The UK's Largest Customer Review Website for the Property Industry
Watts & Co
4.6/5, 49 Reviews
90% Recommended
97% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
Watts & Co offers a range of sale and lettings services in the West Yorkshire. We bring every property to the market with our 7 steps to success marketing plan. We offer every property a bespoke marketing plan aimed at getting our vendors the highest price position for their property
"ESTATE AGENTS FROM..."
Share On : 
1 Star Review
Sam
By : 'Suhayb'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LS9
3 Sept 2019
People found this helpful3
These are the biggest cowboys around and I can honestly say that the experience they put me through was hell! Approximately 4 months into my 6 month tenancy (in a studio flat), the ceiling started leaking. I immediately emailed the agency and after a few days of waiting, got no response. I was away from the flat for the weekend, so never thought about it becoming anything worse. Monday evening I came back to the flat to an entirely collapsed ceiling and debris everywhere. I immediately emailed and called the agency. The representative on the phone said they would get someone to call me asap. I waited an hour and heard nothing. Next door to my flat was someone doing some work on the flat in the same building to mine. I asked him if he could take a look at my flat and if he had contact with the agency. After seeing the flat and being left in utter shock at the state of it, he simply tells me he has nothing to do with the agency. 5 minutes later I hear him talking to one of the workers at Watts and Co, as I could clearly hear him informing them of the state of my flat. 2 hours had passed since my initial call to the agency and yet I still heard nothing. I made the decision to go and stay at a friend’s house an hour away, knowing very well that it was entirely unsafe for me to stay in the flat. On my way to my friends, I get the call from the agency asking where I am, over 2 hours after making the initial call. I clearly informed them of the situation and that I was unable to stay in the flat. Not once did he apologise nor offer a solution. He simply said we’ll get someone to check it out as soon as we can. Fast forward a couple of days later, and Watts and Co STILL haven’t fixed the ceiling nor has anyone been down to inspect it. I called them as a matter of urgency, and I promise you, they told me that ‘the damage doesn’t look bad from the outside’ and that I was being awkward by not staying in the flat. The images I’ve provided were taken exactly when the ceiling first collapsed. These were sent to the agency numerous times, in case it didn’t get into their heads the initial hundred times just how severe the damage was to the property. The agency then started blaming me for not providing them with a spare key so they could access the property. I questioned where their spare key was? They informed me that the spare key was taken by workmen that were supposed to carry out some work to the property, but never did, and hence never gave the keys back. I’ve genuinely given up at this point. The affect this had on me and my work life was honestly more than you could ever imagine. So for the final 2 months of the tenancy, I was of course not living in the flat. Instead I was paying premium prices (from my own pocket) for an Air BnB. Despite this, the agency had the audacity to ask me for the rent for those 2 months and also asked for a further amount due to delayed rental payment. You couldn’t make this stuff up! There’s so much more that can be said but at this point, I just need to summarise them, because otherwise I could be here forever talking about how TERRIBLE this agency is. They need to be shut down! • They never compensated me for the damage to my items within the flat at the time the ceiling collapsed. • They never offered me an alternative solution of accommodation. • They never offered to compensate my travel and accommodation costs that I incurred during the time I was left homeless. • Rude and impolite employees that would constantly belittle their customers. • Despite initially promising me things when first being shown the flat, they never abided by them and instead I was left sending them numerous emails within my first few months of tenancy to get anything done. Needless to say, nothing got done. • The flat was dirty when I first moved-in and they never sent someone to clean it. • Openly lie about circumstances as well as ridicule their own customers. STAY WELL CLEAR OF THESE COWBOYS!
Attached Files
Was this helpful?:
By : Sam Watterson
3 Sept 2019Hi Suhayb, thanks for your feedback. I'm a little surprised to see this review nearly 18 months since you moved out but you are entitled to do so and I respect that, I am also entitled to give a response to give a balanced viewpoint although I do think using semantics such as cowboys, agents from hell and making statements like we should be shut down are a little strong considering you are referring to one incident and have no idea about our relationship with our other tenants. Unfortunately in the property rentals industry there are many moving parts we have to manage and many opportunities for things to go wrong, what I as a business owner do every day is look for ways to improve our systems and processes internally so that we can continually improve our service and learn from our mistakes. I wanted to acknowledge your review first and foremost but will come back and go through each point you make individually to give our side of events.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 97% | £75,000 | £288,000 |
| Lettings | 100% | 97% | £475 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 7 | 0 | 2 | 4 | 29 | 1 | 5 | 0 | 1 | 0 |
Areas covered
- HU1
- LS11
- LS12
- LS4
- LS8
- LS9
Address
Watts & Co
Office 27, Flexspace, Burley Road,, Leeds, West Yorkshire
LS4 2PU
0113 278 5555
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- ?Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Never fix maintenance and ...
