The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.3/5, 17 Reviews
88% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
90% letting fee satisfaction

Jack
By : 'Patrick'
Services : Letting(As a Tenant)
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SW2
Moved to London for work. Agency made the move in as smooth as possible. Answered all quereys promptly. Very pleasant to deal with.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £440,099 | £450,000 |
| Lettings | 100% | 90% | £525 | £1,860 |
Orlando Reid
153 Lavender Hill, London, Greater London
SW11 5QJ
020 3143 3900

By : 'GEORGE'
Services : Letting( As a Tenant )
Sold price : £2500
Would you recommend ? : No
Postcode : E14
Bellow zero Ai placeholders HMRC will love check this... Read Full Review
Horrible experience don't have enough words to explain the Horrible experience Hmrc and met police will know what to do better


By : 'Alexander'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW11
Armond and Matt were absolutely fantastic, a true pleasure to work with. Will definitely be using Orlando Reid for our properties in the... Read Full Review

By : 'John'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : SW8
I have just completed on the sale of a 3 bedroom flat thanks to the team at Orlando Reid, during a very challenging time. They did a great job for me, and are very easy to work with. The marketing was first class with very high quality sales brochure and photography, and a virtual tour of the... Read Full Review

By : 'Erin'
Services : Sales( As a Buyer )
Sold price : £440099
Would you recommend ? : Yes
Postcode : SW11
Jack was great to work with from start to finish! Very efficient and provided helpful support throughout the process, which was especially appreciated as a first time... Read Full Review

By : 'Polly'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW8
Armond was a fantastic agent - the best I have ever worked with. He was completely on the ball throughout the entire process of letting my flat. I was able to reach him at any time to ask questions and he kept me in the loop every step of the way. Communication was excellent and I felt in very safe ... Read Full Review

By : 'Keisha'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SE12
Fantastic people to have as landlords. Can honestly say if it wasn't for him and his wife's trust and willingnessto give me and my family a chance, I won't have this happy life I have... Read Full Review
By : Jack Reid
4 Mar 2020Thank you Keisha, it's been an absolute pleasure having you as a...

By : 'Patrick'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SW2
Moved to London for work. Agency made the move in as smooth as possible. Answered all quereys promptly. Very pleasant to deal... Read Full Review

By : 'RJ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE11
Fast, professional and friendly. Orlando Reid helped me to move house quickly and efficiently. Great service from Nathan and Jack... Read Full Review
By : 'Ayham'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
Totally unprofessional and rude. They have wasted my time and money. They just care about making money. I DO NOT recommend using them at... Read Full Review

By : 'Dave'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW4
Alison really manages after our property well. Things seem to come in threes or even fours, and she deals with issues promptly, responds when everyone is busy and there is not time for niceties. Sometimes its important to pause and say thank you. Also to Jack and the rest of the team who give... Read Full Review
They provide a good service for a fair price

By : 'Helen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Alison has been extremely helpful since we started our tenancy. There were multiple issues with the flat in the fist few weeks we lived there (the landlord's fault, not hers) but she was always very prompt with making sure someone came in to identify the issue (eg. drainage problems+) and fix... Read Full Review
By : 'Ry'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Have received poor service throughout and have had to constantly chase emails to get a reply. From the initial agent simply not replying in regards to a viewing they suggested, several issues with getting the tenancy agreement correct (mistakes on their part) to ongoing issues around the... Read Full Review
Far too expensive for the level of service provided.

By : 'Rosario'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
Magda is without a doubt the optimum professional. She takes pride in her work and goes above and beyond to sort out any issues when dealing with tenants. Very reliable, courteous, well informed and all round... Read Full Review
NA

By : 'YS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Good service provided since first view. After one month of rental pleased to say we are happy, fast response and clear communication. Any issues with the flat they have been with helpful and fix it... Read Full Review

By : 'Mike'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE15
Finding a new house in a short space of time (3 weeks) can be a nightmare. But Alison made this whole process easy. She was in touch at key points of the process (tenancy agreements, inventory checks etc), and was attentive without ever being overbearing. Alison also showed great customer service, ... Read Full Review
No one likes paying agency fees, but it was nothing unusual!

By : 'Jon'
Services : Letting( As a Tenant )
Rent PCM : £1860
Would you recommend ? : Yes
Postcode : SW4
Magda was exteamely helpful throughout my tennancy and played a really important role make sure our rented accommodation felt like a home. She was always professional and did her best to solve any problems we... Read Full Review
Good

By : 'Lucky'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW18
Since we moved into our flat in May 2018, Magda has been extremely professional and helpful in all our communication with her. Most recently, we had a facilities issue in our building - she was quick to offer help and is really pleasant to liaise... Read Full Review
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Our Complaints Policy
We are committed to providing an extremely high level of service to all our clients. However if something goes wrong, we need you to tell us about it so that we can improve the quality of our services as fairness is the central value that underpins our company. We sincerely hope that you will have no reason to complain however should this be the case, we are committed to resolving complaints in a fair and professional manner.
What happens next?
If you have a complaint, please contact us with the details.
We will send acknowledgement of your complaint within 3 days of its receipt, enclosing a copy of this procedure.
Investigation into your complaint will be completed within 14 days of sending acknowledgement.
You will then be invited to a meeting where we can hopefully resolve your complaint. Within 3 days, you will be sent a copy of the agreements made at that meeting.
If you would rather deal with your complaint by correspondence or email, we will send you details of our findings and suggested solutions.
If you are not satisfied with the result, you can refer your complaint to the Property Ombudsman.
Last updated at 6/18/2018, 9:14:07 AM by allAgents