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Peterborough, PE1
4.8/5, 147 Reviews
98% Recommended
100% sales valuation accuracy
96% letting valuation accuracy
97% sales fee satisfaction
93% letting fee satisfaction
As a leading Peterborough estate agent, we\'re a professional team of local, friendly experts who are passionate about property. We offer the full range of sales, lettings and property management, but are best known for our Guaranteed Rent service - the perfect let and forget solution for landlords.
So whether
you have a specific lettings or sales question, want some honest advice or are ready to \"go for it\", get in touch with one of the team today.
"Extremely..."
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1 Star Review
By : 'Samantha'
Services : Letting(As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : PE2
25 Oct 2019
People found this helpful1
just now Rented a three bedroom property from this agency, well to sum it up the whole experience was a nightmare from start to end. Here's the story in brief: Start of problems. Day 1: collect keys from office! Yes that's right they don't use industry recognised procedure and do the handover at the property. So off I go with the keys. To my horror when I went into the property, I found one of the bedroom carpets saturated with urine, and the ammonia smell was really overpowering. Rang Northwood straight away. Was told they would call back. This never happened. After a week of continuous phone calls trying to get them to come out we emailed them. 2 weeks later after several emails of complaints (so 3 weeks in and a bedroom we could not use) we get an email of a timelime of events of when we apparently contacted them, if that wasn't bad enough the accusation from Northwood that they concluded the event happened sometime after we got the keys and we had urinated on the carpet, so was going to be charged for a new carpet. Our response was to send copies of our phone bills showing calls to and from Northwood (very few) and copies of texts between myself and partner. We moved in at the end of October 2018, the carpet eventually got replaced in the December! Second problem: when we moved into the property we found the loft hatch was damaged and not very secure, within a few days this decided to fall down. Thankfully no one was walking underneath it at the time. This took several weeks to repair! Third problem, downstairs toilet door began to come off the hinge, as the wood on the door was spilt. We had pointed this out at the 3 month inspection. Eventually door started to fall off. This was a safety issue as there was a toddler in the house! We was told just to keep the door shut and don't use the toilet. After numerous emails the door was eventually replaced, very reluctantly. Fourth issue: there was a lot of strong winds that had damaged the garden fence. This was reported to them, but still remained damaged when we moved out of the property at the end of May 2019. Fifth problem: prior to moving out we went into the garage and the garage door collapsed on us. This was reported and they wasn't as you have probably gathered by now fourth coming about fixing it. More than a week went by, and eventually it got to moving day. Sent them an email and said we needed this fixing urgently before then as it was a safety issue for the removal company. Response eventually said they will be out to fix it. This was the same day as we was moving out, so told them no. Garage door remained unfixed when we handed the keys back 2 weeks later. (property had been empty for 2 weeks.) Sixth problem: early on in the tenancy the downstairs toilet light bulb blew. When I went to change this I decided not to, this was because the light fitting was insecure on and not fitting correctly. It was loose and I wasn't about to have it fall and be charged for repair. So this was reported to them. This remained unrepaired when we ended the tenancy. Because of all the issues we had from the start we requested that we was present at their final check out. This we was told would not be possible as that's not how they work. They wanted the keys returning to the office. After airing my concerns about them inspecting the property without the presence of witnesses, they said we could be there but was only there to observe. That I agreed to, but we took along a independent witness, (someone from a government background). On inspection they tried very hard to withhold our deposit. But we did succeed in getting our full deposit back. My recommendation to anyone looking to rent with Northwood, do not have verbal communication with them after you take the property, make all your communication written, and keep it for future reference. Take a copy of any interim inspections. Take photo's/video's on the day you get the keys, and the day you leave. If you can tell them you want to witness the check out inspection, and take an independent witness.
