Premier (Oxford)

If you’d like to sleep beside black mould whilst paying £1000+ pcm, use Premier. If you’d like no compensation for being without an oven for a month, use Premier. If you’d like inflexible and insincere service, use Premier. If you want to be told that issues ... Read Full Review

DO NOT RENT WITH PREMIER LETTINGS. These guys are just the worst. They have serious issues in replying to emails, and when they do so they are often really unhelpful and don't really address the points raised. But especially they will do whatever they can to get money from your DEPOSIT. After ... Read Full Review

Premier is complicit in discrimination! This agency refuses to commit to fair lettings standards as they will not sign ACORN’s No DSS Discrimination Pledge. Discrimination against people on universal credit and on benefit in general is both illegal and deeply immoral, as it contributes to ... Read Full Review

So I got interested in one of the properties on the site Rightmove which is under Premier estate agents, I received an email very fast the next day (Tuesday not a bank holiday) telling me to call them with a number on it and I tried to call them but no one reply so I called again for 4 more times ... Read Full Review

Friendly, but issues with notice and deposit return I rented a property with Premier between mid 2020 to 2021. My experience has been decidedly mixed. I found the initial experience positive - reflecting the views of many other reviewers who gave high scores. Note that Premier requests reviews ... Read Full Review

This property letting agent is terrible. They are usually friendly when they want you as a customer but once in, your complaints fall on deaf ears and when you decide to move out, they will literally split your deposit in half regardless of how good a condition you leave the place. When you write a ... Read Full Review

In a 6-bed house, we had the worst wifi signal, which they never changed, even though we asked in several occasions. Whenever there was an available room and they had viewings, they never informed us. They didn’t do it during lockdown, either, with the risks that entails. One of the ... Read Full Review

Their multiple accounting mistakes gave cost me over £500 they won't give back. After 6 months of saying they'll get my money they just ignored me and eventually said I'm not getting it. They lied constantly thoughtout the tennency not tennency not telling us about the ... Read Full Review

If you are a landlord do not use them. Terrible experience. I have constantly had to chase them for the rental money to be transferred to our account and for the monthly landlord statement. They try to tell you they have paid and they haven’t. Our tenants pay by DD so the money is always ... Read Full Review

I have been with Premier as a Landlord for over 10 years. They are a family run concern, so there is a personal aspect to any dialogue, I have found them to be most friendly and helpful. They are very knowledgeable around the law in relation to property, in recommending trades people, but above ... Read Full Review

They are anything but premier. It is now November and after months of back and forth we are just getting some, and only some, of the astronomical deposit back. The house was in very poor condition when our son moved in and was never maintained properly with the bare minimum spent and no regard ... Read Full Review

I recently purchased two apartments in Oxford city centre and went to Premier lettings and sales for some advice as a friend had recommended them, Charles was incredibly knowledgeable about his field and I felt very at ease on our first meeting. I will definitely be using them again on up and ... Read Full Review

Premier have looked after my property portfolio for years. They are both professional and proactive. I have found them to find tenants swiftly and deal with any issues along the way efficiently and courteously. I would fully endorse there services to any lanlords out there looking for an ... Read Full Review

Made things very clear and concise to understand. Exciting to move forward with the set details in place with this member of ... Read Full Review

Excellent agent who listened to what I wanted and delivered a perfect property. All communications and viewings were dealt with warmly and ... Read Full Review

We have been using Premier for over 10 years. I would highly recommend Premier as a landlord. They are a family run business who value their clients. They are more then just a letting agency. They can never do enough for you. Their rates are one of the best in Oxford and their service is ... Read Full Review

Do not use these agents. They couldn't care less. They just grab your money and run. After we moved out, we were charged an astronomical fee to have the place cleaned throughout. We also told Premier about all the broken things and some of our deposit was deducted to pay for repairs. This ... Read Full Review

Met Charlie at the prospective rental property. He was prompt, polite, friendly and informative. I decided to take the property, paperwork was emailed through quickly and very easy to complete as explained throughly in email and all application done online. The whole process felt so easy, ... Read Full Review

I've contacted Premier at the end of March for a property to let at St Clements Street. Charles Bartlett was able to manage the whole process in just a few days, so to have my contract and flat ready on the day of my arrival in Oxford (8 April). All went smoothly, even if the time to set up ... Read Full Review

Charles has been of a great help in our research of a flat, with a clear understanding of what we were looking for. He made the process easy, clear, quick and efficient. We are now installed in our home and ... Read Full Review