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Galleria Lettings

2.5/5, 27 Reviews
44% Recommended

0% letting valuation accuracy

64% letting fee satisfaction

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"Stealing from landlords and..."

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1 Star Review

By : 'Gina'
Services : Letting(I am a Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : W8

3 Sept 2019
People found this helpful5

Scamming dodgy agency who are on the verge of liquidation, have been convicted and have had their licence revoked and are currently stealing money from tenants (rent and deposits) and withholding rent from landlords for months telling them that a property is occupied by one tenant while 3 others are living there undeclared and paying rent to an HSBC private account since April (when their website suspiciously shut down). Untraceable payments (cash, private bank transfers) are made every month without the knowledge of the landlords. Tenants are asked to leave the property before their tenancy agreements end with short notice and phony excuses before the landlords find out they were living there for months. Do not trust them. Report them to the Police right away, their director *, and their new mirror company called the ‘Commercial Cleaning Group’ which share the same address as Galleria Lettings Ltd in Westminster. Different phone numbers, same scammers. They dodge calls and ignore emails from tenants asking for their deposits back months after they have moved out. Find out who owns the lease of your rented property and let them know before calling the Police.


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    By : Bea

    5 Sept 2019

    Hi, same problem than you, they took my deposit for a rental last week and informed us 2 days ago that the rental wasn't available !!! Still waiting for my refund ! How to proceed ? I am living in France, it was for my daughter who doesn't have any solution now..

    By : maria

    6 Sept 2019

    Hello, same problem, my son has been living in one of their managed properties in Hammersmith , has payed undue bills to avoid troubles with them and now we cannot get our deposit back . Actually he moved close to London and we are wondering how to proceed. And if there is a slight possibility to be refunded. Please , can anyone help?

    By : Lubo

    23 Sept 2019

    The same problem to me, I lost 400 pounds. I paid one month but had to move out a week on 15th September, because the house in London, Glocester street is "sold". He refuses to give back my money. I went to the police and now he threats me. Terrible!!!


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Letting0%64.00%£750£2,675
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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    Address

    Galleria Lettings
    36 Strutton GroundLondon, Greater London
    SW1P2HR
    +44 (0) 207 1834414

    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Social Media
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    Latest Properties

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    The worst estate agent I have ...

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    1 Star Review
    UserName

    By : 'Will'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : SW1V

    13 Nov 2023
    People found this helpful1

    The worst estate agent I have ever had the displeasure of dealing with. You'll never get your deposit back, nothing will be fixed, and the agent himself seems to be nothing more than a professional ... Read Full Review

    Comments (1)Was this helpful?:

    By : Maris

    27 Nov 2023

    It’s unbelievable that this so called estate agents keep on scamming unaware people probably from abroad who don’t know Uk laws about rental It’s been almost 4 years ago since my...


    Worst letting agent ever. ...

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    1 Star Review
    UserName

    By : 'James'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £880
    Would you recommend ? : No
    Postcode : SW1V

    14 Mar 2020
    People found this helpful1

    By far the absolute worst letting agent I have ever dealt with. Look forward to never getting your deposit back, extortionate cleaning fees (as it happens, companies house shows Angelos Sarras also has a cleaning company, how convenient!) and generally unsafe conditions. They never cared about ... Read Full Review

    Comments (0)Was this helpful?:
    Pros: the flat was ...

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    2 Star Review

    By : 'Joséfa'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : SW6

    18 Nov 2019
    People found this helpful0

    Pros: the flat was great Cons: had to leave before the established ending date still waiting to get my deposit back after 2 months they moved their offices without telling any of their tenants or previous ... Read Full Review

    Comments (0)Was this helpful?:
    Response sometimes takes a ...

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    4 Star Review
    UserName

    By : 'Stephanie'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : W12

    9 Oct 2019
    People found this helpful0

    My daughter rented a room and had to move out because the landlord sold the house. Galleria Lettings informed us decently and they made sure we got the refund that we deserved. It is a small company so sometimes it takes a little bit longer but in the end they arranged everything ... Read Full Review

    Comments (1)Was this helpful?:

    By : emme

    21 Oct 2019

    ahaha .. a bit longer? It's since the month of May ( now October) I am struggling to get in touch with them . They were only able to send me anothe bill to be paid but, after I sent them my bank...


    I paid to the them for a ...

