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Around Town Flats
3.7/5, 21 Reviews
71% Recommended
100% letting valuation accuracy
93% letting fee satisfaction
If you are looking to rent a home in Manchester – we are passionate about property – our prominently situated office in Fallowfield should be your first port of call. With over forty years' experience, Around Town Flats is the first choice for residential lettings in Fallowfield, Whalley Range, Withington, Didsbu
ry, Chorlton and South Manchester.
You’ll discover Around Town Flats experienced staff to be proactive, enthusiastic and knowledgeable – all dedicated to offering a full residential letting and property management service that is second-to-none.
Around Town Flats believe that moving home should be an exciting time – we are proud of our great reputation and the priceless word-of-mouth recommendations which underline our clients’ satisfaction with the services we provide. Please give Around Town Flats a call today so that we can help you too.
"Brilliant!..."
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5 Star Review
By : 'Kim'
Services : Letting(I am a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : M20
17 Dec 2018
People found this helpful4
It was the first time renting my own flat but the Around Town Flat have been so helpful, I can't praise them enough!!
Comments on Agent Fees
Good
Was this helpful?:
By : David Busby, Branch Manager
17 Dec 2018Dear Kim, thank you ever so much for your kind words. I hope we continue to impress throughout your tenancy and you thoroughly enjoy the property. Kind regards, David Busby, Branch Manager.
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 93.00% | £400 | £800 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 14 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- M14
- M20
Address
Around Town Flats
208 Wilmslow Roud Fallowfield, Manchester, Greater Manchester
M14 6LF
0161 256 2500
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Locked myself out of the ...
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5 Star Review
By : 'Ifem'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M14
17 Dec 2021
People found this helpful0
Locked myself out of the property Firstly Charlene was on the phone around 8am following my report of having locked myself out of the property the night before. She arranged for Maegan to come around which she did on a very cold morning but with a sunny smile and disposition, before ... Read Full Review
Comments (0)Was this helpful?:
I viewed the room, asked to ...
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1 Star Review
By : 'Halil'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £575
Would you recommend ? : No
Postcode : M20
19 Nov 2021
People found this helpful0
I booked a view for a room in manchester. I told them I am coming from Newcastle. The day the room advertised I talked to them, and next day at 12:00pm I viewed the room. I talked to them twice in the morning. The viewing finished at 12:10. I asked them to rent the room at 12:13. They told me that ... Read Full Review
Comments (1)Was this helpful?:
By : Rachel
19 Nov 2021Sadly Mr Agin did not have the first viewing of the property and the property owner accepted an offer where the deposit was paid at 11:59 - one minute before his viewing. We hate to disappoint our...
Brilliant. I’ve ...
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5 Star Review
By : 'Jacob'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £695
Would you recommend ? : Yes
Postcode : M20
27 May 2020
People found this helpful1
Brilliant. I’ve been with these guys for a couple of tenancy’s and every time they have really looked after me and made everything really easy. From start to finish they have been ... Read Full Review
Comments (0)Was this helpful?:
The best estate ...
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5 Star Review
By : 'María'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £458
Would you recommend ? : Yes
Postcode : M20
21 Nov 2019
People found this helpful3
The best estate agency. They solve every problems within a few days (sometimes even the next working day). They are always happy to take any enquire and they try to make it as easy as possible for me. I might need a bigger home in the future but I will definitely try to stay with Around Town ... Read Full Review
Comments (1)Was this helpful?:
By : David Busby
10 Dec 2019Hi Maria, thank you for your review. Whilst repair problems can happen, Around Town Flats do try and resolve them as fast as we can. I am delighted to see you have experienced this first hand and...
Careful read the small ...
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1 Star Review
By : 'Alek'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M14
10 Nov 2019
People found this helpful1
Careful read the small print. My son rented a property from them. Believe one of them owns the property scanned my son out of his deposit. Do not ... Read Full Review
Comments (0)Was this helpful?:
Left Around Town Flats summer ...
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5 Star Review
By : 'Mate'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : M14
10 Nov 2019
People found this helpful2
Left Around Town Flats summer 2019 - the team are great. James and Wayne were always so friendly and ... Read Full Review
Comments (1)Was this helpful?:
By : David Busby
10 Dec 2019Hi Mate, thank your for great feedback. Summer 2019 was a busy summer indeed! I have passed your positive feedback on to James and Wayne. Kind regards, David Busby, Branch...
