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Alexanders Estate Agents
2.3/5, 16 Reviews
31% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
33% sales fee satisfaction
33% letting fee satisfaction
Alexanders opened its doors in 1991, has steadily grown and is now firmly established as one of the top agents in Wales. We’ve won awards and everything! We offer a comprehensive service, unrivalled in the local area. Partners and senior staff play an active role in the everyday running of the business, putting
their experience and relationships to good use. In what can be a time of stress for most people, it helps to have some continuity and as a small independently owned company, you can find that with us.
We’ve still thriving, thanks to a pro-active, sensitive approach and continue to maintain high standards, all the while sticking to simple ethics and values, sometimes forgotten in today’s world.
"Supportive..."
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5 Star Review
By : 'Martin'
Services : Letting(I am a Tenant)
Would you recommend ? : Yes
Postcode : SY23
4 Jan 2019
People found this helpful0
Just writing to say how appreciative of the support alexanders have given my family and i, have sorted out problems keenly and have been very approachable. Thank you
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 33% | £145,000 | £145,000 |
| Lettings | 0% | 33% | £320 | £2,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 2 | 9 | 2 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- SY23
- SY24
- SY25
Address
Alexanders Estate Agents
Cambrian Chambers, Terrace Road, Aberystwyth, Dyfed
SY23 1NT
01970 636000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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We were shown a property by ...
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1 Star Review
By : 'Potential'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (Property Management)
Rent PCM : £2500
Would you recommend ? : No
Postcode : W7
4 Aug 2021
People found this helpful1
We were shown a property by Mark who didn’t sound very professional over the phone. When we saw it we wanted to take it. Tried to contact him but no reply! Just rude! And this kind of people think they’re doing you a favour when showing you the place. Also when tried to ... Read Full Review
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We were shown a property by ...
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1 Star Review
By : 'Potential'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Rent PCM : £2500
Would you recommend ? : No
Postcode : W7
4 Aug 2021
People found this helpful2
We were shown a property by Mark who didn’t sound very professional over the phone. When we saw it we wanted to take it. Tried to contact him but no reply! Just rude! And this kind of people think they’re doing you a favour when showing you the place. Also when tried to ... Read Full Review
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Greedy and ...
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1 Star Review
By : 'David'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Rent PCM : £1900
Would you recommend ? : No
Postcode : NW6
16 Aug 2020
People found this helpful2
During my tenancy, they attempted to impose massive greedy rent raises every year ( and it wasn't in response to market prices). Exploitative and greedy, I certainly won't be using them again. They have been the worst agency I have ever had dealings ... Read Full Review
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Quick sale and excellent ...
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5 Star Review
By : 'Kara'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Sales (As a Vendor)
Sold price : £145000
Would you recommend ? : Yes
Postcode : SY23
19 Dec 2019
People found this helpful1
We put out house for sale with Alexanders in August 2019. It was only on the market for two weeks before a purchaser was found. Excellent service from all staff particularly Rachel who negotiated the sale for us. We were kept informed of all viewings and given feedback after each one. Would ... Read Full Review
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Excellent service, you get ...
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4 Star Review
By : 'Maggie'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SY23
6 Mar 2019
People found this helpful0
We were delighted with the service we received from Alexanders, although they are not the cheapest. Rachel, Rhian, Duncan and Layla explained the process thoroughly, did an excellent job of marketing our property...photos were amazing...and addressed all our queries promptly and courteously with a ... Read Full Review
Comments on Agent Fees
Expensive but worth every penny.
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Useless Rude condescending ...
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1 Star Review
By : 'Frustrated'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : SY23
6 Mar 2019
People found this helpful3
Shocking rude behavior towards someone who was vulnerable, the attitude towards their client was disgraceful. Should of read the reviews before signing any contracts. Took weeks to get my daughters window fixed from being jammed 2 inches wide in the freeezing weather. Ended up hospitalized then ... Read Full Review
Comments on Agent Fees
These large student houses combined rent would pay for a luxury penthouse in Cardiff, incredibly they are still treated in a disgraceful manner.
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thieves ...
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1 Star Review
By : 'anthony'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : CF56
11 Feb 2019
People found this helpful2
these sub human filth will steal your money, use a reputable agent or use them and become another victim. they have shut there shop in cardiff done a runner to this branch and think they can get away with there ... Read Full Review
Comments on Agent Fees
no good only bad
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Supportive ...
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5 Star Review
By : 'Martin'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SY23
4 Jan 2019
People found this helpful0
Just writing to say how appreciative of the support alexanders have given my family and i, have sorted out problems keenly and have been very approachable. Thank ... Read Full Review
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Painful ...
