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London Block Management Ltd

3.8/5, 29 Reviews
69% Recommended

100% letting valuation accuracy

83% letting fee satisfaction

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"LBM have been managing our..."

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5 Star Review
UserName

katie

By : 'Anita'
Services :
Would you recommend ? : Yes
Postcode : W3

29 Apr 2020
People found this helpful7

LBM have been managing our block for over 2 years making a significant difference in admin processes and rectifying issues the previous managing agents have missed. Our current portfolio manager Ed is excellent, a professional with wealth of experience, proactive, clear communicator and always prompt with his response. We never had an issue with our portfolio director Katie, also very experienced professional in her processes and communication. Lillie - new assistant on our account looks after us well, following up with admin tasks and communication promptly. Also very positive experience. We have had a few months of a rather unpleasant experience with a different account setup/staff We have had to chase several items for months receiving no or delayed communication, contractors work was approved without quality checks and finally when after processes were failed to follow at a leak causing loss of electricity for the block for over 48 hours I dared to make a complaint and was shocked by the response from a very senior member (James I believe) who instead of apologising and following up on issues angrily threatened to end the contract with us for the reason that I have dared to make my (so far unheard and ignored) complaint online! For whatever reason he didn't think I was “competent enough” to address this to me, who wrote the complaint - but to another director and haven't received an apology since which proves major decision makers think this level of behaviour is perfectly fine! To the positive side our issues were resolved and now have an excellent team. Service charge is higher though but having a better processes (previous agents have missed even legal requirements so well spotted by LBM) In summary: If everything goes well and as long as you're dealing with your day to day contacts LBM are great! just keep this in mind that when the going gets tough and you dare to complain you might get a cancellation of contract instead of an apology even though you have plenty of email evidence from yourself and other residents for being ignored for months!


Comments on Agent Fees

Probably average for London

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting100%83.00%£800£3,200
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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21120000176
Address

London Block Management Ltd
4th Floor, 9 White Lion StreetLondon, Greater London
N1 9PD
0207 8704000

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
Email
Latest Properties

No Property Found

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London Block Management (LBM) ...

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5 Star Review

By : 'Keith'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( As a Owner )
Rent PCM : £3200
Would you recommend ? : Yes
Postcode : W13

21 Dec 2022
People found this helpful0

London Block Management (LBM) have been with us for a year. They have totally transformed the way our block is managed. Efficient, costs conscious, and highly professional. LBM actually do Manage, they actually sort out issues that arise, and do so promptly. Highly ... Read Full Review

Comments (0)Was this helpful?:
Great service from London ...

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5 Star Review
UserName

By : 'LH'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : N4

29 Jan 2021
People found this helpful0

Great service from London Block Management for our building - knowledgeable, professional and persistent with a number of difficult to solve ... Read Full Review

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LBM's team managed to ...

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5 Star Review

By : 'Oksana'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : SE16

19 Jan 2021
People found this helpful0

LBM's team managed to get the locks replaced on the front door of our building on the same day, despite the lockdown! Their team was friendly and understanding over the phone, which is a welcome change from our previous ... Read Full Review

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We moved to LBM a little over ...

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5 Star Review
UserName

By : 'OBJ'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N7

17 Aug 2020
People found this helpful0

We moved to LBM a little over two years ago from another London based management company and the results have been brilliant. They are very quick to respond to any questions and have been very helpful in getting any issues at the development sorted quickly. Katie Riches, from LBM, joins our ... Read Full Review

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LBM have been managing our ...

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5 Star Review
UserName

By : 'Anita'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : W3

29 Apr 2020
People found this helpful7

LBM have been managing our block for over 2 years making a significant difference in admin processes and rectifying issues the previous managing agents have missed. Our current portfolio manager Ed is excellent, a professional with wealth of experience, proactive, clear communicator and always ... Read Full Review


Comments on Agent Fees

Probably average for London

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Efficient and proactive. They ...

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5 Star Review

By : 'Julia'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : N7

17 Mar 2020
People found this helpful0

Efficient and proactive. They have just taken over our block, communication is truly excellent and it shows that they care. Their contractors have been professional ... Read Full Review

Comments (0)Was this helpful?:
Well where do I start, Block ...

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1 Star Review

By : 'CAROL'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : S2

10 Oct 2019
People found this helpful7

Well where do I start, Block Management UK are dreadful, the worst management company I have to deal with!!! My apartment is 13 Gibson Works, Sheffield, No life No concierge No luxuries at all Ridiculous management fees!!! Rip you off! I have water pouring down the walls of my tenanted ... Read Full Review

Comments (1)Was this helpful?:

By : Mari

11 Dec 2019

Dear Carol, You have mistakenly left a review on London Block Management Allagents page, which is not the same as Block Management UK, who appear to be your managing agents. Therefore, we would...


Fully reliable, competent and ...

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5 Star Review
UserName

UserName

By : 'Martin'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : EC1

6 Mar 2019
People found this helpful1

This company is such a breath of fresh air! They have just taken over from our previous agents, so organised thorough and helpful. Went through all our accounts, papers, service charges, flagged all the issues previous agents missed and are helping to fix them in a timely manner. All we can hope ... Read Full Review

Comments (0)Was this helpful?:
People and service oriented , ...