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    1 Star Review

    By : 'Gabriel'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £800
    Would you recommend ? : No
    Postcode : W1J

    26 Sept 2019
    People found this helpful0

    I paid to the them for a month + deposit almost 2000 pounds. When my son arrived in September he learned that the house is sold, and he has to find a new room. No contract was delivered. What they are doing in fact, is that they take the money without informing the Landlord. They only say to people ... Read Full Review

    Comments (3)Was this helpful?:

    By : Someone who rented a flat with these scamers

    27 Sept 2019

    They are just scammers, they used the same term with me: The house is sold. They dont reply emails, I am trying to get my deposit back. So many complains. I am taking them to the...


    Room share in Chelsea ...

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    4 Star Review
    UserName

    By : 'Corina'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £1200
    Would you recommend ? : Yes
    Postcode : SW3

    25 Sept 2019
    People found this helpful0

    I rented a room share in Chelsea sw3 for 9 months from this company and my experience was positive overall. At times it was a challenge living with other people that i did not know especially when it came to the cleaning issue. One of my former flatmates was not tidy and this created issues and ... Read Full Review

    Comments (1)Was this helpful?:

    By : tenant

    26 Sept 2019

    my experience with Galleria Lettings is very bad. If you are a foreign student like me, do not pay anything without a written contract. The are not honest. If they give you back half of your deposit...


    Excellent ...

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    5 Star Review

    By : 'tony'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £900
    Would you recommend ? : Yes
    Postcode : SW1P

    23 Sept 2019
    People found this helpful0

    Hi I have seen some of the reviews but i would like to say i had a good a experience. My deposit was held in DPS and returned within 3 days. I paid my bills and showed them proof and it was returned immediately. Would ... Read Full Review

    Comments (3)Was this helpful?:

    By : luca

    24 Sept 2019

    Galleria can write all the fake reviews they want, the fact remains that if they have had to shut down all the websites for the 3 different businesses they run because of the constant barrage of...


    Not great letting agency. ...

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    1 Star Review

    By : 'George'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : W2

    12 Sept 2019
    People found this helpful1

    Not great letting agency. They reply to your emails when is it only for bills. When you want to receive your deposit back....Goodluck reaching out to ... Read Full Review

    Comments (0)Was this helpful?:
    Avoid any company linked to ...

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    1 Star Review

    By : 'John'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £900
    Would you recommend ? : No
    Postcode : W14

    10 Sept 2019
    People found this helpful4

    Avoid any company linked to Angelos Savvas or Manos Vas. If you are a tenant in a property managed by Galleria Lettings and they did not issue a deposit protection certificate to you within 30 days of paying your deposit (as is required by law) you can use a deposit recovery scheme. Just Google ... Read Full Review

    Comments (0)Was this helpful?:
    Stealing from landlords and ...

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    1 Star Review

    By : 'Gina'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £900
    Would you recommend ? : No
    Postcode : W8

    3 Sept 2019
    People found this helpful5

    Scamming dodgy agency who are on the verge of liquidation, have been convicted and have had their licence revoked and are currently stealing money from tenants (rent and deposits) and withholding rent from landlords for months telling them that a property is occupied by one tenant while 3 others ... Read Full Review


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    Comments (3)Was this helpful?:

    By : Bea

    5 Sept 2019

    Hi, same problem than you, they took my deposit for a rental last week and informed us 2 days ago that the rental wasn't available !!! Still waiting for my refund ! How to proceed ? I am living in...


    Cheaters, avoid! The rental ...

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    1 Star Review
    UserName

    UserName

    By : 'Maria'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £750
    Would you recommend ? : No
    Postcode : W6

    30 Aug 2019
    People found this helpful1

    Cheaters, avoid! The rental was “ bills included” according to what agreed with Spotahome.co.uk but the contract did not include the bills; the bill to be paid were wrongly calculated each and every time, their payment system was not working properly and one time it paid three rental fares in a ... Read Full Review

    Comments (0)Was this helpful?:
    Galleria have rented my ...

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    1 Star Review
    UserName

    UserName

    By : 'Harry'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Owner)
    Would you recommend ? : No
    Postcode : W14

    27 Aug 2019
    People found this helpful3

    Galleria have rented my property. They have paid no rent for nearly 3 months, are not receiving calls and will no communicate with me to help resolve these issues. They have also stored some furniture from the property, and due to their lack of communication, I have no idea if it will be ... Read Full Review

    Comments (2)Was this helpful?:

    By : maria

    30 Aug 2019

    Hello, I am am a tenant struggling to have his deposit back , I paid all my bills but they are still sending me bills to pay but it's 4 months I left the room , they are not replying emails nor...