Share On :
1 Star Review
By : 'XHHH'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS12
13 May 2024
People found this helpful0
Never fix maintenance and just try and get as much money out of you as possible. Pretty ... Read Full Review
Comments (0)Was this helpful?:
Very polite and ...
Share On :
4 Star Review
By : 'Stuart'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS4
12 Mar 2021
People found this helpful0
I have recently started renting a property with them,and I have found them extremely polite and helpful and my move was quick and painless.I am looking forward to what I believe will be a very pleasant 6 months and maybe longer ... Read Full Review
Comments (0)Was this helpful?:
ESTATE AGENTS FROM ...
Share On :
1 Star Review
By : 'Suhayb'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS9
3 Sept 2019
People found this helpful3
These are the biggest cowboys around and I can honestly say that the experience they put me through was hell! Approximately 4 months into my 6 month tenancy (in a studio flat), the ceiling started leaking. I immediately emailed the agency and after a few days of waiting, got no response. I was ... Read Full Review
Attached Files
Comments (1)Was this helpful?:
By : Sam Watterson
3 Sept 2019Hi Suhayb, thanks for your feedback. I'm a little surprised to see this review nearly 18 months since you moved out but you are entitled to do so and I respect that, I am also entitled to give a...
Sales ...
Share On :
5 Star Review
By : 'Kevin'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Sold price : £147000
Would you recommend ? : Yes
Postcode : LS12
30 Nov 2018
People found this helpful0
Myself and my wife have been very happy with James help and assistance with the sale. Completed and sold within 3 month! Thanks ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Property sold in ...
Share On :
5 Star Review
By : 'Mr'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Sold price : £116000
Would you recommend ? : Yes
Postcode : BD13
22 Oct 2018
People found this helpful0
I would highly recommend this estate agent. I had an opening viewing day and the following days I had multiple offers. I ultimatly sold my house for more than the asking price. James Landall went above and beyond, he constantly liaised with the buyer to ensure the sale went ... Read Full Review
Comments on Agent Fees
Very reasonable.
Comments (0)Was this helpful?:
Efficient ...
Share On :
5 Star Review
By : 'David'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Letting (As a Owner)
Sold price : £288000
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : LS2
13 Jun 2018
People found this helpful0
The team where very quick to arrange a block viewing and get a few offers for me to choose the most appropriate buyer. Hard working, reliable and ... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)Was this helpful?:
Great ...
Share On :
5 Star Review
By : 'Kevin'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS10
3 May 2018
People found this helpful0
We have been very pleased with the service provided by Sam and his team. Very professional and have delivered results through the sale of our ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Ivy Street Huddersfield - ...
Share On :
5 Star Review
By : 'Daniel'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : HD4
25 Apr 2018
People found this helpful0
This is my third transaction through Watts & Co, i simply can't fault any part of the process. Firstly the property i was selling was completely out of their area but yet it was no problem & they didn't ever question a viewing late on a Friday night. A quick mention to Richard ... Read Full Review
Comments on Agent Fees
I think the fees are very fair, they won't be the cheapest that you'll be offered but that's because you get a quality service for a fraction over what the cheap agents offer.
Comments (0)Was this helpful?:
Excellent ...
Share On :
5 Star Review
By : 'Mario'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BD13
24 Apr 2018
People found this helpful0
First class service from Richard and his team throughout the whole process, I would highly recommend to others who would like to work with a professional ... Read Full Review
Comments (0)Was this helpful?:
Sale of our ...
Share On :
5 Star Review
By : 'Kath'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS12
12 Apr 2018
People found this helpful0
We had our house on the market however our first sale fell through. Our original estate agents had people viewing that were totally unsuitable; property to sell etc. We were going to take our house of the market then by chance we had a flyer popped through our letter box. A phone call and it ... Read Full Review
Comments on Agent Fees
The fees you pay depend on how long it takes for a sale. You certainly get what you pay for.
Comments (0)Was this helpful?:
We purchased a property with ...
Share On :
5 Star Review
By : 'Anca'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Buyer)
Sold price : £150000
Would you recommend ? : Yes
Postcode : LS12
13 Mar 2018
People found this helpful0
We purchased a property with watts &co, James was our estate agent , I can only highly recommend him , he is always there to answer your questions,he made this process easy for me and as a first time buyer he explained me everything step-by-step. Even if I had few problems with my lender at the ... Read Full Review
Comments (0)Was this helpful?:
I have only dealt with ...