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By : Mr Christopher Brocklebank
5 Dec 2019Dear Samantha we are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer service and deeply committed to solving genuine complaints. Please follow our standard complaints procedure and your comments/concerns will be dealt with in a professional manner. Please write to Jill Brocklebank at 729 Lincoln Road, Peterborough, PE1 3HD or peterborough@northwooduk.com and we will endeavour to respond within 7 working days. Please note, Northwood Peterborough are members of the Property Ombudsman Scheme (TPOS https://www.tpos.co.uk/). We look forward to hearing from you and resolving your concerns.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 97% | £70,000 | £325,000 |
| Lettings | 96% | 93% | £400 | £1,100 |
Areas covered
- PE1
- PE10
- PE2
- PE3
- PE4
- PE5
- PE6
- PE7
- PE8
- PE9
- Peterborough
Address
Northwood
729 Lincoln Road, Peterborough, Cambridgeshire
PE1 3HD
01733 890 082
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Northwood Branches (View All 92)
AWFUL ...
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1 Star Review
By : 'H'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PE1
30 Jul 2025
People found this helpful0
Absolutely appalling experience with Chris. The way he spoke to me was nothing short of rude, condescending, and utterly disrespectful. He acted as I had learning difficulties simply asking a question — completely uncalled and deeply insulting. His tone was arrogant and dismissive, like someone... Read Full Review
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Truly exceptional ...
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5 Star Review
By : 'E'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : PE3
17 Aug 2022
People found this helpful0
Truly exceptional team. Jill, Rebecca, and Emma are brilliant professionals who handle issues swiftly and with the greatest courtesy. We highly recommend Northwood... Read Full Review
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Absolutely lovely letting ...
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5 Star Review
By : 'Marissa'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : PE1
19 Feb 2022
People found this helpful0
Absolutely lovely letting agency, best I have dealt with in Peterborough. Great communication and just vert kind people. Always answer their phones and emails promptly. Couldn't have asked for a better... Read Full Review
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Dont take them from any ...
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1 Star Review
By : 'Andras'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : PE2
24 Jan 2020
People found this helpful3
Hi everyone first of all take my Advise before you can take any property of them.They only cares about your money, watch out for being tricked, make everything to record, don't pay a deposit because they not paying back, be careful cause they charge you what ever you cannot thing , they... Read Full Review
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I dont know in a few words to ...
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5 Star Review
By : 'mircea'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : PE1
18 Jan 2020
People found this helpful0
I dont know in a few words to day how much i love Nothwood Agency, it was amazing working with them and to rent from them i will happy tell to everybody, if they have a chance to rent from them, to do it;) Thank you Northwood for all the work you have done for... Read Full Review
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Northwood have been brilliant ...
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5 Star Review
By : 'Richard'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : PE3
18 Nov 2019
People found this helpful0
Northwood have been brilliant throughout our dealings with them. They have always been professional and acted quickly on any concerns we have had. Their guaranteed rent scheme takes all the stress out of managing a property and I would recommend them to... Read Full Review
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Extremely ...
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1 Star Review
By : 'Samantha'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : PE2
25 Oct 2019
People found this helpful1
just now Rented a three bedroom property from this agency, well to sum it up the whole experience was a nightmare from start to end. Here's the story in brief: Start of problems. Day 1: collect keys from office! Yes that's right they don't use industry recognised procedure... Read Full Review
Comments (1)Was this helpful?:
By : Mr Christopher Brocklebank
5 Dec 2019Dear Samantha we are extremely disappointed to read your comments and sincerely apologise if you feel you have not received the high level of service you expected. We are passionate about customer...
We were impressed with the ...
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5 Star Review
By : 'Clifford'
Services : Sales( As a Vendor )
Sold price : £167500
Would you recommend ? : Yes
Postcode : PE3
7 Oct 2019
People found this helpful0
We were impressed with the presentation of our property especially the photography by Chris. We were kept informed as to the progress of the sale of the house and bringing the sale to a successful conclusion. We always had a warm friendly reception which made the whole process easier. It was a... Read Full Review
Comments (0)Was this helpful?:
We wanted a quick sale and we ...
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5 Star Review
By : 'Chloe'
Services : Sales( As a Vendor )
Sold price : £139750
Would you recommend ? : Yes
Postcode : PE2
19 Sept 2019
People found this helpful0
We wanted a quick sale and we were impressed with the knowledge and honesty of Christopher Brocklebank, so we decided to go with Northwood, over and above other options. Christopher found a couple of purchasers relatively quickly for only a little under what we were asking. From being a bit of a... Read Full Review
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Excellent service, they go ...
