That's really useful thankyou - I contacted Your Move yesterday as the rent wasn't in my account yet either - they told me the same they wait 10 days until they contact them - which is ridiculous, I have asked for a copy of the tenancy agreement as I'm sure most agreements say interest is deu and usually after 14 days you can evict on the basis of breach of contract - they are reluctant to issue me a copy of the agreement and don't seem to be able to locate the signed version. They really are awful - I am getting out of using them as soon as possible.

It is very disappointing to read your review and as such we will be alerting the appropriate lettings managers to investigate this matter further with the branch and departments concerned.

It is very disappointing to read your review and as such we will be alerting the appropriate lettings managers to investigate this matter further with the branch and departments concerned.

Exactly the same has happened to us thorugh Your Move! They are an absolute disgrace and we are still no further forward with the money being released even though the property has been left in a less with work needed. Just like you we have to sort it ourselves or wait 95 days!!!

I had the same problem multiple times with YourMove. In one instant I did not get the rent paid for 3 months. They were not proactive in sorting it out - did not get a letter or email. I had to tell them! No accountability. On occassions when rent is late a letter turns up, I am in Australia, so I find out around 20+ days later. Each time it is up to me to chase, each time I told them to evict the tenant - then the rent tends to appear. I am in the process of fighting with them as I have multple issues. The agents just don't seem to care or think things through logically. They just go through the motions. They never apologise, they do not take responsibility. I feel sorry for you and I understand where you are coming from, a lot of us have been there too, sadly.