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Crystal Palace, London SE19
3.6/5, 14 Reviews
64% Recommended
67% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
At Foxtons Crystal Palace our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Crystal Palace and the surrounding areas, including Gipsy Hill, Sydenham and West Norwood.
"On June 26, 2019 my sister..."
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1 Star Review
By : 'Rebekah'
Services :
Would you recommend ? : No
Postcode : SE25
19 Sept 2019
People found this helpful0
On June 26, 2019 my sister received a phone call from Martin Debrah, Letting Manager saying, that 'the landlord changed her mind.' Shortly after, I called to speak to Martin as I was in shock. I said to, 'Martin what's going on.' He advised that the landlord changed her mind. At this point, I was panicking as we had no place to put our parents; given that we had already paid for the accommodation with Foxton. With frustration in my voice, I said to, 'Martin how can something like this happen.' I asked him, 'don't you have policies or penalties in place to protect individuals like us.' His words were, 'Foxton work for the landlord.' Apart from my frustration, anger and anxiety, I could not believe that an agency can do this to innocent people. We had already paid Foxton over 4875 pounds and signed the required documents and received a notification, 'Congratulations on our offer' and to pick-up the keys on 27th June 2019. This was so alarming. I insisted that they put my parents in a hotel as we had already paid for the short-term rental accommodation. Foxton refused to help. However, Foxton did reimburse all the money which took 3 to 5 business days. We had to paid 700 pounds to put our parents in a hotel for 5 days before the wedding. Luckily, we found Airbnb for our parents within 4 days. People always say don't think from your head but think from your heart. Unfortunately, our experience with Foxton was too late to come to this realization. Our journey with Foxton started on the 2nd May 2019. We contacted Foxton for short term rental for our parents that was coming from oversees for two months to see their daughter get married. Our parents were coming on 27 June 2019. We were excited that Foxton had a representative assisting with the viewings. Our main representative, James Collier continue to show us places. Short term rental was not easy to acquire. Foxton did explain that most short-term rentals are owners trying to sell their homes and if they do receive an offer this meant we lose another short rental. Finally, after so many attempts, we found a short-term rental for our parents. On 24 June 2019, we received an offer. Foxton confirmed verbally that landlord agreed with amount proposed as stated by Foxton. We signed the contract and paid 4875 pounds for over 7 weeks short term rental. Unfortunately, this whole journey has been painful, stressful and disappointing; nevertheless, our decision to write this review is to help others to make informed decisions, to appeal to Foxton and the above representative of Foxton to change the policies regarding short term rental so that others are legally protected. Please see a few tips and advice before considering any agency for short term rental. • Be cautious when an agent is insisting on asking you to complete the application, requesting ID documents, proof of address before building a relationship with you. • Although providing documents are standard procedure for Foxton please gauche how the agent is interacting with you. • Avoid agents that are transactional and not relational. • Avoid agents that does not listens to what you want and understand your needs. • Most importantly, If the agency advised that you have received an offer, please confirmed with agency if the landlord has agreed to the offer by signing the agreement.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67.00% | 100% | £222,000 | £310,000 |
| Lettings | 0% | 50% | £1,700 | £2,650 |
Areas covered
- BR3
- SE19
- SE20
- SE26
- SE27
Address
Foxtons
26 Westow Hill, London, Greater London
SE19 1RX
020 8772 8080
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Foxtons Branches (View All 68)
Brilliant experience with ...
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5 Star Review
By : 'Laurence'
Services : Sales( As a Vendor )
Sold price : £334
Would you recommend ? : Yes
Postcode : SE20
14 Jul 2024
People found this helpful0
Aware of their sometimes mixed reputation, I signed up to Foxtons with slight trepidation. I needn’t have as from start to finish they have been utterly flawless. Just in terms of “getting the job done”, they smashed it. I had my property on the market with two... Read Full Review
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Very poor Property Managemen. ...
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1 Star Review
By : 'Tony'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : No
Postcode : SE20
29 Mar 2023
People found this helpful2
Foxtons have been managing my property in South East London for several months. They have provided a very poor experience which they have acknowledged. Incredibly slow responses times, sending invoices for repair works to replace parts from a vendor I had already paid for replacing the exact same... Read Full Review
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On June 26, 2019 my sister ...
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1 Star Review
By : 'Rebekah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE25
19 Sept 2019
People found this helpful0
On June 26, 2019 my sister received a phone call from Martin Debrah, Letting Manager saying, that 'the landlord changed her mind.' Shortly after, I called to speak to Martin as I was in shock. I said to, 'Martin what's going on.' He advised that the landlord changed her... Read Full Review
Attached Files
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Built on ...
