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Birmingham, B18
3.2/5, 42 Reviews
52% Recommended
78% letting valuation accuracy
55% letting fee satisfaction
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"We let from Belvoir central..."
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1 Star Review
Major
By : 'Ellie'
Services :
Rent PCM : £895
Would you recommend ? : No
Postcode : B1
20 Sept 2019
People found this helpful6
We let from Belvoir central last August. When we moved in, the apartment was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken furniture, a washing machine filled with stagnant water to name a few. Every item furniture in the apartment was damaged in some way, and most was unsafe and unusable. Belvoir central claimed they did not know about most of these faults, as they had not completed an inventory, it was not completed until we had been at the property nearly 2 weeks. It took 6 months and threats of court action to finally most of the issues above resolved and to get reimbursed for items that we had been given permission to purchase. We had to chase them repeatedly to get items fixed, such as the shower screen which was causing flooding in the bathroom and the washing machine that was broken from the day we moved in. When we reported all of the issues above on move in we were advised we could 'vacate the property if we were unhappy, for a fee'. This is the most insensitive and disgusting treatment I have ever received from a letting agents. We were let an apartment in a dire state, which was not at all like the photos on the listing, nor had it been in this level of disrepair when we viewed it. I am able to evidence all of this via email record. Our time letting with Belvoir central was a headache from start to finish, we were met with no empathy regarding the conditions we were left living in - not knowing if we were trapped in the apartment due to the broken door and so on. I spent hours and hours emailing them and calling them just to get responses and get urgent repairs done. During the time we were there we had multiple incidences of leaks under the floor, which the leaseholder reported to Belvoir, but they did not act upon. This culminated in us having the leaseholder round at our apartment at 11pm one evening. At move out Belvoir ignored us when we requested our deposit return (didn't reply until 2 weeks later), then tried to charge us a cleaning fee which is ridiculous given the condition when we moved in and after we had spent hours cleaning it. We had to produce a 29 page document (you can see this attached for just a small insight into the situation) demonstrating how we had improved the apartment, only then did we get our money back 24 days later, but they had the cheek to still charge us a check out charge of £90, even though we had spent hours sifting through the data and photos and handing it to them on a plate! I requested this money back but this was refused by the owner Major. I then reminded him of the multitude of issues we had dealt with during our stay: leaks, no washing machine, driving to and from ikea to buy (and build ourselves for free) furniture, seized up doors, faulty heating - thinking that he might like to return the money as a gesture of goodwill, bearing in mind the tenancy from hell we had, but he refused. Rude staff, appalling treatment, avoid like the plague!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 78% | 55.00% | £675 | £1,200 |
Address
Belvoir
26 Hall Street, Birmingham, West Midlands
B18 6BS
0121 212 0122
Services offered
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- Lettings
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Belvoir Branches (View All 199)
LandLord of a ruined flat ...
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1 Star Review
By : 'Dushyant'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : B18
31 Jan 2024
People found this helpful2
I am a landlord of a flat in Jewellery quarters. For last 2 years Belvoir is managing my flat. Being the flat owner it was a worst decision of my life that i came in touch with Major and his son Reiss. Both of them are bunch of liars, people who twist and manipulate things and are just complete... Read Full Review
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Great experience with letting ...
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5 Star Review
By : 'D'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B3
11 Jan 2024
People found this helpful0
My experience with the letting agent Reiss Mahil at Belvoir has been a very pleasant experience! He goes above and beyond to help tenants out when they're in need of help or guidance on how to go about certain things pertaining to any situation with renting their properties. I'd... Read Full Review
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I am an ex Major Mahill ...
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1 Star Review
By : 'Didem'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : B19
31 Mar 2023
People found this helpful4
I am an ex Major Mahill Belvoir Birmingham victim:) I am a non resident Turkish flat owner. It all began when I wanted to split from them because they have been paying me in Euros for like 2 years and I needed the payment in Gbp. Major Mahill said I cannot split before 2 months (thats ok) and... Read Full Review
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Do NOT deal with this ...
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1 Star Review
By : 'Ellen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B1
9 Nov 2022
People found this helpful2
Do NOT deal with this agency. They are the worst company I have ever had to deal with. I let a property through them and it was in a very dirty state when I moved in; when we questioned this their manager proceeded to verbally abuse and shout at us and refused to help with any way. He was the most... Read Full Review
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Competitive fees but prepare ...
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2 Star Review
By : 'Miss'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : No
Postcode : B16
10 Jul 2021
People found this helpful2
Concur with the other reviews I have read - appalling property ‘management’. Whilst very persuasive to offer competitive rates initially and get the first tenant in (at a good income pre-pandemic at least), the tone suddenly flips when a contract is in place with rude,... Read Full Review
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the staff are not ...
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1 Star Review
By : 'Garmaki'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B1
12 Oct 2020
People found this helpful3
the staff are not professional and one of them who is responsible for a maintenance issue, she is too impolite and unprofessional, and most of the time she did not answer your email. I rent an apartment in late August, when I got the key, some furniture had been broken and did not get the postbox ... Read Full Review
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Extremely rude staff. We had ...
