The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 613 Reviews
97% Recommended
97% sales valuation accuracy
98% letting valuation accuracy
98% sales fee satisfaction
99% letting fee satisfaction

Simon

Chris
By : 'McKeown\/Holland'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : CV6
The service we received from UP Estate Agents was good and bad. Whilst Elliott was our first point of contact for the valuation, he was friendly, pleasant and personable to deal with. Hence we opted for UP. Our encounter however with Simon was somewhat unpleasant. Simon was highly critical of the property, rude and arrogant, to the point of being in your face, on his initial visit. At this point, we then should have opted for another Estate Agent. Particular reference to an issue Simon had, which we both had to listen to on loud speak as to why our solicitor had closed for Christmas at 11 am!! Ridiculous.... it was Christmas after all! Our Solicitor concurred. Furthermore having gone for Option 2, and paid an upfront deposit of £110.00, UP overcharged and sent an invoice for £1,200 to our Solicitor, an overpayment of £250.00, which our Solicitor had to deal with on our behalf. We therefore do not recommend UP based on our own experience. Also advised by Emily that our first time buyers were good to go, not so! Our thanks however to Sophie Hook and Chris Maughan who were both most professional and helpful throughout. It was a stressful enough experience selling two houses, without the rudeness of Simon.
Bad as they overcharged us!
By : Chris Maughan
10 Apr 2019Thank you for taking the time to post the review, I know we have spoken about this since you posted the above but wanted to confirm here that you were not overcharged. The solicitors overpaid us and we returned the additional £250 to correct their error. We correctly invoiced the right amount that they should have paid to us but they made a mistake in paying us too much. As soon as we realised that they had sent us more than we had requested from our invoice we did return this to them so that they could return this to you.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97.00% | 98% | £26,000 | £2,520,000 |
| Lettings | 98% | 99% | £525 | £3,500 |
Up Estates
6 Orchard Court, Binley Business Park, Coventry, Warwickshire
CV3 2TQ
02477710780


By : 'Dimi'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV8
Jade and Emily from Up Estates have done an excellent job to help me find the right buyer and sell my house smoothly at an agreed price. Totally recommend them. They’re always there when needed and happy to... Read Full Review
By : 'Kevin'
Services : 17
Would you recommend ? : Yes
Postcode : CV7
Having never been a landlord before I decided to use Up Estates to manage the whole process and also the ongoing management and I have got to say they have done a magnificent job from start to finish, the whole process has gone really... Read Full Review

By : 'Pete'
Services : Sales( As a Vendor )
Would you recommend ? : No
Emily was extremely helpful and always on hand with any... Read Full Review
By : 'Suzana'
Services : 4
Would you recommend ? : Yes
Postcode : CV6
A have a very good experience with Team Jade Nale and Emily they help me during all the process to buy a... Read Full Review
By : 'Suzana'
Services : 4
Would you recommend ? : Yes
Postcode : CV6
A have a very good experience with Team Jade Nale and Emily they help me during all the process to buy a... Read Full Review
By : 'Farhana'
Services : 3
Would you recommend ? : Yes
Postcode : CV2
Our experience with Up Estates has been top tier! Every single person we spokedealt with has been absolutely amazing especially Jade Neale. From the get go Jade has been so helpful and very pro active in getting viewings booked our property and to finally selling. Nothing was too much Jade. A ... Read Full Review
By : 'Mr'
Services : 3
Would you recommend ? : Yes
Postcode : CV6
The service provided was outstanding from start to finish. The team was knowledgeable, professional, and went above and beyond to ensure my satisfaction. Jade was very helpful and answered all queries and requests... Read Full Review
By : 'Kelly'
Services : 4
Would you recommend ? : Yes
Postcode : CV2
“Great experience with Jade from up estates had excellent communication throughout the whole process. Really friendly, approachable, and understanding. Made everything much easier and stressfree. Highly... Read Full Review
By : 'Kelly'
Services : 4
Would you recommend ? : Yes
Postcode : CV2
“Great experience with Jade from up estates had excellent communication throughout the whole process. Really friendly, approachable, and understanding. Made everything much easier and stressfree. Highly... Read Full Review
By : 'John'
Services : 3
Sold price : £370000
Would you recommend ? : Yes
Postcode : CV3
Excellent service from Up Estates. We decided to use them as they were selling a property we were interested in, and went with them to sell our own house. The service from Jade and Aliya in particular has been excellent. Calls were returned quickly, we were kept informed and they were generally... Read Full Review
Good value for money

By : 'Ahmed'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CV6
We have had a very positive experience with Up Estates and truly appreciate their cooperation and support throughout our tenancy. The team has been consistently professional, responsive, and easy to work with, which has made the entire process smooth and stressfree. In particular, we would like to ... Read Full Review

By : 'ERNEST'
Services : Letting( As a Tenant )
Sold price : £1300
Would you recommend ? : Yes
Postcode : CV6
It was actually quite a difficult and stressful one trying to get a property that i really like and would be happy to live in. i have made a few of application and enquirers with some other letting agency but all to no avail until i stumbled on a certain property that was advertised by Up Estate on ... Read Full Review
By : 'Ali'
Services : 1
Would you recommend ? : Yes
Postcode : CV3
We have had the pleasure of working with Keeley, Elena and Chloe on the lettings team on finding and managing our tenants our properties . They to be friendly, professional and, always responsive and available to answer any questions or needs we have had. Overall it is a pleasure working with... Read Full Review


By : 'Ali'
Services : Letting( As a Owner )
Would you recommend ? : No
We have had the pleasure of working with the lettings team a number of years. Chloe and Elena have been a joy to work with, very friendly, professional and diligent. We would highly recommend utilising their... Read Full Review


By : 'Arun'
Services : Sales( As a Buyer )
Would you recommend ? : No
I recently purchased a home through Up Estates and had a fantastic experience from start to finish. The team was incredibly responsive, professional, and genuinely supportive throughout the process. Special thanks to Emily, who guided me through the more complex parts of the transaction with... Read Full Review


By : 'Jonathan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CV11
I recently bought my home through Up Estates and had a fantastic experience from start to finish. The whole team was professional, friendly, and always willing to go the extra mile to help. Communication was excellent throughout the process — they kept me updated at every stage and were quick to... Read Full Review
By : 'Adela'
Services : 2
Would you recommend ? : Yes
Postcode : CV6
Chloe Mangham at Up Estates was amazing! She was so friendly, helpful, and made the whole renting process quick and stressfree. We really appreciated her support – highly recommend Up Estates... Read Full Review
By : 'Ajesh'
Services : 4
Sold price : £235000
Would you recommend ? : Yes
Postcode : CV2
Very flexible handling of issues and instant response phone enquiries. Overall I got a good... Read Full Review

By : 'Ali'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CV6
I had a very good experience with up Estate They’ve been dealing with selling my house professionally and accurately Jade is very helpful, honest and always available to talk to as well as calling or emailing to discuss the outcome Thank you so much the hard... Read Full Review
By : 'Up'
Services : 3
Sold price : £132000
Would you recommend ? : Yes
Postcode : CV6
Excellent professional service from start to finish. Great team to deal... Read Full Review
Fair.
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Last updated at 12/15/2021, 6:18:33 AM by allAgents