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JM Estates Ltd - Encore
1/5, 69 Reviews
0% Recommended
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"Please, please, please,..."
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1 Star Review
Ross
By : 'Another'
Services : Property Management(They manage our building)
Would you recommend ? : No
28 Sept 2012
People found this helpful6
Please, please, please, please never ever use this company !! Unfortunately they managed our block of flats for three years and left us with a hole in the ceiling of our lounge for 10 months of this time. It took two years to resolve (through the insurance, as John Mortimer were incapable of providing anything remotely like customer service) the issues, from the point we first made them aware of a damp problem in the flat. They used any number of excuses to tell us there was no damp issues, and even when the ceiling finally cracked and we had rain water dripping down on to our TV and wires, they still didn't seem to think there was a problem. I have approx 200 emails saved, as it was impossible to ever contact any member of staff, they wouldn't take your call, they failed to respond, and could go weeks and months without ever coming back to you on any queries. Apart from having a gaping hole in the ceiling in the lounge, we also had brickwork that kept cracking off, leaving falling debris and further damp issues - again JM sent a selection of inadequate and quite frankly inept companies to try and fix. The area manager, Ross Kemp (honestly !) had to be seen to be believed. He resolved no issues with the flat in the whole time we lived there, never returned our calls and then claimed he had no reason to apologise for any of the issues, including the hole in the ceiling and the water running down the walls ! During our endless attempts to contact members of their team, we had the misfortune to deal with a selection of their staff who can only be described as rude, ignorant and having a complete lack of knowledge of anything remotely related to customer service. After endless complaints and chasing we finally had to register our dissatisfaction with John Mortimer himself, only to finally get a response to our letter over a month later, because he 'had been suffering from a cold'. Without doubt the worst company I have ever had the misfortune of dealing with - even when we finally moved out there were outstanding issues with the structure of the building which JM had inspected over 8 weeks previously, but had still not taken any further action. PLEASE AVOID AT ALL COSTS !
What agent could do to change your mind?
Where do I start ? If they\'d done anything it would have been a start.....
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By : New owners
5 Nov 2012Wish we knew before we brought the flat off you
By : agent
9 Nov 2012This particular block is built on a very exposed hill with terraced balconies. The problem here is that the leak was under the floor tiles of the balcony and part of the demised property of this persons neighbour, who did not want to take responsibility for the leak and the costs. The manager at the time visited the site on many occasions with surveyor and contractors to obtain the best solution at the best price to assist the flat owner who was not prepared to accept liability. Ross and his assistant manager were very diligent in the work and response which can be proved by the audit trail of emails and follow. The details are a fantasy born out of frustration with the neighbour. The leak was repaired in 2006. We followed this up by the sealing of an entire side of the building on the weather. Since then some 6 years later the same balcony has now sprung another leak, which we have obtained quotes for although the owners of the flats are unwilling to pay. There is a great lack of willingness to accept liability for the maintenance of the building despite all our guidance. Frankly the false description is so false and libellous that we shall have to seek legal redress of this,
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Yehoshua Sollis-Smith
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 8 | 7 | 10 | 1 | 0 | 0 | 0 | 16 | 24 |
Address
JM Estates Ltd - Encore
Unit 5, Lakeside Business Park, Swan Lane, Sandhurst, Berkshire
GU47 9DN
01344 823650
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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RAT ...
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1 Star Review
By : 'Yehoshua'
Branch : Berkshire, Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : RG1
9 Feb 2022
People found this helpful1
Absolutely terrible service from this management company! Due to there incompetence in regulating an Airbnb that is in our block at 15 Brunswik Hill there is now a rat problem! After multiple attempts to contact them to explain the issue and having no luck we where forced to contact Airbnb ... Read Full Review
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Avoid ...
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1 Star Review
By : 'Tired'
Branch : Berkshire, Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SL2
30 Oct 2021
People found this helpful1
If you are considering bying a leasehold property that is managed by them, or hiring them to manage your estate, do not do it!! In our block everything is broken. The entrance door cannot be locked, sockets and windows are hanging from the wall, flytipping and rubbish is not removed for half a ... Read Full Review
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AVOID WHENEVER ...
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1 Star Review
By : 'F'
Branch : Berkshire, Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : GU51
12 Aug 2021
People found this helpful0
AVOID WHENEVER POSSIBLE. We have had so many issues for such a long period of time and they only do the minimum always blaming contractors. Overgrown trees touching properties, uncut grass for months, overgrown bushes... they do nothing apart from charging ££. They are very good at ... Read Full Review
Comments (1)Was this helpful?:
By : Encore
19 Aug 2021We are sorry you have not had the best experience. Obviously not knowing your property we can't comment on the specifics but I would urge you to contact us with your property details so we can look...