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1 Star Review
By : 'Gina'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SE25
10 Apr 2018
People found this helpful4
A few months before getting married, we had Foxtons value our flat. We listed it with Simon Darvill, the manager we were told. His attitude was awful. When we heard the staff selling the flat in a way we weren't happy, we were told we were wrong. It was evident the flat was over valued and we ... Read Full Review
Comments on Agent Fees
3% fees, so you expect a lot more up front communication
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Avoid, avoid, avoid. Valued ...
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1 Star Review
By : 'Anon'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SE20
6 May 2017
People found this helpful1
Avoid, avoid, avoid. Valued the property too high, took ages to sell, lied to the buyer and would not stop harassing us. Never... Read Full Review
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The sale of my flat was ...
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5 Star Review
By : 'Foxtons'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE25
22 Mar 2016
People found this helpful0
The sale of my flat was complicated by the fact that I was extending the Lease at the same time. Alice was very professional in dealing with all my queries as well as the buyers, constantly updating us and chasing our solicitors. It took longer to finalise due various hitches along the way but she... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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As a landlord, letting my ...
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1 Star Review
By : 'Foxton'
Services : Letting( Property Management )
Rent PCM : £2650
Would you recommend ? : No
Postcode : SE26
19 Nov 2015
People found this helpful3
As a landlord, letting my property through Foxton's and engaging them to act as my property manager was the worst decision I have ever made! The process was disjointed and distant and they acted more on the tenant behalf than mine as the purchaser of their services. During the course of 5 months... Read Full Review
What agent could do to change your mind?
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
Comments on Agent Fees
paid a lot of money for management fees where all they did was act as a call centre to pass messages.
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I in particular appreciated ...
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5 Star Review
By : 'giorgiadep'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
12 Jun 2015
People found this helpful0
I in particular appreciated vincent inglese's professionalism and kindness. He is very competent and made my search for the flat a very smooth ... Read Full Review
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The Foxtons Crystal Palace ...
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5 Star Review
By : 'WH'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : SE19
21 Apr 2015
People found this helpful0
The Foxtons Crystal Palace branch did some excellent work in getting the sale of my flat completed in quick time and at a good price. I was really pleased with the outcome and the service from this office throughout the process. Foxtons absolutely justified the fee and provided a far more... Read Full Review
What agent could do to change your mind?
Foxtons fees are higher than their competitors. But having had the property on the market with a cheaper agent previously, they justified this fee by selling the property quickly and at a higher price.
Comments on Agent Fees
Foxtons fees are higher than their competitors. But having had the property on the market with a cheaper agent previously, they justified this fee by selling the property quickly and at a higher price.
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We sold our flat with Foxtons ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £222000
Would you recommend ? : Yes
Postcode : SE25
25 Nov 2014
People found this helpful0
We sold our flat with Foxtons back in April 2014. They provided a really professional service and were the best agents for the job as it turned out. They got us a good sale and I would definitely recommend them. They got us a sale where other agents selling other flats in that same building... Read Full Review
Comments on Agent Fees
I would use Foxtons again for sure. They have a good client base to get that sale other can\'t get.
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I recently purchased a flat ...
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5 Star Review
By : 'Alessia'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CR7
25 Nov 2014
People found this helpful0
I recently purchased a flat in South London through Foxtons. My experience was very positive. First of all, the agent who helped me - Mr. Jeremy Griffiths - always answered/returned my calls and has been extremely helpful in providing answers and clarifications to my doubts. He has been the most ... Read Full Review
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Fantastic and friendly ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE19
22 May 2014
People found this helpful1
Fantastic and friendly service, very clear communication which has lacked in other agencies I've dealt with in the past. Extremely organised office and thoughtful considering I put my property on the market whilst heavily pregnant and selling with a new baby. Would definitely use them again and... Read Full Review
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Having recently sold my flat ...
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5 Star Review
By : 'James'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE25
22 May 2014
People found this helpful1
Having recently sold my flat with Foxtons Crystal Palace branch, I can absolutely recommend their services to others. I have used other agents in the past, Foxtons however stand out as the most professional. I was impressed especially with how their different branches work together and got us... Read Full Review
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We were shown two properties ...
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5 Star Review
By : 'Emily'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE21
21 May 2014
People found this helpful1
We were shown two properties by Poppy Fisher from this office, and the properties that she showed us were both in our price range (although quite different, which was helpful to us in making our decision). It took us a long time to buy the property, mainly because the seller was quite slow in... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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