Beaumont Gibbs

Dear Ms Mueller Further to your telephone call to my colleague Luke this morning, I feel that you writing these false and frankly libellous claims, I wish to confirm the reality of the matter. You were informed by Luke that there were 6 offers on this house in total. Beaumont Gibbs' protocol in this situation is to go to all parties to ask them for their best and final offer by a specific date and time. We spoke to all parties in the same manner and advised them to confirm their financial position, IE whether or not they have a property to sell or not / what mortgage arrangements they have in place and how much deposit they have. If cash, we would need to see proof of deposit. This was the copy of the email we sent to you: "Dear All, I have blind copied you all into the same email as I want to try and be as fair and as transparent with you all as possible. This email has been sent to all that have offered on 25 Dalberg Way. I have contacted all 6 of you that viewed on Saturday. Unfortunately I cannot disclose what each offer is (for obvious reasons) and I have spoken to the vendor and she has instructed me to relay the following to you all; You all have until 5:00pm this afternoon to submit a BEST AND FINAL OFFER, at which point I will then submit all offers (and their position) to the vendors and they will then let me know which applicant they would like to proceed with. If your offer is accepted the property will be taken off the market and no further viewings will take place and no other offers considered, however I would like to be clear that if your offer is rejected you will not be given the opportunity to increase. For clarity and transparency I have attached the paperwork regarding the structural movement on the property. The names of the owners and other personal information have been excluded for privacy. We feel as though this is the fairest way to go about doing this and if you have any questions or queries regarding this please do not hesitate to contact me. If we do not hear from you by 5:00pm we will assume your current offer is your best and final offer." So to clarify; you actually did not email us with your offer until 5.13PM, 13 minutes after the deadline we gave to you. We did have a cash offer for the house, but this was rejected for an offer that the vendor thought was better. There are a number of different factors taken into consideration with all of these offers, but at the end of the day there can be only one person for whom the offer can be accepted and in this case, 5 other parties who would lose out. Please note that the final decision on which offer is accepted or rejected is the vendors alone. Also you had never actually seen the house, nor had your parents, for whom you advised Luke that you would be buying the house for. This was another reason (although not the main reason) why the vendor thought it best to choose the other party. Estate Agents are often defenceless against the words of disgruntled customers who did not get things their own way. I for one will not sit back and take factually incorrect and in my view malicious reviews. If you wish to call me, my direct line is 020 8319 7601