JM Estates Ltd - Encore

Absolutely terrible service from this management company! Due to there incompetence in regulating an Airbnb that is in our block at 15 Brunswik Hill there is now a rat problem! After multiple attempts to contact them to explain the issue and having no luck we where forced to contact Airbnb ... Read Full Review

If you are considering bying a leasehold property that is managed by them, or hiring them to manage your estate, do not do it!! In our block everything is broken. The entrance door cannot be locked, sockets and windows are hanging from the wall, flytipping and rubbish is not removed for half a ... Read Full Review

AVOID WHENEVER POSSIBLE. We have had so many issues for such a long period of time and they only do the minimum always blaming contractors. Overgrown trees touching properties, uncut grass for months, overgrown bushes... they do nothing apart from charging ££. They are very good at ... Read Full Review

Terrible Terrible Terrible! They manage bears rails park in windsor and charge £25,000 just for garden maintenance. All they do is cut the grass. Highly ... Read Full Review

Beware: Today this company is renamed JM Estates / Encore (based in Cambridge). In 3 words: Bl**dy expensive, useless and incompetent Unable to properly apportion service charges, with 3 units paying 0 service charge until in 2010, until I went to the LVT. The major works were a disaster, with ... Read Full Review

They supposedly manage Imperial Park in Windsor. For months I have been emailing them about potholes in one of the shared gravel driveways. I believe some stones (not gravel) were thrown in however these have soon dispersed so the problem remains. I have told that I will not pay a management fee ... Read Full Review

I have over 35 years experience of commercial organisations and without doubt John Mortimer is the worst for service I have ever dealt with. Their office staff are arrogant, slow to respond and their promised timescales for work to be carried out are not met. I also consider their charges to be ... Read Full Review

Bad,incompetent, unprofessional, illegal charges to our accounts. Broken promises, no understanding of contract law; and I was dealing with their MD, Simon! Issued Court proceedings against them and awaiting a Court ... Read Full Review

Stay well clear off this company if you can even call it a company more like a bunch off cowboys.They will insist on there own in house companies to do the work and they will be 2-3 times more expensive than all other companies they will also charge you to look over the works being done.We had a ... Read Full Review

Terrible service. Now part of Encore and service is even worse. Since takeover. Then to make matters worse they applied rip off fees for services we were already paying ... Read Full Review

Appalling service, I have been constantly on the phone to them and nothing is done. They put the fees up and the service has gone downhill. High staff turnover and when you call to speak to the block mananger 90% of the time that are on holiday or off sick..... and don't return your ... Read Full Review

Appalling service from these people - do not work with them! You have been warned!!. Poor communication, incompetence at every level and total disregard for any kind of customer service. They will make your life a ... Read Full Review

Steer well clear! We gave them so many chances to clean up their act but despite promises they didn't do anything they said they would, they didn't pay bills so services were cut, they are highly disorganised and incompetent! Not ... Read Full Review

I would give 0 stars if possible. I genuinely don't know what this company offers the people who, like myself, are somehow bound to pay their (increasing) monthly management fee despite owning the property freehold, yet there is absolutely nothing they do for me. When I did try to get in touch to ... Read Full Review

I strongly advise to not enlist John Mortimer to manage your property. The service is appalling and communication in particular is shocking. They do not reply to emails or deal with matters in a reasonable or fair manner. I have had water leaks for over 6 years which have still not been dealt ... Read Full Review

On our estate, Friars Mead in Addlestone there are several home owners at our wits end with John Mortimer. They charge us for gardening services that they do not deliver, in fact they actually cost us more in garden maintenance because several of us have had to go and buy gardening tools to clear ... Read Full Review

There was a gas leak in the morning, I informed the contact before I left for work. I was then disturbed at work when the engineer wanted to let him in (after I had explained I would be at work). When I got home from work the alarm was still ringing and the house still stunk of gas. I rang them ... Read Full Review

Thank you so much for your assistance in arranging the approval (from the directors) and the installation of the chair lift. I have indeed commented to several people on your customer service and speed of dealing with this sensitive issue. Thank you especially to Paul Lorenzo, your manager, for ... Read Full Review

I am writing to tell you how very impressed I am with your property management company. Since your company took over our finances and the running of our estate I have been able to relax and enjoy seeing our environment improving. All complaints from residents have stopped and everyone seems to be ... Read Full Review

Earlier this week the contractors attended the badger run, and this morning we had a sign erected at the turn around. It was very well sited and has already made a difference to the traffic problems we had by prohibiting the parking in this area. I have also to thank the staff for all their ... Read Full Review