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5 Star Review

By : 'David'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : EC1

20 Feb 2019
People found this helpful1

LBM is the way to go. our block has had so many issues: communal area burst pipe, communal garden issues, gate wasn't working..they fixed each and every one of them in a day's time! Excellent communicators, the gate wouldn't open at 2 am, I needed to get home, called their emergency ... Read Full Review


Comments on Agent Fees

Good

Comments (0)Was this helpful?:
Highly recommended, pleasure ...

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5 Star Review
UserName

UserName

By : 'J.P.'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : W1

19 Feb 2019
People found this helpful1

The company is always so quick and efficient to resolve all the issues. They are true professionals indeed! We had a ghastly plumbing issue in the communal areas, it was taken care of within a day. Special thanks to the emergency staff working over the ... Read Full Review


Comments on Agent Fees

Good

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best company out ...

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5 Star Review
UserName

UserName

By : 'F.M'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : N1

11 Feb 2019
People found this helpful1

Very pleased with the services provided so far. We have been working with the company for a while now.. reliable and helpful, great at communication. Their emergency phone is a life saver in out-of-hours emergency ... Read Full Review


Comments on Agent Fees

Fair

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Resident of NW3 ...

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5 Star Review

By : 'Mrs'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3

7 Feb 2019
People found this helpful1

London Block had inherited a block which was looked after less well in the past. Since they have joined they have changed the locks and are currently in process of fitting CCTV. Its a great building- if I'm honest didn't feel safest before the recent changes. Now though, its ... Read Full Review


Comments on Agent Fees

Fees are high but its ok.

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Proactive and fantastic ...

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5 Star Review
UserName

By : 'Nicolas'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : E1

7 Feb 2019
People found this helpful1

I have had an extremely pleasant experience with everyone in the LBM team. The company has a very proactive approach to management, they were upfront and transparent about their fees and are always very easy to contact. Overall, very satisfied! ... Read Full Review


Comments on Agent Fees

Fair

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True professional, a very ...

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5 Star Review

By : 'A.B'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : N1

4 Feb 2019
People found this helpful2

When it comes to block management, there are always issues- tbat's why you need the company in the first place, to help you sort them. LBM has been helpful, understanding and efficient. I have dealt with 3 different members of the staff, the service is always to the highest level. Their ... Read Full Review


Comments on Agent Fees

Fair and transparent

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Steer well clear of ...

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1 Star Review
UserName

By : 'Septimus'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : No
Postcode : SW5

1 Feb 2019
People found this helpful31

Beware the “spin” and promises made when LBM tender for your business. Our experience showed their claimed “key” competences (financial management and communication) were significant weaknesses. For example, settlement of supplier invoices was ... Read Full Review


Comments on Agent Fees

Bad - expensive for the very poor service offered. Offloaded some of its duties to subcontractors and had them invoice us directly - hardly ethical behaviour!

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Definitely recommend them to ...

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5 Star Review

By : 'Nworth'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : SW1

31 Jan 2019
People found this helpful0

I have been dealing with LBM for years now. The company was very honest with their valuation and approach. Their work ethic and approach to clients is unmatchable! Overall, very ... Read Full Review


Comments on Agent Fees

Good and transparent

Comments (0)Was this helpful?:
Excellent management ...

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5 Star Review

By : 'Anne-Marie'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW7

25 Jan 2019
People found this helpful1

They took over our block not too long ago, and what a difference! Very professional, excellent communication and attention to detail. Forever grateful for their flexibility during the take ... Read Full Review


Comments on Agent Fees

Competetive

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Proactive, strongly ...

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5 Star Review
UserName

UserName

By : 'Angelo'
Branch : London, 4th Floor, 9 White Lion Street
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : E1

24 Jan 2019
People found this helpful1

I have been dealing personally with Morven for many years now. The service provided is great. Compared to my previous terrible experience with another agency, this company is good at communicating and problem solving. The company does more in a week than the previous one in a ... Read Full Review


Comments on Agent Fees

Extremely reasonable

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2+ years of management ...

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5 Star Review
UserName

UserName

By : 'Mr'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : E1

24 Jan 2019
People found this helpful1

London block has been managing our building for 2+ years now. The service is very, very good. We have our own portfolio manager and usually work with Ben and Morven. Both extremely professional and helpful. Thank you for helping me out with the service charge query so quickly, Mr V ... Read Full Review


Comments on Agent Fees

Good

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Timely service, good ...

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5 Star Review
UserName

UserName

By : 'Mr'
Branch : London, 4th Floor, 9 White Lion Street
Services : Property Management
Would you recommend ? : Yes
Postcode : N1

23 Jan 2019
People found this helpful0

The agency has been extremely good at communicating everything so far, they also deal with maintenance issues in a timely manner. Overall, very happy with the service ... Read Full Review


Comments on Agent Fees

Reasonable

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Awards won by London Block Management Ltd

Regional Awards Won by London Block Management Ltd

Individual Branch Awards