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1 Star Review
By : 'Leo'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : B3
9 Jun 2020
People found this helpful6
Extremely rude staff. We had our holding deposit paid and wanted to discuss sorting certain problems with landlord, while Belvoir completely ignored emails and never called us back. When we finally got in touch with them, they said they will rather “end it here” than attempt to... Read Full Review
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Excellent Agency, very ...
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5 Star Review
By : 'Haro'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : B1
27 Apr 2020
People found this helpful0
Excellent Agency, very professional and on hand with queries. The flat is exactly what I was after and in excellent condition. Thank you, Major and... Read Full Review
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Had a very bad experience ...
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1 Star Review
By : 'peter'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £188500
Would you recommend ? : No
Postcode : B15
29 Jan 2020
People found this helpful6
Had a very bad experience with belvoir. They ask buyers to agrre to a offer price and them keep the property on market to accpt more offers and not informing the buyers about it. On caomplaing i was told they work for the eeelr and not for the buyer, which is undestanble but at least they must be... Read Full Review
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Stole my holding deposit. ...
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1 Star Review
By : '34'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B5
21 Jan 2020
People found this helpful5
Stole my holding deposit. Lied and repeatedly changed their minds as to why they thought it was ok. Very disorganised and rude staff.... Read Full Review
Comments (1)Was this helpful?:
By : Major mahil
27 Apr 2020Unfortunately we do not or have not ever managed or looked after this property at Belvoir Birmingham central and have never had tenancy at 34 Bayswayer road as we only specialise in City centre...
We let from Belvoir central ...
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1 Star Review
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : B1
20 Sept 2019
People found this helpful6
We let from Belvoir central last August. When we moved in, the apartment was in a total state of disrepair and was dirty. There were light fittings hanging from the wall, a soiled oven, broken furniture, a washing machine filled with stagnant water to name a few. Every item furniture in the... Read Full Review
Comments (0)Was this helpful?:
House ...
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5 Star Review
By : 'Charlene'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B11
22 Feb 2019
People found this helpful0
Never had such a quick reply as I had with them. They solved my issue in a such shirt time. I was... Read Full Review
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I have found Sinead to be ...
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5 Star Review
By : 'Katherine'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B15
28 Feb 2018
People found this helpful0
I have found Sinead to be extremely helpful in the time that I have been a landlord with Belvoir. I always get a notification when my rent has been received and get a response to emails on a same day basis. When I have needed minor works done at the property, these have also been handled with great ... Read Full Review
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We bought a flat through ...
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4 Star Review
By : 'Tim'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B3
26 Feb 2018
People found this helpful0
We bought a flat through Belvoir and have used them as our letting agent for over 2 years. We have always received a friendly helpful service from them and would happily recommend... Read Full Review
Comments on Agent Fees
As far as we can tell, the fees are competitive.
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Very happy with service ...
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5 Star Review
By : 'Avinash'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : B30
26 Feb 2018
People found this helpful0
Very happy with service excellent in all depts. They have managed our property for ten years and very well no... Read Full Review
Comments on Agent Fees
very good
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Extremely efficient, ...
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5 Star Review
By : 'Tonya'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B31B
26 Feb 2018
People found this helpful0
Extremely efficient, professional team; especially Sinead and Major. I have been with them for many years without any issues what so ever. I would most defiantly recommend them to family and... Read Full Review
Comments on Agent Fees
Fees are very fair.
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We've just moved into ...
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5 Star Review
By : 'VictorC'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : B1
30 Jan 2018
People found this helpful0
We've just moved into our new home and couldn't be happier! However, this would not have happened had it not been for Lauren moving mountains! Lauren worked tirelessly to ensure we moved in ahead of schedule, holding our hands and calming us down along the way! An absolute... Read Full Review
Comments on Agent Fees
An absolute bargain!
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I have had nothing but ...
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5 Star Review
By : 'Danny'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B1
1 Nov 2017
People found this helpful0
I have had nothing but fantastic service from Sinead at Belvoir and I would highly recommend them to any... Read Full Review
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Excellent and very ...
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4 Star Review
By : 'Pau'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B3
16 Aug 2017
People found this helpful0
Excellent and very professional customer services from the Team, specially Lauren Mclean and Matthew Powell. They offered a great help to find my flat. Thanks a... Read Full Review
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I would never recommend this ...
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1 Star Review
By : 'Vic'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B3
9 Feb 2017
People found this helpful4
I would never recommend this agency to anyone. A number of people stated it right already, as soon as the formalities are sorted they have no interest to help out with anything. We've been waiting for a few repairs to be done, but the maintenance team did such job, that it all cracked the next day, ... Read Full Review
Comments on Agent Fees
Ridiculous charges in the end of the tenancy
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By : Ellie Crook
20 Sept 2019Totally agree, this is exactly how we felt. Left with no washing machine for over three...
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