Avoid at all costs! Charged a fortune in service charges, never once responded to challenges on costs, nor did they actual visit the property inspections. They were supposed to provide meter readings and they couldn't even do that, when we called the supplier they said they hadn't received a meter ... Read Full Review

HML HML is the worst management company in the UK based on my experiences. I think this company is only setup to extract money unfairly from the customers. My recent experience again stand out as worst of all times. They have not sent me invoices / reminder emails or at one time noticed their... Read Full Review

Finally, after 22 years we have dismissed HML from our 239 unit site in Sunbury on Thames. We initially did RTM on the majority of the blocks and then exercised a covenant in our lease and voted them out of the whole estate with a simple majority. To say that we are relieved is an... Read Full Review

Possibly one of the worst companies we have ever dealt with. 6 years on from moving into our new home, we’re still stuck with HML without being able to get rid of them because the developer is still controlling the management company (apparently the council haven’t got round to... Read Full Review

shocking company to deal with, complete lack of communication, they just ignore and fail to reply to emails, you can't get any issues repaired on properties, but quick when demanding the service... Read Full Review

Awful, not sure what we pay them for. They promise to do work and 4 years later they just ignore emails or keep saying a contractor will be out. All lies, continuing to take our money each year. The turnaround for management has been unsurprising high too. No one to even complain to!! They kept... Read Full Review

Would say 0 stars but it won't let me! Avoid at all costs they have no clue how to run a management Co. Customer service is shocking especially in Kent area michelle and Sarah. Not full filling their contract and just fob you off all the time. Apparently 5ft stinging nettles are wild meadow... Read Full Review

A generous 1 star. Worst customer service in the world. Clueless contractors. This company has one aim, to make as much money as possible, whilst doing absolutely... Read Full Review

If I could give less I would..... I unfortunately moved onto an estate run by this company back in August 2021. To date they still haven't sent me a bill for the management fees as they still haven't put my name on the account.... This normally wouldn't be a massive issue but... Read Full Review

The worst company ever. How ever do they get away with calling themselves a maintenance company. Never use. They never reply and they do not look after their leaseholders or... Read Full Review

Company that has no shame! Would take your money every way they can! Do not fall for the lies and promises of Robert Marsh and Maria Brindley! The most dishonest and disrespectful people we have ever met! The service provided is below zero! All you need is the majority of the Director's votes... Read Full Review

Receive threatening letter demanding you pay some inflated invoice for future maintenance. Can never get through on the phone. A total disregard for customers. A terrible company to deal... Read Full Review

Avoid like the plague (or Covid) and there is no vaccine for it. I can't believe that such a scam can be going on in a developed country like the UK and nothing can be done about it. They are fiddling and making up the numbers with no justifications. The company clearly has no QC... Read Full Review

The worst management company you could ever employ. Constantly trying to spend your money , not remotely competitive with contractors as they only use their own, slow to act when issues arise , talk to you like they are the boss not the employed company, lazy managers who are reactive to everything ... Read Full Review

I can only echo other reviewers before me. They provide zero service for sky high service charges, leaving the buildings they manage neglected and delipidated. AVOID THEM if you want your property to be nice and well managed! I am a director at five other estates and have been dealing with... Read Full Review

If I could give 0 star rating I would. I moved into this property 6months ago. And reported a fault with the entry door which don't work. Noone attends, no fixes it, noone calls. Everytime I call I'm told the property manager Caroline will call me back and she never does. Endless phone... Read Full Review

Utterly vile management company. Exist only to extort and bully homeowners into overpaying for services not rendered. Only positive comment I can make is that my block in Putney has just successfully completed a Right to Manage process and we will no longer have to deal with these total scum... Read Full Review

HML have given by far the WORST service I have ever come across. They took over the 'management' of our flat block last October, and sine then we have had contact with them twice. We have yet to hear anything regarding our service charge and the overall maintenance of our block is... Read Full Review

Leah Weeks and her team in Richmond have been incredibly efficient and helpful in my dealings with them. I have found them to be quick to respond and pleasant to communicate with. I have lived in my block for 31 years and know only too well what it's like to struggle under bad management,... Read Full Review

I've found that they've always been good to us. Yes things happen sometimes but they have always helped when I've gotten in touch, and I can't fault... Read Full Review