The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.1/5, 35 Reviews
77% Recommended
80% sales valuation accuracy
100% sales fee satisfaction

Kim
By : 'Andrew'
Services : Letting(As a Owner)
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT6
I'm sure all current and prospective landlords consider periodically whether they are getting value for money from the managing agent for the fees deducted. If you have Kim Stone the answer is an emphatic YES. Dexters, please ensure you are valuing Kim!
Fair
By : Hayley Marner
12 Aug 2019Dear Andrew, We appreciate you taking the time to submit your review regarding the service you received from our Surbiton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 80.00% | 100.00% | £73,400 | £710,000 |
Dexters
2 Claremont Road, London, Greater London
KT6 4QU
020 8390 3939, 020 8390 6544

By : 'Tim'
Services : Sales( As a Vendor )
Sold price : £710000
Would you recommend ? : Yes
Postcode : KT6
In selling my mother's house, Nina has been a hugely professional representative for Dexters. She has an impressive grasp of her technical business and its market. Her communication has been first class and nothing has been too much trouble. She has made sure that every aspect of the sale... Read Full Review
By : Asma Chuhgtai
20 Jun 2023Dear Tim, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to ...

By : 'Jacqueline'
Services : Sales( As a Vendor )
Sold price : £73400
Would you recommend ? : Yes
Postcode : KT6
From beginning to end our experience with Dexters has been positive. Jo, Archie and Nina each dealt with the different stages of our sale and were exceptional at keeping us well informed, we’re honest about the glitches in the process and were patient with our anxieties that inevitably... Read Full Review

By : 'Happy'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : KT6
Having dealt with Dexter’s for the last sixteen years I can highly recommend the Surbiton team. Managers have come and gone but the service has always remained top notch. Professional and courteous. For our latest rental I dealt with Claudia and Hope and once again all went very... Read Full Review


By : 'Ardjan'
Services : Sales( As a Buyer )
Sold price : £425000
Would you recommend ? : Yes
Postcode : KT6
As a first time Buyer i was very nervous about the whole process Harry and Nina have been so helpful throughout the process explaining everything i needed to know a true professionals Especially as a first time buyer you really need the help on this process and i was lucky to have this... Read Full Review

By : 'danel'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : KT6
Gareth was incredibly helpful throughout our house hunting journey. He is very responsive and I would highly recommend him. He is very accommodating and listents to your... Read Full Review

By : 'Nathan'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT6
I was on with another agent without any success so I popped in to Dexters in Surbiton and met the manager Jo for a second opinion. Her market knowledge was incredible and so I signed them up. Within days there were several viewings and this led to an offer being accepted. Josh is my main contact... Read Full Review
By : 'Terry'
Services : Sales( As a Vendor )
Sold price : £710000
Would you recommend ? : Yes
Postcode : KT5
Fantastic service. kept us up to date at all times, offered us advice a long the way with zero pressure. Couldn't of asked for a better agent to deal with. All the staff we dealt with were polite, friendly and courteous. Would highly recommend Dexter's to anyone wanting buy/sell there... Read Full Review
By : Ria Burton
11 Aug 2022Dear Terry, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Ria Burton, Customer...

By : 'Private'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : KT6
Charles Blower recently helped me find a new rental property, at short notice. His complete professionalism made it a pleasure to work with him... Read Full Review
By : Louise Smith
13 Jan 2022It’s great to hear that you have had a brilliant experience with our Surbiton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. ...

By : 'David'
Services : Sales( As a Buyer )
Sold price : £675
Would you recommend ? : Yes
Postcode : KT6
I am in the process of moving into the area of Surbiton. I went to Dexters and another couple of agents, eventually Dexters found me a property that I thought was perfect for me. They were easy to deal with, gave me good information on the area and were active without being pushy. I would certainly ... Read Full Review
By : Louise Smith
13 Jan 2022Dear David, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind...

By : 'Emily'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
My partner and I have recently had the pleasure of working with Claudia to find our new home. Moving is stressful but Claudia made the experience much more enjoyable! She called regularly to update us on newly listed properties until we found the one... would highly recommend! Great... Read Full Review
By : Sarah Tranter
30 Mar 2021Dear Emily, It's great to read your review regarding your experience with Claudia, and would like to wish you all the best with your move. Kind regards, Sarah...

