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Paul Bott and Company
3.6/5, 14 Reviews
64% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
64% sales fee satisfaction
64% letting fee satisfaction
Paul Bott and Company are a family run independent Estate Agency in Brighton that promise to go that extra mile for our clients. We are passionate about properties and people.
After 20 years in the business, we still have the drive and passion for property. Paul Bott previously worked in Kemp Town for an indepen
dent agency and due to his drive and determination has now opened “Paul Bott and Companyâ€. We are a husband and wife team aiming to bring honesty and a sense of community back to an industry and market which we feel has neglected these key values over the last few years.
We believe Estate Agency in a local community can play a vital role and so we have made sure we are active members! We have a community page supporting local businesses and work closely with local Brighton charities. Without a strong solid community property would be worthless!
Being able to rely on your agent is extremely important. At Paul Bott and Company we make sure your experience, whether buying or selling your property, is as stress free as possible. We will be there every step of the way to guide you through the process. We promise to always keep you fully informed - you can call on us at any hour. Our aim is to build a relationship of trust and reliability - it’s about “the journey†so sit back and leave the hard work to us!
Our door is always open, 7 days a week
"Incompetent...."
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1 Star Review
By : 'ojenkins'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : BN2
10 May 2019
People found this helpful3
Unfortunately, after paying a holding fee based on what the agent had told me - that the flat was unfurnished and in parking zone H - both of these key points about the property were incorrect and ultimately meant we were unable to continue with the move in. We were refused a refund on our holding fee, even though we'd been *told(typo error from sold) lies based on the incompetence of the agent. Incredibly unprofessional way of dealing with issues they had caused.
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By : Mike Porter
10 May 2019As I have clearly explained despite the property being advertised online both on our website and all of the property portals as fully furnished this was not taken on board by yourselves. The property was fully furnished on the viewing and vacant and no mention or discussion was had regarding the furniture being removed. We took a holding fee and a few days later the discussion of the furniture came up and you stated that you wanted it unfurnished. We discussed this with the landlord who said she was not happy to remove the furniture. You accepted this and agreed to book a second viewing 10 days later (today). You then re approached the furniture situation and we again stated that the landlord would not remove the items. Due to the fact that you had proceeded with the application for 10 days without any mention of withdrawing from the let we have held the holding fee as I explained to you on the phone.
By : Olivia Jenkins
10 May 2019Hi Mike, thanks for your reply, but it is unfortunate that it’s untrue. I’m unsure of why I would’ve discussed removal of the furniture with the agent at the viewing when I was told by him that it would be unfurnished. The first time I was made aware of the landlord refusing to remove the furniture was today, after I had been lead to believe it was a reasonable possibility. The 10 days you keep referring to was also the soonest time I was able to arrange a viewing with your agent. I’m sure you are a perfectly average letting agency but unfortunately the actions of an agent who was unable to carry out the basic requirements of his job (i.e. knowing what he was selling) has lead to this entirely unnecessary situation. Have a lovely weekend.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 64% | £290,000 | £665,000 |
| Lettings | 50% | 64% | £995 | £2,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 2 | 0 | 3 | 5 | 0 | 3 | 0 | 0 | 0 |
Areas covered
- BN1
- BN2
- BN3
- BN41
Address
Paul Bott and Company
29 Upper St James Street, Brighton, East Sussex
BN2 1JN
01273605530
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 07:00 - 19:00
- 07:00 - 19:00
- 07:00 - 19:00
- 07:00 - 20:00
- 07:00 - 19:00
- 08:00 - 19:00
- 12:00 - 17:00
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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The worst agency I and my ...
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1 Star Review
By : 'Sean'
Branch : Bracadale, 29 Upper St James Street
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : No
Postcode : BN2
1 Jan 2024
People found this helpful0
I've been using agencies to manage my property for over a decade, and can confidently say they are the worst I have ever had to endure. They have treated my tenant very poorly and tried to take significant sums from their deposit where no issue exists. The tenant previously rented a different ... Read Full Review
Comments (0)Was this helpful?:
Terrible company to deal ...
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1 Star Review
By : 'LandlordA'
Branch : Bracadale, 29 Upper St James Street
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : BN2
15 Mar 2022
People found this helpful2
Terrible company to deal with. They are dishonest, unorganised, unsympathetic and utterly unprofessional to tenants. You do not want these people managing your property. If you do, you're making a critical mistake that will cost you good tenants, money and endless hours chasing up their ... Read Full Review
Comments (1)Was this helpful?:
By : Kathy Sanders
16 Mar 2022If you could our Agency so we can address your issue and also find out which property. Many...
Terrible ...
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1 Star Review
By : 'Ornella'
Branch : Bracadale, 29 Upper St James Street
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : BN3
16 Jan 2022
People found this helpful3
worst agency I've ever had to go to. I waited for days for a call to a flat I was interested in in Hove, I called several times and emailed several times, they said they would call me back asap. they never did. I would prefer to sleep under a bridge rather than revolt again to their ... Read Full Review
Comments (0)Was this helpful?:
Worst agency ever, there are ...
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1 Star Review
By : 'Rami'
Branch : Bracadale, 29 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN2
26 Jun 2019
People found this helpful5
Worst agency ever, there are not professional at all. I do not recommend to deal with ... Read Full Review
Comments (0)Was this helpful?:
Incompetent. ...
