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Cottons
2.7/5, 14 Reviews
42% Recommended
25% sales valuation accuracy
100% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
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"Overpayment of..."
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1 Star Review
By : 'Natalie'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : B5
12 Jun 2019
People found this helpful5
I had previously been a tenant within a property managed by Cottons for over 5 years, I left the property after being issued with 2 months notice due the landlord requiring his property back. I have never defaulted on my rent payments, and as I was leaving before the end of month thought nothing of allowing the standing order for the full months rent to be paid. As I was of the understanding that they would reimburse the difference when I got back my deposit. However I have been in contact with the Landlord and Cottons in particular Jason Coombes on several occassions and neither are willing to accept responsibility.
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By : Jason Coombes
12 Jun 2019Natalie, thank you for your review, we take all comments and reviews seriously, however, I feel I need to clarify some inaccuraces in your review, firstly, you have been advised from the outset that that the amount had been paid forward to the landlord, due to dates on which you were leaving, clearly being told that the overpayment is the responsibility of the landlord, you have also beeb advised by me directly that this is the landlords responsibility to pay this back, so I fail to see how you comment is accurate, further more during our conversation today you were clearly advised that this is your former landlords responsibilty to pay back, again clearly pointing out the liability to pay you back, Not Cottons, nor mine, I notice you have also named me directly, despite not asking permission to do so, despite the fact I have been the point of assistance for you during this process & despite not being the Landlord of the property again, I also must add, another inaccurately. Despite this I have once again communicated the urgency of recovering your money directly with a Landlord we no longer represent. May I suggest you comment with the facts the next time you decide to leave a review.
By : Linda
17 Mar 2024I totally agree with the tenant that Cottons are a disgrace and a law unto themselves. They are a money driven company who place profit over people and employ staff like Jason and Brendan who evade responsibility and ignore complaints. They choose whether to ring or respond when it suits. They fail to deal with criticism and are only good as money collectors whilst neglecting the properties they claim to represent. They work in their own self interest and need to be brought to accountability. Cottons need to be investigated and the ombudsman should inspect them as a matter of priority. Shocking company. Avoid.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 75% | £0 | £0 |
| Lettings | 100% | 75% | £550 | £1,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 3 | 5 | 1 | 0 | 1 | 0 | 0 | 4 |
Address
Cottons
361 Hagley Road, Birmingham, West Midlands
B17 8DL
0121 247 2299
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
We have found Cottons to be ...
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5 Star Review
By : 'Chris'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
13 Feb 2026
People found this helpful
We have found Cottons to be a very professional, courteous and efficient company to deal with during the last 4 years of our flat rental. Highly ... Read Full Review
Very poor property management ...
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1 Star Review
By : 'I'
Branch : Birmingham, 361 Hagley Road
Services : 7
Would you recommend ? : No
Postcode : DY8
28 Dec 2025
People found this helpful
Very poor property management company. When it comes to the property maintenance - they regularly opt the easiest route ( them), instead of the most cost effective or best value. Communication is awful. Sending emails and callingleaving messages requesting some contact has not worked a couple ... Read Full Review
Comments on Agent Fees
Extortionate
I had about 4 different ...
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1 Star Review
By : 'Ana'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : No
Postcode : B15
6 Jun 2024
People found this helpful0
I had about 4 different problems that could compromise our health/work and belongings. The big problem was caused by our above neighbour (1month ago), a huge leaking. We had to follow our neighbour to resolve our situation - and he made what he wanted WITHOUT supervision from Cottons. To this ... Read Full Review
Waste of time complaining to ...
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1 Star Review
By : 'Clifton'
Branch : Birmingham, 361 Hagley Road
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : B23
15 Feb 2024
People found this helpful1
Waste of time complaining to them, save your effort and ... Read Full Review
Shocking ...
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1 Star Review
By : 'Debra'
Branch : Birmingham, 361 Hagley Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : WS9
3 Sept 2021
People found this helpful5
Not even worth 1star elderly parents 81 and 84 have had excrement coming out of walls in bathroom for 1 month discusting living conditions my dad has very serious health conditions no help excuse after excuse discusting management company the site manager usless they don’t care thy ... Read Full Review
By : Barbara Newell Sayin
17 Aug 2023I’m a carer for a tenant off cottons hagley road tenant has had right off way blocked to get out off the property by an abuse homeowner who changed the door and locks so he was left in a vulnerable...