    The room was ok. But customer ...

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    1 Star Review

    By : 'Wouter'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : W2

    7 Aug 2019
    People found this helpful1

    The room was ok. But customer service was terrible. I'm still waiting for my deposit while nobody answers my emails anymore. I contacteer 3 different persons, still no answer. 1 star. ... Read Full Review

    Comments (1)Was this helpful?:

    By : maria

    30 Aug 2019

    please, reply here if you have any news.. same story, I overpaid my bills and they never returned my deposit back. I am actually in Italy but I'll be back to UK next month but not in London , so I...


    Worst agency ...

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    1 Star Review

    By : 'Andrea'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : W11

    7 Feb 2019
    People found this helpful4

    By far the most unprofessional and unorganised letting agency I've ever dealt with. Two things worth mentioning: 1) The agent (*) was not honest at all with me. The room was advertised as "bills included" and he confirmed that face to face, he told me that before the move in date ... Read Full Review


    Comments on Agent Fees

    Quite high.

    Comments (0)Was this helpful?:
    Scam! ...

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    1 Star Review

    By : 'Kiera'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £800
    Would you recommend ? : Yes
    Postcode : SW1

    25 Jan 2019
    People found this helpful2

    Stayed with them for not even a month and they've given me nothing but hassle! firstly they screwed up my moving in date the they messed me around getting the keys, only ended up staying in the property for 14 day!! and they're only giving me back £140 of my £400! deposit!! Absolutely ... Read Full Review


    Comments on Agent Fees

    No they're a massive rip off! they may you professionally clean the room or theyll charge you £85! theres £125 holding fee ontop of the deposit they just add charges every where! don't care about the tenants just want your money

    Comments (0)Was this helpful?:
    Worst service ...

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    1 Star Review
    UserName

    UserName

    By : 'Linda'
    Branch : London, 36 Strutton Ground
    Services : Property Management (They manage our building)
    Would you recommend ? : No
    Postcode : W14

    28 Nov 2018
    People found this helpful2

    It was unbelievable how they treat me for the delay in the payment they even contact my work place and tried to be in touch with my family. Totally ... Read Full Review

    Comments (0)Was this helpful?:
    Big Thanks to ...

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    5 Star Review
    UserName

    UserName

    By : 'steven'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : NW33

    19 Oct 2018
    People found this helpful0

    I want to take this opportunity to thank Emmanuel from Galleria lettings for the friendly advice and guidance. The staff in the office were quick and always responsive throughout our tenancy. We troubled them for mainteannce, decorative and evening viewings and they were ready to satisfy our needs. ... Read Full Review


    Comments on Agent Fees

    good

    Comments (1)Was this helpful?:

    By : John

    23 Sept 2019

    It must be a joke. On the address London, 36 Strutton Ground there is a restaurant. These guys are professional...


    Fantastic! ...

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    5 Star Review

    By : 'Paul'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : SW1V

    12 Oct 2018
    People found this helpful0

    I want to thank Andrea for all her help and for your foresight in taking us to this property. She understood our needs well by listening to us and she truly is an asset to Galleria. We are very happy with our new ... Read Full Review


    Comments on Agent Fees

    ok

    Comments (0)Was this helpful?:
    Simply ...

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    1 Star Review
    UserName

    By : 'Tizio'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Would you recommend ? : No
    Postcode : SW1V

    25 Jun 2018
    People found this helpful3

    Never been happier to leave a property. Every single time you have to speak to Galleria Lettings, it is a battle to get anything done. I would now discount a potential property purely by virtue of being connected with this ... Read Full Review


    Comments on Agent Fees

    Very high for nothing in particular.

    Comments (0)Was this helpful?:
    THANK ...

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    5 Star Review

    By : 'mike'
    Branch : London, 36 Strutton Ground
    Services : Letting (As a Tenant)
    Rent PCM : £900
    Would you recommend ? : Yes
    Postcode : NW61

    12 Jun 2018
    People found this helpful0

    I really enjoyed my time with galleria Lettings They found me a really nice property. Clean, nice and close to the station I found the company very ... Read Full Review


    Comments on Agent Fees

    Very Good

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

    Complaints Procedure

    Last updated at 11/30/2, 12:00:00 AM by allAgents

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