Terrible Terrible ...
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1 Star Review
By : 'FS'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SL4
17 Jun 2020
People found this helpful0
Terrible Terrible Terrible! They manage bears rails park in windsor and charge £25,000 just for garden maintenance. All they do is cut the grass. Highly ... Read Full Review
Comments (1)Was this helpful?:
By : Martin Kavanagh
17 Aug 2020Perhaps we can help, we are an independent managing Agent based in Berkshire, we are just updating our website but it should be up by Wednesday this week. Happy to have a no commitment by either...
Beware: Today this company is ...
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1 Star Review
By : 'AGENT'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : No
Postcode : RG1
27 Jan 2020
People found this helpful2
Beware: Today this company is renamed JM Estates / Encore (based in Cambridge). In 3 words: Bl**dy expensive, useless and incompetent Unable to properly apportion service charges, with 3 units paying 0 service charge until in 2010, until I went to the LVT. The major works were a disaster, with ... Read Full Review
Comments on Agent Fees
Site Managing Agents fees mixes 2 different leases. This means you are paying for some elses property. So far I have had to pay out for 23 years for 3 units, new steel steps etc
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Their action is legal action ...
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1 Star Review
By : 'Potholes'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SL4
30 Jan 2019
People found this helpful1
They supposedly manage Imperial Park in Windsor. For months I have been emailing them about potholes in one of the shared gravel driveways. I believe some stones (not gravel) were thrown in however these have soon dispersed so the problem remains. I have told that I will not pay a management fee ... Read Full Review
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Appalling ...
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1 Star Review
By : 'David'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (Property Management)
Rent PCM : £900
Would you recommend ? : No
Postcode : RG41
20 Aug 2018
People found this helpful5
I have over 35 years experience of commercial organisations and without doubt John Mortimer is the worst for service I have ever dealt with. Their office staff are arrogant, slow to respond and their promised timescales for work to be carried out are not met. I also consider their charges to be ... Read Full Review
Comments on Agent Fees
Excessive
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Bad,incompetent, ...
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1 Star Review
By : 'The'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SL6
7 Feb 2018
People found this helpful6
Bad,incompetent, unprofessional, illegal charges to our accounts. Broken promises, no understanding of contract law; and I was dealing with their MD, Simon! Issued Court proceedings against them and awaiting a Court ... Read Full Review
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Stay well clear off this ...
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1 Star Review
By : 'Alex'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Sold price : £207500
Would you recommend ? : No
Postcode : RG6
1 Oct 2017
People found this helpful3
Stay well clear off this company if you can even call it a company more like a bunch off cowboys.They will insist on there own in house companies to do the work and they will be 2-3 times more expensive than all other companies they will also charge you to look over the works being done.We had a ... Read Full Review
Comments on Agent Fees
Disgusting
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Terrible service. Now part of ...
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1 Star Review
By : 'Sufferer1'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : RG7
13 Feb 2017
People found this helpful14
Terrible service. Now part of Encore and service is even worse. Since takeover. Then to make matters worse they applied rip off fees for services we were already paying ... Read Full Review
Comments on Agent Fees
Since taken over by encore they have applied rip off fees for services we are already contracted for and paying for.
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Appalling service, I have ...
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1 Star Review
By : 'Sooty'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SL4
9 Jan 2017
People found this helpful11
Appalling service, I have been constantly on the phone to them and nothing is done. They put the fees up and the service has gone downhill. High staff turnover and when you call to speak to the block mananger 90% of the time that are on holiday or off sick..... and don't return your ... Read Full Review
Comments on Agent Fees
High percentage increase for a lesser service
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Appalling service from these ...
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1 Star Review
By : 'Steve'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SL4
9 Dec 2016
People found this helpful9
Appalling service from these people - do not work with them! You have been warned!!. Poor communication, incompetence at every level and total disregard for any kind of customer service. They will make your life a ... Read Full Review
Comments on Agent Fees
Fees increased recently and service level dropped even further. This pretty much sums them up.
Comments (0)Was this helpful?:
Steer well clear! We gave ...
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1 Star Review
By : 'Karen'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : SW11
26 Apr 2016
People found this helpful4
Steer well clear! We gave them so many chances to clean up their act but despite promises they didn't do anything they said they would, they didn't pay bills so services were cut, they are highly disorganised and incompetent! Not ... Read Full Review
What agent could do to change your mind?