Overpayment of ...
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1 Star Review
By : 'Natalie'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B5
12 Jun 2019
People found this helpful5
I had previously been a tenant within a property managed by Cottons for over 5 years, I left the property after being issued with 2 months notice due the landlord requiring his property back. I have never defaulted on my rent payments, and as I was leaving before the end of month thought nothing of ... Read Full Review
By : Jason Coombes
12 Jun 2019Natalie, thank you for your review, we take all comments and reviews seriously, however, I feel I need to clarify some inaccuraces in your review, firstly, you have been advised from the outset that...
Mr and Mrs ...
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1 Star Review
By : 'Mr'
Branch : Birmingham, 361 Hagley Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : B74
4 Feb 2019
People found this helpful4
We have found Cottons go be completely hopeless in getting repairs done to our property. Unprofessional, ignorant people who never get back to ... Read Full Review
Comments on Agent Fees
Bad
Renting ...
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5 Star Review
By : 'Roger'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : B16
19 Nov 2018
People found this helpful0
Had a great experience with the lettings team, I can't speak for the other reviews but I would definitely use them ... Read Full Review
Comments on Agent Fees
Fees are very reasonable!
In my experience after ...
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2 Star Review
By : 'Gemma'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : WV8
10 Jul 2017
People found this helpful7
In my experience after renting with Cottons for over 4 years now, they have no regard for their tenants or the properties they are supposed to maintain. I reported a repair that needed doing to my shower 7 days ago! I phoned them on a Monday morning and chased again on Tuesday, Thursday and ... Read Full Review
By : Jason Coombes
16 Nov 2018Hi Gemma, really sorry to see you feel this way, especially as i felt we had a good rapport and have always offered you support. I always welcome feedback, as it helps us to improve our service,...
I have bought and sold ...
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5 Star Review
By : 'Paul'
Branch : Birmingham, 361 Hagley Road
Services : Sales (As a Buyer)
Sold price : £12100
Would you recommend ? : Yes
Postcode : B13
10 Nov 2015
People found this helpful0
I have bought and sold property at Cottons auctions on many occasions, and I have always found all the staff very helpful and knowledgeable. Andrew has a vast amount of local knowledge and is very professional at all times. Thank you ... Read Full Review
What agent could do to change your mind?
I have found any fees we have paid to be very reasonable
Comments on Agent Fees
I have found any fees we have paid to be very reasonable
After having really bad ...
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5 Star Review
By : 'Carole'
Branch : Birmingham, 361 Hagley Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B15
25 May 2014
People found this helpful0
After having really bad experience with two previous agents, I went with Cottons, I met Mr A Barden who was very upfront from the start and told me straight what I could expect, not like the others who gave me a load of rubbish with great expectations and then tried their hardest to make me take ... Read Full Review
I though the agents were very ...
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4 Star Review
By : 'steve'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B17
28 Oct 2013
People found this helpful0
I though the agents were very good, offered me advise and looked after me when I got into money ... Read Full Review
Very helpful in resolving ...
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4 Star Review
By : 'Rachel'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : B17
16 Apr 2013
People found this helpful1
Very helpful in resolving difficult issue and helped me find another more suitable property. Even negotiated on my behalf with the ... Read Full Review
I have recently moved out of ...
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2 Star Review
By : 'Infuriated'
Branch : Birmingham, 361 Hagley Road
Services : Letting (As a Tenant)
Would you recommend ? : No
29 Sept 2011
People found this helpful1
I have recently moved out of a property which was managed by Cottons and I am so glad that I have left them. They treat their tenants with thinly veiled contempt and any attempt to get information, repairs or refunds from them is like getting blood from a stone. I have given them two stars ... Read Full Review
What agent could do to change your mind?
They could have been generally more pleasant, helpful, had better manners (like not putting the phone down on tenants) and known how to run a lettings agency.
By : bob
13 Jul 2013Interesting, I'm sure this Tenant was an absoloute angel, we often work alongside this firm and have no problems with...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
