Hands down one of the worst management companies I've ever come across. If you report problems they do not respon until you send legal threats or constantly hound them with resolutions. They charge obscene prices for minimal work, the cleaners come for 15/20 minutes and leave. Gardener and... Read Full Review

Probably the worst company I've ever had to suffer working with. Pitifully archaic system. Disgracefully unprofessional customer service. (often 7 days and a couple of chases, JUST to confirm they've had the email - forget about meaningful action) And rates that would, frankly, make... Read Full Review

The estate manager email is not recognised and you can not get in touch by phone ridiculous high service charge for... Read Full Review

I own a freehold mid terrace house of which the roads were deemed to be below standards to be adopted . As a result residents are stuck with this management company. They treat the residents like animals, recent threat was that residents have been flytipping so will pass on the cost to all... Read Full Review

They are the worst management company I have ever dealt with. Ignore requests to fix damaged item and staff are... Read Full Review

The fire alarm keeps going off multiple time throughout the night. This has been going on throughout the week. I had called the out of hours maintenance number to inform them of the situation. Perfectly nice people but not much they could do. By the end of the week I called during office hours in... Read Full Review

Awful company! They have no interest in managing a property, only taking money. They cannot explain or provide information about the insurance policy for our building. Attempted to make a claim and was informed fixing a leak and the remedial work would not be covered. Tried to gain access to the... Read Full Review

No use whatsoever they have caused more harm than good to our building with their pathetic attitude to treating other humans, despite accepting cash off those people supposedly for that... Read Full Review

keep away from this company, they are no help what so ever. all they want is your money, they treat you unfairly, never available full of excuses dont do what the should for their customers. should be struck... Read Full Review

Premier Estates are quick to handle basic maintenance issues, such as replacing lightbulbs, but that's the only positive I can say about them. They are expensive, dismissive of the residents concerns and fail to rectify anything but the simplest things in a timely manner. I am unsure of my... Read Full Review

Rude and unhelpful responses from 3 of the staff members on multiple occasions when I have asked questions about maintenance works. When I have emailed them, I often don't get a response for a week. Not very informative in their updates to residents. Very last minute when increasing... Read Full Review

Premiere estates even though they are aware we have had to suffer substantial cost of having Fire Marshalls on site due to cladding issues last year have just levied £250 additional fees on us. This is disgusting and shows total disregard for its customers and their circumstances. Their... Read Full Review

Premier estates are responsible for the maintenance of our estate. We own our property which we purchased naively 12 years ago as leasehold. I understand the government are currently trying to crack down on unscrupulous companies who are exploiting innocent new-build house purchasers. I sincerely... Read Full Review

....but not much else! Expensive compared to other companies and don't do much. We have gates that keep breaking down and never get properly fixed. They also tried to get us to nominate one person to contact them (an unpaid role) so that that person took all the flak and they didn't... Read Full Review

How interesting that when I submitted a complaint about noise nuisance in my area in January 2019 nobody did a thing & Premier Estates claimed that "There isn't a problem" and "we monitor the area frequently"..... indeed, well not quite as frequently as I do, I... Read Full Review

Shocking service! This company provide a shocking service for the money paid. I don't think they understand the meaning of ‘Value for Money’. When we purchased our property we were informed that it came with a management fee, and this was fine. However, we... Read Full Review

Shambles of a company.Avoid if possible at all costs I love my home but part of me wishes we hadn’t bought it as this company was forced on us as part of the deal. They receive £200 Plus from about 60 homes for a minimal (and that’s being generous)service.I accept we ... Read Full Review

Have had this company manage ( and I use this term in the loosest possible sense!) The shared areas on my estate for a number of years now. Considering Premier get £200.00 a year 'minimum' from the 62 properties here I still fail to see what they actually do for the money. For ... Read Full Review

Yes think the general census is they are pretty poor, do sympathise that some of the staff try but are obviously led by greedy owners, wont call them board of directors as they have a few fingers in many pies shall we say. Good to see some positive reviews on for them from contacts they know, sad... Read Full Review

Having undertaken various grounds maintenance services for Premier Estates over the last few years i have dealt with many staff all of which have been helpful and positive, they always respond quickly to any communication ie telephone or email. Any ideas for improvement of the developments from... Read Full Review