Fees are cheap - but you get what you pay for!
Comments on Agent Fees
Fees are cheap - but you get what you pay for!
Comments (0)Was this helpful?:
I would give 0 stars if ...
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1 Star Review
By : 'Sef'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our estate)
Would you recommend ? : No
Postcode : KT15
6 Jan 2016
People found this helpful8
I would give 0 stars if possible. I genuinely don't know what this company offers the people who, like myself, are somehow bound to pay their (increasing) monthly management fee despite owning the property freehold, yet there is absolutely nothing they do for me. When I did try to get in touch to ... Read Full Review
What agent could do to change your mind?
Woeful. Daylight extortion.
Comments on Agent Fees
Woeful. Daylight extortion.
Comments (2)Was this helpful?:
By : John Mortimer Property Management
3 Feb 2016Thank you for bringing these matters to our attention. Our role at any freehold development is limited to the management of the communal areas on behalf of the RMC. If you would like to contact your...
I strongly advise to not ...
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1 Star Review
By : 'Simon'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SL
2 Nov 2015
People found this helpful8
I strongly advise to not enlist John Mortimer to manage your property. The service is appalling and communication in particular is shocking. They do not reply to emails or deal with matters in a reasonable or fair manner. I have had water leaks for over 6 years which have still not been dealt ... Read Full Review
Comments (1)Was this helpful?:
By : emma
5 Jan 2016Hi Simon, we are having trouble too - they are very rude, taking a lot of money and not spending enough on the services they claim to provide. Who would you recommend instead?...
On our estate, Friars Mead in ...
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1 Star Review
By : 'friarsmead'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our estate)
Sold price : £165000
Would you recommend ? : No
Postcode : KT15
22 Oct 2014
People found this helpful9
On our estate, Friars Mead in Addlestone there are several home owners at our wits end with John Mortimer. They charge us for gardening services that they do not deliver, in fact they actually cost us more in garden maintenance because several of us have had to go and buy gardening tools to clear ... Read Full Review
What agent could do to change your mind?
1. respond to emails, phone calls and complaints. 2. deliver services paid for to an acceptable standard and in a timely manner. Basically do what they are paid to do.
Comments on Agent Fees
I have no problem paying these fees if they do the work they are paid to do.
Comments (2)Was this helpful?:
By : John
15 Jan 2015This is a real bogus complaint with no foundation in fact. There was a storm and a small amount of leaves pilled up outside the wooden gate to the house. Our Area Manager went around and took a photo ...
There was a gas leak in the ...
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1 Star Review
By : 'Josh'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Rent PCM : £1350
Would you recommend ? : No
Postcode : SW12
7 Oct 2014
People found this helpful1
There was a gas leak in the morning, I informed the contact before I left for work. I was then disturbed at work when the engineer wanted to let him in (after I had explained I would be at work). When I got home from work the alarm was still ringing and the house still stunk of gas. I rang them ... Read Full Review
What agent could do to change your mind?
They could have actually offered me solutions rather than curtly refusing everything I requested
Comments (1)Was this helpful?:
By : John
15 Jan 2015Once again no address, however we have been able to trace this issue and it was a gas hob left on in a flat. While the writer may complain about the inconvenience of being asked to give access to the ...
Thank you so much for your ...
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5 Star Review
By : 'Selina'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : RG30
19 Sept 2014
People found this helpful0
Thank you so much for your assistance in arranging the approval (from the directors) and the installation of the chair lift. I have indeed commented to several people on your customer service and speed of dealing with this sensitive issue. Thank you especially to Paul Lorenzo, your manager, for ... Read Full Review
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I am writing to tell you how ...
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5 Star Review
By : 'Jeremy'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our estate)
Would you recommend ? : Yes
Postcode : SO52
17 Sept 2014
People found this helpful1
I am writing to tell you how very impressed I am with your property management company. Since your company took over our finances and the running of our estate I have been able to relax and enjoy seeing our environment improving. All complaints from residents have stopped and everyone seems to be ... Read Full Review
Comments (0)Was this helpful?:
Earlier this week the ...
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5 Star Review
By : 'PETE'
Branch : Sandhurst ,Unit 5, Lakeside Business Park, Swan Lane
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : GU15
31 Jul 2014
People found this helpful1
Earlier this week the contractors attended the badger run, and this morning we had a sign erected at the turn around. It was very well sited and has already made a difference to the traffic problems we had by prohibiting the parking in this area. I have also to thank the staff for all their ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
