Direct Lettings Ltd (Edinburgh)

The best agency I have been with by far in Edinburgh. No had an issues with them during my tenancy. Any problems I had with the flat they were happy to help resolved, also really friendly staff. Rachel was my property manager and she was excellent during my 2 years of renting with them. Would ... Read Full Review

I am very satisfied with the service from the Direct Lettings Ltd. Very quick response on any request/questions. Very friendly and helpful personnel, especially our agent Rachel Virtue. I rented flat for 2 years and have only positive feedback. Will recommend to use the Direct Lettings Ltd to ... Read Full Review

Rachel was our main contact throughout two years of tenancy, and she was absolutely amazing. After a terrible experience with a previous company, we were very hesitant with new agencies, but Rachel was extremely kind, flexible, understanding, prompt, and professional. She always reassured us when ... Read Full Review

We have been tenants for a year now, and could not be happier. We have had bad experiences in the past, and have been continuously happily surprised with the friendly service with anything we need - especially as new Scots figuring out how renting works here. We really appreciate the excellent ... Read Full Review

We recently rented a property in Edinburgh through Direct Lettings. The process of obtaining the lease was fairly straightforward and carried out very efficiently. The agents were prompt to respond to any emails we sent or in answering any queries we had and there was a good line of communication ... Read Full Review

We rented with direct lettings for 4.5 years and had an excellent experience. Upon reporting faults, repairs were completed within the week. Any disputes were handled fairly and professionally. I have previously had bad experiences with letting agencies, but direct lettings exceeded my ... Read Full Review

Jackie and her team helped us rent out our house for a year while we were overseas. They guided us through the whole process - getting the house and paperwork ready, finding the first tenant, finding a new tenant after the first one moved out half way through, getting a fence repaired after it ... Read Full Review

Sadly am a neighbour to a DL let - a property that has not been regularly managed. Recently DL moved in a tenant with what appears to be a pit bull terrier. A large, dangerous illegal dog. I was not expecting any help or even interest from them as they've been approached before about the ... Read Full Review

Rachel Virtue is a superstar. Nothing is too much trouble for her; issues are resolved rapidly and efficiency must be her middle ... Read Full Review

I’ve recently rented with direct lettings and found everyone in the office extremely helpful and quick at answering any queries. Would not hesistate to let with them ... Read Full Review

This was our first time renting in Scotland, and despite having rented in Australia and being landlords ourselves, we were still unsure about the process. Direct Lettings were always very helpful and respectful and did not treat us like second class citizens. They represented their client's ... Read Full Review

Fantastic service from Direct Lettings. My flat was placed on the market quickly and since it was taken on there's never been any issues through DL. They take the hassle away for tenants looking to let out property. Would definitely recommend using ... Read Full Review

I have had occasion to contact Rachel regarding my son's tenancy and each time she was helpful, efficient and all that you look for from a letting agency. I have dealt with many agencies over the same issues and all others were obstructive or clueless. This was a pleasant ... Read Full Review

Extremely inefficient, dishonest and lazy. Real agencies perform the administrative work they exist to do. This isn't the first agency I have dealt with. But it is the first one who wanted me to do their work. Not enough, when I informed them some of my paperwork may take a day or two longer than ... Read Full Review

This agency did not keep inventories resulting in tenants walking off with furnishings etc. They don't ensure that your property is kept clean although this is a condition of a Scottish ... Read Full Review

I use the services of 3 Letting Agents, sadly Direct Lettings aka JE Shepherds was always scoring lowest on my list for service. I discovered that they were not looking after my interests when I decided to view a flat after it became void. I was shocked to find the place in such a poor state. ... Read Full Review