consistently ignore your important maintenance issues, be extremely disorganised and condescending over the phone, and ask for rent increases out of the blue. Having ended our tenancy well over... Read Full Review

Comments (0)Was this helpful?:
I would like to give it 0 ...

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1 Star Review

By : 'Ali'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15

5 Feb 2021
People found this helpful0

I would like to give it 0 start but it looks like 1 star is the lowest. It is a scam. We have 2 properties under their management, one has left leaking for 1 year without letting us know. when we tried to move away from them, they refused to return our tenant's deposit and refused to return... Read Full Review

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Where do you begin with ...

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1 Star Review

By : 'Gray'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M4

15 Oct 2020
People found this helpful0

Where do you begin with Belvoir? Probably the WORST and most dodgey ass letting agency you could ever sign up with. I moved into a home half broken; shower handle busted, door handles broken, window blinds installed badly and a front door that does not open. These guys will do anything to avoid... Read Full Review

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Horrible people - just skip ...

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1 Star Review

By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £145000
Would you recommend ? : No
Postcode : M6

29 Sept 2020
People found this helpful0

Horrible people, I went all the way across Manchester and they didn't show. The office didn't take my call and didn't return... Read Full Review

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One of the most stressful ...

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1 Star Review

By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M21

1 May 2020
People found this helpful2

One of the most stressful experiences of my life. Started to move some of my belongings into the property after receiving the keys (had a cross over of paying for 2 properties for a week as is the case with some of these agents). Property was filthy so contacted to inform I had at stared to move... Read Full Review

Comments (0)Was this helpful?:
I thank Belvoir maintenance ...

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4 Star Review
UserName

By : 'Satish'
Services : Letting( Property Management )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : M5

17 Jan 2020
People found this helpful0

I thank Belvoir maintenance team for organising essential maintenance work done promptly and for provide pictures of stages of work carried out. Very much... Read Full Review

Comments (0)Was this helpful?:
transparent and ...

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5 Star Review
UserName

By : 'Irfan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M14

10 Jan 2020
People found this helpful1

I have been living in a property managed by belvoir for more than 2 years and have been pleasantly surprised at the great customer service they provide. The agents are really helpful in getting you competitively priced properties and being to the point and... Read Full Review

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tab taj ...

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5 Star Review
UserName

By : 'lucia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M3

31 Dec 2019
People found this helpful1

I have been dealing with Belvoir agency for almost 1 year and half. I had a great experience thanks to Tab Taj. He has been just amazing. He is professional and always helpful. He managed to solve all my queries in the best way and in the shortest time possible. thank you for your... Read Full Review

Comments (0)Was this helpful?:
Consistently ...

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1 Star Review

By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M1

23 Nov 2019
People found this helpful1

Consistently unprofessional. Terrible phone manner. Other Belvoir Franchises admit to being embarrassed by their poor customer care. Feels like a group of friends set up an estate agents for a laugh. Every encounter with them is painfully incompetent, I wish I had listened to advice and not used... Read Full Review

Comments (0)Was this helpful?:
Avoid like the ...

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1 Star Review

By : 'AAAAA'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : M15

6 Nov 2019
People found this helpful3

Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE. Move in - When I moved into this flat, not only was it not professionally cleaned as promised, it was actually dirty in many areas. The... Read Full Review

Comments (1)Was this helpful?:

By : Sanjay Unbaba

13 Nov 2019

So what, get over...

Worst Letting agent!! Beware ...

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1 Star Review

By : 'Shouvik'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : M5

24 Sept 2019
People found this helpful1

Worst Letting agent!! Beware of falling in trap. They will rip you off. I had a 2 yr stay in one of their properties and in 2 yrs they did not attend to a single maintenance issue properly. Hardly paid any care to tenant's problem. Their properties have very cheap quality furnishings and... Read Full Review

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Terrible service and do not ...

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1 Star Review
UserName

UserName

By : 'Joseph'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : M5

24 Aug 2019
People found this helpful1

This letting agent is by far the worst company I have had the misfortune of dealing with. We should have realised we were in for a bad experience when we first viewed the flat. The person showing the property turned up without any of the keys and left us and another viewer standing around for half... Read Full Review

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Terrible experience letting ...

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1 Star Review

By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : M3

21 Jul 2019
People found this helpful3

Terrible experience letting flat in Manchester. Poor communication while trying to arrange viewing. Extremely poor response to issues/repairs in flat, had to call and email repeatedly. Extortionate deposit reductions at end of tenancy for lightbulbs and smoke alarm battery, and cleaning... Read Full Review

Comments (0)Was this helpful?:
Totally ...

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1 Star Review

By : 'JJ'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : M1

23 Feb 2019
People found this helpful5

I have a 1 year AST with Belvoir which comes to an end on the 2nd of September 2019. I have made 3 - 4 requests per month for an issue with the property having no lights in the bathroom and no window, so potentially quite dangerous. Also other facilities within the apartment block are not ... Read Full Review

Comments (0)Was this helpful?:
Don't rent from this ...

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1 Star Review

By : 'Movedout'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M3

10 Dec 2018
People found this helpful2

No regard for customer concerns, unwilling to enter into negotiations, won't contact you about returning your deposit for months after you leave and you will not be able to dispute through TDS as they will add on a punitive charge of £120, far more than the amount in dispute in the first... Read Full Review

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Incompetent ...

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1 Star Review

By : 'Chiara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M13

6 Oct 2018
People found this helpful1

I used this agent property I wouldn't advice it to anyone. I asked them several times to provide me the inventory and to protect my deposit in the protective scheme. They have never done it and they keep lying to me. Absolutely rubbish, they are incredible slow. They received my references... Read Full Review


Comments on Agent Fees

Rubbish

Comments (0)Was this helpful?:
Horrible ...

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1 Star Review

By : 'Ali'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15

18 Sept 2018
People found this helpful2

This agent shaz khan is bad. Keep asking the landlord for money constantly, then never respond to our requests. Don't even have the courtesy to email back or call back. I am really not sure how this company has any positive feedback at all, I just can't stop myself thinking that those... Read Full Review


Comments on Agent Fees

12.5%. + LOADS of hidden charges. Not worth a penny.

Comments (0)Was this helpful?:
Avoid ...

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1 Star Review

By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15

7 Sept 2018
People found this helpful3

I bought a property at the same time with another family member via Belvoir, and put our property under their management. However they can't even split our statements properly which caused us some taxation issue. Then one of the property had been void for over a year without noticing us, and... Read Full Review


Comments on Agent Fees

12.5%. Not value for money.

Comments (0)Was this helpful?:
Terrifying ...

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1 Star Review
UserName

By : 'Morris'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15

3 Sept 2018
People found this helpful3

My property became totally unrentable after putting it under their management for 1.5 years because of water leakage. They didn't even notice the problem until I asked them why the property has been vacant for almost 1 year. At the end, I was forced to sell my property to stop loss. The best... Read Full Review


Comments on Agent Fees

12.5%, which I can hardly justify by their performance.

Comments (0)Was this helpful?:
Worst Letting ...

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1 Star Review

By : 'Lauren'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M5

17 Jul 2018
People found this helpful6

In line with the majority of online reviewers, I found staff at Belvoir Central Manchester throughout my tenancy to be disingenuous, apathetic and negligent. Perhaps they were untrained, or lacking the capacity to begin with; or felt they could behave like this, simply because I was young, female... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3/29/2016, 7:13:38 AM by allAgents

Awards won by Belvoir, Manchester M1 5WQ