Share On :
4 Star Review
By : 'Mae'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Sold price : £75000
Would you recommend ? : Yes
Postcode : BD4
28 Feb 2018
People found this helpful0
I have only dealt with Richard, Jenna and James over the phone as I do not live in the Leeds area. Richard certainly went the extra mile selling one of my two properties within a few weeks of it going on the market. I have since dealt with James trying to tie up ends on the sale and then with ... Read Full Review
Comments on Agent Fees
Did feel the fee were a bit steep but it was worth while in the end.
Comments (0)Was this helpful?:
Both Richard and Jenna were ...
Share On :
4 Star Review
By : 'Tracy'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Sold price : £129500
Would you recommend ? : Yes
Postcode : HD6
26 Feb 2018
People found this helpful0
Both Richard and Jenna were very supportive whilst I was selling my home they did a lot of viewings for me as I worked different shifts they also accompanied myself on viewings I would highly recommend this estate agency great service ... Read Full Review
Comments on Agent Fees
Fees were about what I had expected to pay
Comments (0)Was this helpful?:
Very cooperative and ...
Share On :
5 Star Review
By : 'Craig'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Buyer)
Sold price : £75000
Would you recommend ? : Yes
Postcode : BD4
11 Feb 2018
People found this helpful1
Very cooperative and supportive. Felt like they were friends helping as opposed to business people just out to make a ... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
Richard contacted me having ...
Share On :
5 Star Review
By : 'Susan'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BD13
8 Feb 2018
People found this helpful0
Richard contacted me having reviewed the Market and noting that my property had been for sale for quite a lengthy period. I removed my house from Walker Singletons (who were a waste of space) and agreed dual agents with Morrison Watts and William H Brown. On a basis of No Sale No Fee and Estate ... Read Full Review
Comments on Agent Fees
It costs what it costs. Peace of mind that your house sale is in good hands is priceless. Although realistically the agents fees are very competitive with the market and totally acceptable to me.
Comments (0)Was this helpful?:
Michael & Jenna recently ...
Share On :
5 Star Review
By : 'Gail'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS12
6 Feb 2018
People found this helpful0
Michael & Jenna recently sold my house for me. My house was on for a while with another agent who wasn't doing anything at all for me, then a flyer came through my letter box from Watts & Co. I never looked back, within a week of been on the market with them it was sold, I ... Read Full Review
Comments on Agent Fees
The fees were reasonable...
Comments (0)Was this helpful?:
After using a couple of ...
Share On :
5 Star Review
By : 'Jennifer'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS6
18 Jan 2018
People found this helpful0
After using a couple of agents that failed to sell my property. Richard found a buyer quite quickly. I was impressed with his enthusiasm and professional ... Read Full Review
Comments (0)Was this helpful?:
Having had our property on ...
Share On :
5 Star Review
By : 'Liz'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Sold price : £231000
Would you recommend ? : Yes
Postcode : WF3
11 Jan 2018
People found this helpful0
Having had our property on the market with a well known national estate agent with disappointing results and service we decided to initially dual market and then move solely to Watts & Co to sell our property. This was the bet thing we could have done. Richard was extremely helpful and ... Read Full Review
Comments on Agent Fees
The fees are reasonable for the quality of service
Comments (0)Was this helpful?:
I cannot recommend Richard, ...
Share On :
5 Star Review
By : 'K'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : LS12
8 Jan 2018
People found this helpful1
I cannot recommend Richard, Jenna and James enough!!! After having my property on the market with another agent for 18 months, having 2 offers withdrawn (one on day of exchange) and lost a dream home, I never thought I'd sell my apartment. They marketed it and sold it for me in under 6 months. ... Read Full Review
Comments on Agent Fees
Good - Extremely competitive and reasonable
Comments (0)Was this helpful?:
We had struggled to sell our ...
Share On :
5 Star Review
By : 'Denise'
Branch : Burley Leeds, Office 27, Flexspace, Burley Road,
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : WF3
20 Dec 2017
People found this helpful1
We had struggled to sell our property with several other agents. Richard came along said he couldn't see a problem and sold it within 3 months. Well done all, but especially Richard who was as good as his word! Thank you. A point to all would be buyers please don't add extra hassle into ... Read Full Review
Comments on Agent Fees
Competitive
Comments (0)Was this helpful?:
1 - 20 of 49 items
No Staff Registered
NaN - NaN of items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints to be made in writing by emailing info@watts-co.co.uk. You will receive a confirmation email within 1 business day confirming the next course of action.
Last updated at 3/17/2023, 11:20:42 AM by allAgents