Totally trustworthy ...
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5 Star Review
By : 'Patrick'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M14
21 Apr 2019
People found this helpful0
David and his team have been managing my properties for more than ten years and have consistently maintained occupancy with good tenants. Repairs are dealt with quickly with different quotes provided and generally good value. Advice on the properties that have needed more work before a new tenant ... Read Full Review
Comments on Agent Fees
Very reasonable fees - good value for excellent service provided
Comments (0)Was this helpful?:
Brilliant! ...
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5 Star Review
By : 'Kim'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : M20
17 Dec 2018
People found this helpful4
It was the first time renting my own flat but the Around Town Flat have been so helpful, I can't praise them ... Read Full Review
Comments on Agent Fees
Good
Comments (1)Was this helpful?:
By : David Busby, Branch Manager
17 Dec 2018Dear Kim, thank you ever so much for your kind words. I hope we continue to impress throughout your tenancy and you thoroughly enjoy the property. Kind regards, David Busby, Branch...
Excellent ...
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5 Star Review
By : 'Ahmad'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M14
17 Dec 2018
People found this helpful4
Thee service is always excellent and the staff always have my best interests at heart. I will let my property for several years to come and will continue to use ... Read Full Review
Comments (1)Was this helpful?:
By : David Busby
13 Mar 2020Thank you for your 5* feedback. Kind regards, David...
Great ...
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5 Star Review
By : 'Stephanie'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : Yes
Postcode : M20
15 Nov 2018
People found this helpful4
The team was easy to get ahold of and responded to questions in a timely manner. The process was quick and easy to ... Read Full Review
Comments (1)Was this helpful?:
By : David Busby
13 Mar 2020Thank you for your 5* feedback Stephanie. Kind regards, David...
Cooperating ...
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4 Star Review
By : 'Yousaf'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : M14
14 Nov 2018
People found this helpful3
The staff members are very cooperative and helpful. Any complaint is properly answered and resolved by team members. The service team is also quick to resolve the ... Read Full Review
Comments (1)Was this helpful?:
By : David Busby
13 Mar 2020Thank you for your feedback. Kind regards, David...
Very ...
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4 Star Review
By : 'Lauren'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £590
Would you recommend ? : Yes
Postcode : SK57
10 Nov 2018
People found this helpful2
Very helpful and efficient. Keep you informed on all aspects of the move and property, any maintenance that needs doing it's done quickly and professionally. Highly ... Read Full Review
Comments on Agent Fees
I think the agent fees are reasonable considering the amount of paper work that has to be done
Comments (0)Was this helpful?:
Tenancy ...
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4 Star Review
By : 'L.'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : M14
13 Apr 2018
People found this helpful4
Thank you for your help with the tenancy. So far, positive experience encompassing prompt replies by email/phone, clarity, courtesy and competence. Online management of maintenance very ... Read Full Review
Comments on Agent Fees
So far (first month of renting) no bad comments
Comments (0)Was this helpful?:
First ...
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5 Star Review
By : 'Sam'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M20
5 Apr 2018
People found this helpful4
I have rented twice through Around Town Flats and on both occasions the service was outstanding. Their flats are always maintained to a high standard so there were minimal issues throughout our tenancy but when there was, this was dealt with promptly and efficiently. They have high levels of ... Read Full Review
Comments on Agent Fees
Reasonable compared to market average.
Comments (0)Was this helpful?:
Around Town Flats have been ...
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5 Star Review
By : 'Sean'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M14
17 Feb 2016
People found this helpful6
Around Town Flats have been very helpful, efficient and pleasant throughout the very quick process of applying for a flat and the initial moving in period. I have had no issue with them and they were happy to help me out with a couple small problems early on that were sorted immediately. I would ... Read Full Review
Comments (0)Was this helpful?:
Charged me £90 agency fee ...
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1 Star Review
By : 'Si404'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : M20
21 Sept 2014
People found this helpful5
Charged me £90 agency fee & was then told could'nt have the flat as only been self employed for a short time and couldnt pass the credit check ...already they had taken a deposit a months rent agency fee and made me set up a standing order which they never cancelled rip off ..rude ignorant ... Read Full Review
Comments (0)Was this helpful?:
This agency is the worst ...