By : 'Katerina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT5
Friendly ,confident, supportive staff of Dexters and especially Gareth Davies he was very helpful and was very understanding and knew how to treat... Read Full Review

By : 'Katy'
Services : Sales( As a Vendor )
Sold price : £690000
Would you recommend ? : Yes
Postcode : KT7
I have just sold my house in Thames Ditton through Dexters Surbiton branch. The whole experience from start to finish was excellent. The team were lovely to deal with, super efficient, pleasant and always responsive to any queries I had. They found a buyer for my house quite quickly, but then... Read Full Review
By : Sarah Tranter
22 Jan 2021Dear Katy, Thank you for your fantastic review. I will ensure that your comments are brought to the attention of the Director for both the office, and the area. Kind regards, Sarah...
By : 'Alex'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : KT1
Apologies if I don't go into detail but we've already lost 3 months of our time and don't have the energy to write a novel ! Our experience with Dexters and the prospective seller (developer) is by far the worst we've had. Discourteous behaviour and cannot express more... Read Full Review
By : Marilyn Plews
19 Aug 2019Dear Alex, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk I would like to look into...

By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
Absolute pleasure to have Kim Stone look after us when we were renting. Kim was amazing through out and always helpful. During my departure she was amazing. Genuinely, helpful and caring. All the best Kim and good luck for the... Read Full Review
By : Abdulrahman
14 Aug 2019Molly is absolutely super star. My experience with Molly to find a house is remarkable. She is professional, lovely and kind. From house searching till signing the contract all the processes were...

By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT6
I'm sure all current and prospective landlords consider periodically whether they are getting value for money from the managing agent for the fees deducted. If you have Kim Stone the answer is an emphatic YES. Dexters, please ensure you are valuing... Read Full Review
Fair
By : Hayley Marner
12 Aug 2019Dear Andrew, We appreciate you taking the time to submit your review regarding the service you received from our Surbiton Office. We welcome all feedback and are very pleased to read that our team...

By : 'Paige'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT7
Rented a lovely property through Dexters for little over a year. Had a few property managers in the time but each one was approachable and understanding and helped in everyway they could. Kim was the last manager we had and she could not have been more helpful! She dealt with all of my... Read Full Review
average - not that it applies now!
By : Hayley Marner
12 Aug 2019Dear Paige, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Surbiton...

By : 'NSW'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : KT6
Couldn't be happier with Dexters and Kim Stone; not living in the UK, you want to be assured that the property and tenant are in good care. Barely a month not untenanted for nearly 10 years. Excellent customer/tenant management and efficiency. Delighted with their... Read Full Review
Very reasonable fees
By : Margaret Buist
24 May 2019Kym has been most helpful to me in managing my properties in KT7. I would like to nominate her for an...

By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £880
Would you recommend ? : Yes
Postcode : KT6
Kim is a genuine asset to Dexters. I've had my property rented with Dexters for 9 years and during that time Kim, my property manager, has delivered outstanding advice and guidance on making both mine and the tenants life as easy as possible. She is a core reason I choose to stay with... Read Full Review
Seem reasonable

By : 'Kay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT5
I am delighted to say that I have recently received help from Kim Stone which I'm sure would exceed any guidelines given in her job description. She has excellent management and organisational skills and is always most helpful and pleasant to deal with. From a Landlord's... Read Full Review
I think the fees are slightly on the high side, but overall I think my deal is not too bad.


By : 'ateeq'
Services : Letting( As a Owner )
Sold price : £173
Would you recommend ? : No
Postcode : KT5
Typical Lying Estate Agents. Stay Away! I made an offer on a studio flat to buy which Gareth congratulated me and was agreed and i made it explicity clear that I am about to appoint solicitors and that they will charge to open up a file and i was assured by Gareth and Hannah that once solicitors... Read Full Review
bad
By : Marilyn Plews
13 Nov 2018Dear Ateeq, I am sorry to read your review and if you would like me to look into this further, please contact me directly with further information regarding the property this relates to. Kind...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.