The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2.9/5, 18 Reviews
56% Recommended
0% letting valuation accuracy
0% letting fee satisfaction

Amy
By : 'Dan'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications. They also tend to move agents around on a regular basis, not sure if this is a good thing as one tends to build up a good relationship with your agent, however i can understand that sometimes this is a move up the step ladder. My previous agent katie was excellent, however her replacement Amy Sands fills her shoes admirably. Amy is professional, communicates by telephone and email when required, and has been extremely helpful in dealing with issue, or repairs that require attention at home. Nothing is a problem for her, and she will go out of her way, and sometimes beyond her working hours to help where possible. After reading all the bad remarks, i felt that i needed to put my point of view forward also.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £775 | £1,000 |
By : 'Akilah'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : CR0
They gave me a bad reference just to keep me in my property. Used to FAKE reason of late rent payments (one that can be justified by them, the other two cannot even be counted - this can be proofed). Sought legal advice and as a journalist I’m burning to get them exposed for the... Read Full Review
By : 'Theresa'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SE13
I have had nothing but a shoddy service since my property manager left Acorn. I wasn't advised she had left simply told she was on sick leave - months later I guessed by the service I was receiving she had in fact left acorn. The service I have received is shocking not only do these people lie to... Read Full Review
By : Nicola McGrath
26 Jan 2015Dear Theresa, Further to the above, please would you contact me to discuss the comments and review you have given. I would like the opportunity to investigate your complaint and look into the...

By : 'Roger'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE6
My agent was Kathleen Milne at Acorn who was always professional, courteous and responsive to enquiries and above all dealt promptly with any queries that I had, which is a rare commodity these days. My checkout from the property was seamless and my deposit was returned in a very timely manner. I ... Read Full Review

By : 'Alan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory compliance such as... Read Full Review

By : 'Chislehurst'
Services : Property Management
Would you recommend ? : Yes
I have dealt with a young girl by the name of Gemma Denvir, she has always been very polite, thorough and professional. She is a credit to Acorn and extremely... Read Full Review

By : 'Brian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
We have been using Acorn as a letting Agent for 10 months as a landlord with a single property in the London area. A tenant was found very quickly, and passed all the tests well. So far, touch wood, that tenant has been very satisfactory, and paid the rent on time. We were allocated Kathleen Milne ... Read Full Review
By : 'Dulwich83'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I found the service i received from Acorn to range from good to bad. Part of the reason i went with Acorn was because i was promised a 'guarenteed rent' offer if i joined with them by a certain date, however i later discoved this was not the case and i did not receive this offer at all, seems... Read Full Review

By : 'Victoria'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Acorn have been managing my property for 5 years. Since Kathleen Milne took over my property I have found her to be efficient sending all paper work to me when requested. Always responds to emails. Always up dates me when rent has been recieved. This is something that never happened in the past.... Read Full Review
By : 'Amos'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Since signing the property to the management of Acorn a number of years ago, I have been very satisfied with the service provided by Acorn Management Services. The only down point I must add is on a number of occasions having to contact Acorn for late payments, however I must add that once contact ... Read Full Review

By : 'BadEstateAgent'
Services : Letting( As a Tenant )
Would you recommend ? : No
Acorn are the worst estate agents around. They do not respond to maintenance issues, they did not meet the conditions of our offer when we moved in - it took months for us to get the property to a professionally clean standard. We were told our flat had gas central heating on the viewing then we... Read Full Review
Please see the above feedback.

By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications. They also tend to move agents around on a regular basis, not sure if this is a good thing as one tends to build up a good... Read Full Review

By : 'Kimberly'
Services : Property Management
Would you recommend ? : Yes
Kimberly dealt with all issues regarding my tenants efficiently. When the old tenant left the apartment before expiration of his tenancy she dealt with all the issues promptly. She advised me efficiently with regard to my rent entitlement from this tenant. She was readily available to meet with me... Read Full Review
By : 'Disgusted'
Services : Letting( As a Owner )
Would you recommend ? : No
I would never recommend Acorn estate agents for letting your property. Absolutelly hopeless, Collected rents were never paid on time, many times 3-4 weeks later after much screaming on the phone the rents were sent to my bank. After 2 years of tenant having terminated tenancy agreement they are... Read Full Review
Do the services for which they were retained.

By : 'Meridian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Since taking over the management of our companies properties, Kathleen Milne has handled all transactions in a detailed and professional manner. She will always call me back as soon as she can and more importantly understands the way our company works and our specific requirements. This helps... Read Full Review


By : 'IHA'
Services : Letting( As a Tenant )
Would you recommend ? : No
IF YOU READ THIS - THINK TWICE BEFORE LETTING FROM ACORN! Even if you love the Property, Its probably just not worth it. The staff are Lazy, Rude and ignore your requests over and over and over and over..... I find myself constantly chasing these 'AGENTS' when i need assistance in my... Read Full Review
they could Actually be an agent and assist with any Problems in the property! they are dreadful! NO HELP WHATSOEVER!! Getting them to do anything takes ages... YOU CAN TELL THEY LIE ALL DAY FOR A LIVING. Contradicting themselves 24/7.
By : 'Disgusted'
Services : Letting( As a Tenant )
Would you recommend ? : No
Do not use this absolutely sham of a business. I moved into my property at the end of 2009 and right from the word go, it was a shambles. First of all, we were told we HAD to move in by October 31st. I had concerns as I am not paid until the last day of the month and thus wanted to have a... Read Full Review
By : 'A'
Services : Property Management
Would you recommend ? : No
The staff through to the contractors do not have faith in the product they are meant to be representing. No good can come from this. I have seen the working conditions of the staff in head office and they are horrific. The staff are overworked, underpaid and completely demotivated. I will never be... Read Full Review
By : 'supergoodge'
Services : Letting( As a Owner )
Would you recommend ? : No
Never, ever entrust your property to these bunch of rogues! They do nothing but ignore requests. My property has been left in complete disrepair because of poor property management and I have had to pay out ££££ to get the property back in a "liveable" condition. I was living... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.