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The UK's Largest Customer Review Website for the Property Industry

2.9/5, 11 Reviews
45% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
80% sales fee satisfaction
80% letting fee satisfaction
By : 'G'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Had seen the property is question previously on with the Camberley branch, but it was sadly out of our price range. It was reduced in price and we called a matter of hours after this adjustment in price went live on their website. My partner and I were informed that we were the first to show interest since the price had been reduced and as such would be given priority in viewing etc. We were offered an appointment at 5pm the following day and told that this was the absolute earliest possible and that we were the first to view since the price reduction and that the next viewing would not be for another hour so we had time to consider the property and place a holding fee if we wanted it. We arrived slightly early and got out of the car to have a look around the general area. Shortly after 5pm we were, without any introductions, told by an agent to wait in the car as they had to show another interested party around first. When they came out we were then told we had to wait again as another interested party was due to view. Eventually we were allowed in to see the property, only to find the house almost full of people. It appeared that it was more like an open house than us being given priority. We knew at first sight that we would like the property so called to pay the holding deposit over the phone and were informed they had actually received it several hours before our viewing appointment. No apologies were offered, even after we explained we had taken time off work to attend this viewing. We were lied to about everything by several members of staff and offered no appologies when the agents dealing with us and the property were caught out. We have since let a property with another agent in Camberley, who have been extremely helpful and curteous. We would not recommend this agent to anyone.
Not lying about everything would have helped, if you make a promise it is only polite to at least try and keep it.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 80% | £0 | £0 |
| Lettings | 0% | 80% | £725 | £1,050 |
Belvoir
147 London Road, Camberley, Surrey
GU15 3JY
01276 24061
By : 'Ian'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : GU16
Really unpleasant experience with Belvoir Camberley this week. Contacted them to enquire about a property to let and found the staff member I spoke to extremely rude and uninterested. Having now read previous reviews it looks like a lot could be learnt about effective customer service. It's... Read Full Review
By : Raewyn Greer
3 Nov 2017Dear Mr Welbeck, i would like to apologize if any of the staff were rude to you, I have recently taken over this branch and i am very aware of previous reviews. i am sorry that you have had a bad ...


By : 'bigbaddomy'
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : GU12
My partner has been dealing with Teresa reference a couple of issues with a neighbours property which is fully managed by Belvoir on the landlords behalf. One of the issues was reported in November which has caused damp in our garage and there has been no progress or responses received despite... Read Full Review
By : 'Tenant93052'
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : No
Postcode : GU47
Awful service from a frankly rude set of staff. Firstly, when we moved in the toilet seat that was fitted was too small and therefore hanging into the middle of the toilet, when the landlords friend came round to check the property, she even asked why the toilet seat was too small for the toilet.... Read Full Review
By : 'Jamie'
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : GU51
My wife and I had almost given up on finding a suitable property in the area. We had heard from other agents that the market was extremely fast moving and every time we booked a viewing they were being cancelled prior to the appointment because they had already been let, despite being told we were... Read Full Review

By : 'Peter'
Services : Letting (As a Owner)
Rent PCM : £895
Would you recommend ? : Yes
Postcode : GU47
I am a buy to let property investor and I have just completed on my 9th house. Belvoir were very helpful but more importantly had the knowledge needed with regards to rental yields and a realistic valuation that was not over priced just to win my business. Gareth reassured me with his in depth... Read Full Review


By : 'Brian'
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : GU15
I have just moved into a property and Belvoir Camberley were exceptional with the move in and paperwork process. I have used other agents locally for many years and some are better than others however I have always found the process painful and tedious. belvoir made this easy and straightforward.... Read Full Review
By : 'Bremner'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : GU12
The video inventory is terrible and is not used during the check out process. There is no written record of items in the property and their inventory would not stand up in a dispute. The staff are not helpful and they do not record any meter readings at the end of a tenancy, leaving it up to the ... Read Full Review
By : Craig Walker
19 Jun 2014I very much value feedback from our customers and I personally like to address reviews so that we as an agency can learn from feedback both positive and negative. I am sorry to hear that you felt...
By : 'Jeanukf'
Services : Letting (As a Owner)
Would you recommend ? : Yes
For the second time the team at Belvoir, Camberley have found me new tenants within 7 days of the property becoming vacant. I am impressed with the communication methods and skills of the team. There is always a fast response, to phone or e-mail. The staff are very professional, knowledgeable,... Read Full Review
By : 'G'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Had seen the property is question previously on with the Camberley branch, but it was sadly out of our price range. It was reduced in price and we called a matter of hours after this adjustment in price went live on their website. My partner and I were informed that we were the first to show... Read Full Review
Not lying about everything would have helped, if you make a promise it is only polite to at least try and keep it.
By : 'Reg'
Services : Letting (As a Owner)
Would you recommend ? : Yes
I found the staff to be very helpful and nothing was too much trouble. Ultimately though they rented out my house for me for a good price and to a good tenant. Could not fault... Read Full Review
By : 'Anon'
Services : Letting (As a Owner)
Would you recommend ? : No
Belviour in Camberley - appalling. The ladies are much easier to deal with than the men. They were prompt, polite & very helpful. The office manager is rude, unhelpful & not customer focussed. My issues were dealt with as if I was an inconvenience. His attitude to my issues raised were dismissed... Read Full Review
By : Belvoir Camberley
22 Mar 2011As a professional lettings agency belonging to the voluntary Property Ombudsman and a member of NALS (National approved lettings scheme) we endeavour to treat every customer with the utmost respect...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
In the event of a complaint, please contact the office manager in the first instance amy.meades@belvoir.co.uk. If Amy is unable to help, please contact shannon.feighery@belvoir.co.uk
Last updated at 3/20/2023, 5:41:21 AM by allAgents