I've lived in London for nearly 20 years, and dealt with lots of agencies as a renter, purchaser and now, most recently, as a vendor. I've never had an experience as unpleasant as the one with Kings Group. I imagine their staff are poorly paid, or poorly treated, or both - so I've no desire to make this about individuals in this office (and there were some exceptions who were pleasant and efficient to deal with, at least some of the time). But overall, I found the general approach to be provide wildly inconsistent information (literally sometimes within the same phone call - it was unclear whether this was ignorance or dishonesty); to be condescending; to throw one another under the bus (ie "oh that person isn't very experienced etc - they'll be wrong"); slow-moving and occasionally, aggressive. Highlights included: - failure to collect my anti-money laundering paperwork - or even ask for it - until 24 hours after the sale completed - and then telephone and email relentlessly until they had it, without acknowleding or apologising for their error - telling myself and the vendor (we were independently in contact) contradictory information - failure to respond promptly when the vendor had not left the property on the day of completion - Kings Group didn't get in touch for 24 hours (it was in fact two days later when the vendor finally retrieved the last of his possessions) - this cost a further £700 in removals fees My poor vendor had already lost two purchasers, in large part, I should imagine, because of the quality of the job done by the agency (and their "recommended" conveyancing firm - Premier Property Lawyers - who were also terrible to deal with). There are no shortage of poor reviews and, if I were selling a property, I'd steer clear. Honestly I probably wouldn't bother with them as a renter or a buyer again either - there are plenty of properties on sale in London, and a five month transaction with poor information and unpleasant customer relations throughout doesn't really seem worth it. I'm planning to report to the regulator.