My experience can be summed up with one phrase “I don't recall the details of that conversation”. It was a phrase used multiple times to backtrack, lie and manipulate a situation. There is no doubt in my mind that they were working for the buyer not me. they constantly lied. “The buyers mortgage company won't lend unless you do £2000 worth of alterations to the property”. When asking to see the written evidence of this they quickly backtracked and it went to bed. They manipulated me into paying for the survey. They lied about the position of the buyer when the offer came in. The negotiation of the sale was not completed by an estate agent. Meaning there was no negotiation. I redid the pictures and the advert as their pictures and write up were terrible. They only advertised on Rightmove after saying they're on multiple platforms. They mistreated the house on viewings leaving the cooker fan on, and doors unlocked. They were incredibly fake and I really do advise that if you go with this estate agent you get all decisions and rationale in writing so they can't deny their lies.