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1 Star Review
By : 'ojenkins'
Branch : Bracadale, 29 Upper St James Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BN2
10 May 2019
People found this helpful3
Unfortunately, after paying a holding fee based on what the agent had told me - that the flat was unfurnished and in parking zone H - both of these key points about the property were incorrect and ultimately meant we were unable to continue with the move in. We were refused a refund on our holding ... Read Full Review
Comments (2)Was this helpful?:
By : Mike Porter
10 May 2019As I have clearly explained despite the property being advertised online both on our website and all of the property portals as fully furnished this was not taken on board by yourselves. The property ...
Mike Porter did an excellent ...
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5 Star Review
By : 'Alex'
Branch : Bracadale, 29 Upper St James Street
Services : Letting (As a Owner)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : BN2
21 Jun 2017
People found this helpful0
Mike Porter did an excellent job of letting our flat in Brighton. The process was run smoothly from start to finish - he handled all of the admin with minimal input from us, but kept us informed at all the right points. The valuation was right, photos looked great and viewings efficiently ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
Best estate agents I have ...
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5 Star Review
By : 'Val'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : BN2
20 Apr 2017
People found this helpful0
Best estate agents I have ever used. Very committed and approachable. Did their upmost to ensure my purchase went through smoothly, and I felt they were genuinely interested in what they were doing. Jack was ... Read Full Review
Comments on Agent Fees
Jack earnt his fees fair and square
Comments (0)Was this helpful?:
Paul Bott & Co are a ...
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5 Star Review
By : 'RosT'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Vendor)
Sold price : £665000
Would you recommend ? : Yes
Postcode : BN1
8 Apr 2016
People found this helpful1
Paul Bott & Co are a fantastic agent. Open on Sundays, and always went the extra mile to help me sell my home and ensure the transaction was as stress free as possible. Special mention to their chaser Barbara who did a sterling job of chasing up solicitors at the start of my chain, so we could ... Read Full Review
What agent could do to change your mind?
Excellent value
Comments on Agent Fees
Excellent value
Comments (0)Was this helpful?:
My first sale was through ...
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5 Star Review
By : 'Scott'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : BN2
29 Mar 2016
People found this helpful2
My first sale was through this agent, very helpful viewings from Sam and Paul did an amazing job supporting the sale go through with a large chain to manage. So when it came to buy a second property I had no hesitation in going back to Paul Bott, great customer service from all of the team and ... Read Full Review
Comments on Agent Fees
I was buying therefore paid no fees
Comments (0)Was this helpful?:
Paul Bott and Company are the ...
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5 Star Review
By : 'Evans'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Vendor)
Sold price : £450000
Would you recommend ? : Yes
Postcode : BN2
22 Mar 2016
People found this helpful1
Paul Bott and Company are the best estate agents we've ever used. Offering viewings on Sundays and a really personal service - we would love to use them ... Read Full Review
What agent could do to change your mind?
Very reasonable
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
Had a bit of trouble with ...
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5 Star Review
By : 'Sean'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Vendor)
Sold price : £290000
Would you recommend ? : Yes
Postcode : BN2
24 Feb 2016
People found this helpful1
Had a bit of trouble with previous Corp agent so went into Paul botts agent to resell my house at Xmas time so not the best time and was under offer In 8 days absolute brilliant cannot put into words how good this company are, from start to completion kept me informed all the way and at a fraction ... Read Full Review
What agent could do to change your mind?
Excellent great value for money
Comments on Agent Fees
Excellent great value for money
Comments (0)Was this helpful?:
Had a bit of trouble with ...
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5 Star Review
By : 'Sean'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Vendor)
Sold price : £290000
Would you recommend ? : Yes
Postcode : BN2
24 Feb 2016
People found this helpful1
Had a bit of trouble with previous Corp agent so went into Paul botts agent to resell my house at Xmas time so not the best time and was under offer In 8 days absolute brilliant cannot put into words how good this company are, from start to completion kept me informed all the way and at a fraction ... Read Full Review
What agent could do to change your mind?
Excellent great value for money
Comments on Agent Fees
Excellent great value for money
Comments (0)Was this helpful?:
Paul Bott was great from ...
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5 Star Review
By : 'joss'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Vendor)
Sold price : £325000
Would you recommend ? : Yes
Postcode : BN2
24 Feb 2016
People found this helpful1
Paul Bott was great from start to finish- always easy to get in touch with, and they followed quickly up on any enquiries throughout the whole process. They were always friendly and professional. They achieved a good price within a week. We would use them ... Read Full Review
What agent could do to change your mind?
Competitive- flat rate of 3000 plus VAT (3600 all in)
Comments on Agent Fees
Competitive- flat rate of 3000 plus VAT (3600 all in)
Comments (0)Was this helpful?:
Paul Bott were my vendor's ...
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5 Star Review
By : 'Nadia'
Branch : Bracadale, 29 Upper St James Street
Services : Sales (As a Buyer)
Sold price : £290000
Would you recommend ? : Yes
Postcode : BN2
22 Feb 2016
People found this helpful1
Paul Bott were my vendor's agent (so I wasn't even their client), but they were so lovely, helpful and responsive throughout what is a stressful experience for everyone. I cannot recommend them enough and will for sure use them should I ever sell this property (my own agency were also perfectly ... Read Full Review
Comments on Agent Fees
n/a as not their client
Comments (0)Was this helpful?:
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
email - Kathy Bott Company Director kathy@paulbottandcompany.co.uk
Last updated at 6/21/2017, 3:10:16 AM by allAgents