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5 Star Review
By : 'Lesley'
Services : Sales( As a Vendor )
Sold price : £325000
Would you recommend ? : Yes
Postcode : PE2
26 Aug 2019
People found this helpful0
Excellent service, they go above and over with help etc, would recommend Colin to anyone. Hassel free experience would certainly go with them... Read Full Review
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Great estate ...
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5 Star Review
By : 'Lera'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : PE7
30 Jul 2019
People found this helpful1
Me and my partner rented a property through Northwood and the team were super helpful throughout the entire tenancy. After 9 months of renting, our landlord decided to sell the property and Northwood told us straight away about the landlords intentions before the property was put on the market.... Read Full Review
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Found a buyer quickly and ...
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5 Star Review
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £90000
Would you recommend ? : Yes
Postcode : PE4
19 Jul 2019
People found this helpful1
Found a buyer quickly and efficiently. I'm a landlord and have used this agency a few times, always quick to find a buyer and highly... Read Full Review
Comments (0)Was this helpful?:
Care and ...
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5 Star Review
By : 'Neville'
Services : Sales( As a Buyer )
Sold price : £102000
Would you recommend ? : Yes
Postcode : PE1
17 Jul 2019
People found this helpful1
The care, patience and service we received from Colin was second to none and ensured we were able to move quickly and with out... Read Full Review
Comments (0)Was this helpful?:
Amazing service from start to ...
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5 Star Review
By : 'Kerry-anne'
Services : Sales( As a Vendor )
Sold price : £105000
Would you recommend ? : Yes
Postcode : PE1
16 Jul 2019
People found this helpful1
Amazing service from start to finish. Nothing was to much trouble. Colin Chapman the sales manager went above and beyond working with his team to enable our Sale to go through as quickly and as trouble free as possible. I would highly recommend Norwood for anyone looking to place their... Read Full Review
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Exceptional ...
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5 Star Review
By : 'Radu'
Services : Sales( As a Buyer )
Sold price : £190000
Would you recommend ? : Yes
Postcode : PE4
16 May 2019
People found this helpful1
Very friendly aproach with a very positive attitude , Colin always tried to answers my questions and resolve the problems in the fastest way... Read Full Review
Comments on Agent Fees
Good
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Many ...
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4 Star Review
By : 'Mohammed'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PE1
16 May 2019
People found this helpful1
Walked us through each step of our house purchase purchase which was invaluable being first time buyers and managed to secure the property at a very satisfactory... Read Full Review
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All good from ...
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5 Star Review
By : 'Jerome'
Services : Sales( As a Vendor )
Sold price : £230000
Would you recommend ? : Yes
Postcode : PE1
14 May 2019
People found this helpful1
Colin performed an excellent job in marketing my home for sale. He also answered all questions I had very well, and made himself available for me anytime I needed him, even at weekends or on his days off. I can strongly recommend Colin's services if you need an estate... Read Full Review
Comments on Agent Fees
Very reasonable
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Perfect ...
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3 Star Review
By : 'Artur'
Services : Letting( As a Tenant )
Rent PCM : £610
Would you recommend ? : Yes
Postcode : PE4
25 Mar 2019
People found this helpful0
Kayleigh and Rebecca were absolutely amazing. Would definitely recommend Northwood Peterborugh as they are very professional and always willing to help and... Read Full Review
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Amazing ...
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5 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £410
Would you recommend ? : Yes
Postcode : PE4
13 Mar 2019
People found this helpful0
I've been with Northwood now for I think it's coming up on 3 years. And I have to say they are professional and friendly staff. Always there to help. I have had 2 problems with the property I am currently staying in and both have been dealt with extremely... Read Full Review
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First rate ...
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5 Star Review
By : 'Steve'
Services : Sales( As a Vendor )
Sold price : £186250
Would you recommend ? : Yes
Postcode : PE14
7 Mar 2019
People found this helpful1
Colin has now sold several houses for myself and my family. Always prompt with responses to questions or queries, makes the whole experience very... Read Full Review
Comments on Agent Fees
Good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please contact the office and we will get back to you.
Email: peterborough@northwooduk.com
Telephone: 01733 890082
Address:
729 Lincoln Road
Peterborough
PE1 3HD
Last updated at 6/25/2018, 5:14:29 AM by allAgents