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1 Star Review
By : 'Previous'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : SE8
10 Jul 2014
People found this helpful6
This agency is the worst agency I have ever been in contact with. Whilst living in one of their properties, we found a number of faults with the house, including a skylight which was letting in water, and a sink that was leaking onto the floor in one of the bedrooms. When we complained and asked ... Read Full Review
Comments (0)Was this helpful?:
We rented a flat in ...
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4 Star Review
By : 'Craig'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M20
5 Mar 2014
People found this helpful0
We rented a flat in Fallowfield for 14months and we're completely happy with the service provided by Around Town Flats. Any repairs were dealt with promptly by the friendly and relaxed office team. The furniture and fixtures/fittings were of a reasonable quality also. We were always given ... Read Full Review
Comments (0)Was this helpful?:
I had a very positive ...
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5 Star Review
By : 'M_Cohen'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M14
25 Jun 2013
People found this helpful4
I had a very positive experience with Around Town Flats. Friendly customer service and the few problems I had were fixed quickly. Would use ... Read Full Review
Comments (0)Was this helpful?:
If you had a gun to my head ...
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1 Star Review
By : 'Matt'
Branch : Manchester, 208 Wilmslow Roud Fallowfield
Services : Letting (As a Tenant)
Would you recommend ? : No
26 Jul 2012
People found this helpful7
If you had a gun to my head and said: 'Live in Flat 3 Exeter Court with Around Town Flats as you're letting agent' I'd say: 'Fire away friend, I never want to live through that ever again' Awful agents, flat was a mess when moved in, didn't sort damp problem, CONSISTENTLY entered ... Read Full Review
What agent could do to change your mind?
The office seems to be a carousel of people who aren\'t sure what they want to do with their career yet.
Comments (1)Was this helpful?:
By : Rachel
18 Sept 2012We are always sorry when a Tenant does not feel they have received the great service we work hard to deliver. We would love to clarify the incident that Matt refers to with contractors attending and ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<pre><strong>Around Town Flats Limited Commendations, Recommendations and Complaints Procedures</strong><br><br><strong>Commendations</strong> – if you are happy with the service you have received<br><strong>Recommendations</strong> – if you have suggestions about how we can improve<br><strong>Complaints</strong> – if you are not satisfied with the service you have received<br><br>Around Town Flats is interested in your views about how we delivered our services.<br>How well do you think our services met your needs? Did we take the time to understand your requests? Was our response all it could have been? Were we polite, professional, and efficient?<br>If you wish to make a commendation, recommendation or complaint about a service we have delivered or the way in which it was delivered, we set out our procedures below.<br>Around Town Flats Limited is a Member of The Property Ombudsman and aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.<br><br><strong>Our procedure has three stages:<br></strong><br><strong>Stage One</strong><br>Tell (and preferably write to) the staff member(s) or their manager about your experiences. Please do this within one month of the action that gave rise to your issue. In respect of an issue which remains outstanding we will seek to reach an amicable resolution with you in a collaborative, co-operative spirit.<br><br><strong>Stage Two</strong><br>If such a resolution is not possible and you feel your issue has not been satisfactorily resolved, write to the Managing Director, Around Town Flats Limited, 208 Wilmslow Road, Fallowfield, Manchester with full details of your complaint.<br>The Managing Director will acknowledge your complaint within three working days.<br>Your issue will be investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. The investigation will include the opportunity for you to explain the circumstances of your complaint.<br>If you are not satisfied with the outcome of our investigation, you are provided with a further opportunity to have the issue reviewed by the Managing Director.<br><br><strong>Stage Three</strong><br>In the event that the final review as detailed above still fails to satisfy your issue, then you are at liberty to have the matter referred to The Property Ombudsman. Any referral to the Ombudsman should be made within six months of our written confirmation of our Stage 2 review.<br>We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in house complaints procedure within 8 weeks from the date we receive your written notification.<br>The Property Ombudsman can be contacted online by visiting <a href="http://www.tpos.co.uk/contact.php">http://www.tpos.co.uk/contact.php</a> or in writing to:</pre> <pre>The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP<br>or<br>Tel: 01722 333306 or<br>Fax: 01722 332296 or<br>Email: admin@tpos.co.uk<br><br><strong>The principles on which our complaints procedure is based are:</strong><br>Open access to the procedure;<br>Informal resolution of complaints where possible;<br>Positive action on the part of Around Town</pre> <pre></pre>
Last updated at 10/25/2021, 3:48:46 AM by allAgents