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2 Star Review
By : 'Student'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Rent PCM : £1425
Would you recommend ? : No
Postcode : SY23
9 Sept 2018
People found this helpful5
There is a reason you are told not to use Alexander's when renting in Aberystwyth and everyone single thing you hear is true. Although I appreciate a lot of the problems with a house when renting are down to the landlord, the way Alexander's treat the tenants especially students has ... Read Full Review
Comments on Agent Fees
Bad
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Ruined my final year in ...
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1 Star Review
By : 'Angry'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SY23
3 Aug 2018
People found this helpful10
Alexanders is the worst company I have ever dealt with. I would advise every student in Aberystwyth to avoid them at all costs. There are plenty of good and honest estate agents in town, Alexanders are not one of these!! Everyone at the office were so nice to us before we signed for the house but ... Read Full Review
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Horrible ...
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1 Star Review
By : 'The'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : SY23
8 Jul 2018
People found this helpful3
Run away as fast as you can, if you do need to use them, your camera is your best friend. Document ... Read Full Review
Comments on Agent Fees
Greedy
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I am currently in a tenancy ...
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1 Star Review
By : 'angry'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SY23
12 Feb 2018
People found this helpful5
I am currently in a tenancy with this estate agency, and am incredibly unhappy with the treatment we have received. The property has had extensive issues with damp and mould, that have not only been a massive hygiene issue, but has damaged our personal property. This has been an issue from about a ... Read Full Review
Comments on Agent Fees
The most expensive agency fee in town.
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I have moved quite a lot and ...
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5 Star Review
By : 'ManuRob'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M1
11 Dec 2017
People found this helpful0
I have moved quite a lot and I have been with other agents before, but I found that with Alexanders there were no problems and they were huge help when I moved to Aberystwyth from Manchester. The staff are really friendly and I recommend them to any student who is moving away from ... Read Full Review
Comments on Agent Fees
good
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I'm appalled at how we were ...
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1 Star Review
By : 'angrystudent1'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Rent PCM : £320
Would you recommend ? : No
Postcode : SY23
2 Aug 2017
People found this helpful7
I'm appalled at how we were treated by Alexanders throughout the duration of our tenancy. We were lied to about the condition of the house prior to moving in. It was dusty, damp and dirty the day we moved in, it had clearly not been cleaned since the last tenants moved out. There were no working ... Read Full Review
Comments on Agent Fees
Large fees for signing tenancy agreement. Large security deposit. Expensive rent for house that is not up to standard. Late fees and fees for
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The agant is rude and refuses ...
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1 Star Review
By : 'parent'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SY23
6 Feb 2014
People found this helpful3
The agant is rude and refuses to maintain the property, when they did, they sent 1 man arround with diy product to clean what should have been undertaken by a proffestional damp company.They are only intetested in money & use their contracts to inforce collection of unlawfull charges. Damp ... Read Full Review
What agent could do to change your mind?
Be professional, & investigate ms mangan conduct
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I have used Alexanders for ...
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5 Star Review
By : 'felicia'
Branch : Aberystwyth, Cambrian Chambers, Terrace Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SY23
17 Jan 2014
People found this helpful0
I have used Alexanders for several tenancies because they take care of everything for me. I trust them with carrying out required works where necessary and then am happy to say that I reap the income without any hassle which is ideal given that I travel a lot and can't be around to address tenants ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
For everyone who has dealings with AEA Management (either our Lettings and Management Department or our Sales Department) there is a clear procedure if the landlord, tenant, applicant, guarantor, purchaser, or the vendor considers that the company has let them down in some way. The company aims to provide a high standard of service to clients and customers alike. Outlined below is the Company’s current complaint procedure. 1. All staff will deal with day to day problems on a one to one basis, but once a formal complaint has been raised the Manager of each department will become involved and take over the complaint from that point onwards. 2. It will be the Manager’s job to investigate thoroughly in accordance with the established in-house procedure and a reply will be sent to you within 10 working days from receipt of your original letter. 3. This reply may require further information from you, or advise you as to the progress of the investigation, or indeed the reply may be our conclusion following the investigation. 4. Subsequently, if you are dissatisfied with the way your complaint has been handled by one of the Manager’s , you may forward your compliant to the Senior Partner of our company Mr Derek Ross AEA Management Cambrian Chambers Terrace Road Aberystwyth Ceredigion SY23 1NY 5. On receipt of your letter our Senior Partner will investigate the matter fully and respond to your letter within 15 working days. 6. Finally, having exhausted our in-house procedure and you are still not satisfied you may prefer to direct your complaint to: The Property Ombudsman Beckett House 4 Bridge Street Salisbury Wiltshire SP1 2LX Phone 01722 333306 Who will consider your complaint in line with the criteria and procedures set out in their published complaints procedure.
Last updated at 12/20/2019, 7:40:38 AM by allAgents
