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Gough Quarters
4.5/5, 18 Reviews
94% Recommended
100% letting valuation accuracy
67% letting fee satisfaction
Gough Quarters are the principal independent, family run property management and lettings agency in Bristol. We have knowledge in all aspects of property management and lettings. We specialise in managed property but also carry out tenant finder and rent collection services.
We are based in the centre of Bristo
l on Park Street and offer an unbeatable service to students, tenants, landlords and commercial clients in Bristol.
"Final Year..."
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1 Star Review
By : 'Matthew'
Services :
Would you recommend ? : No
Postcode : BS7
14 Nov 2018
People found this helpful3
I never thought I would need to write this review, however after seeing an ex housemate's review I feel compelled to write about my own experience with Gough Quarters. I moved in to 53 Manor Road in Bishopston along with six other tenants during the summer of 2015 with high hopes that this property would be a good repose for me during my final year at university, I ended up experiencing anything but that. Seeing as this is a review of the agency and not the landlord I will spare you the details of his law breaking activity including walking into my room unannounced whilst I was in the nude, the multiple times he would let himself into the property with no prior warning or the fact that he tried charging us extortionate amounts for damages that weren't valid. There is however a common theme between both our landlord and the agency that operated advertising and viewings of the property - not adhering to tenant laws to the degree of little to no notice before arrival and entering without said notice or consent of the tenants. Due to the stress imposed by one of their agents and being my only point of contact with Gough Quarters *. As this was my final year at university I was well versed in dealing with agents and I can tell you that she was single handedly the worst agent I have ever had the displeasure of being in contact with. She was unpleasant, dismissive and forceful, the unholy trinity of characteristics for an agent. My first experience with her was when she showed up on our doorstep with a group of potential tenants, stating that she was here for a visit. This was to my utter surprise, as I hadn't heard anything of the sort, and after consulting with my housemates, nor had they. The house was in no state to be shown (we didn't have the best of living standards I must admit, we were a group of students ranging from first to final year and our levels of domestication left much to be desired) so considering my rights and the aforementioned state of the property I declined her entry to the property, stating she had not given us any notice and that in future she should give us at least a minimum of 24hours. I was met with a dismissive response, calling my claims ridiculous, at which point she tried to make her way in so I closed and locked the door. What happened next not only shocked me but shook me also - she let herself in. I withdrew myself from the situation as a result and from what I understand she didn't even give a proper tour. This was the first of many similar interactions to come over the next few months. Inadequate notice, sometimes only of the order of 12 hours, a palaver over rooms not being unlocked due to poor notice resulting in the mistreatment of one of the tenant's mobile phones and a constant state of uncertainty in respect to our privacy were not only a bane to my living experience but to my mindset during the exam period. Getting out of that property offered nothing but relief (well, once we had dealt with all of the disputes over deposits and charges with no backing.) In a somewhat humorous twist of fate, I nearly had another encounter with this agency. I say nearly because when going to view a property to move into the following academic year, which I found out to be Gough Quarter territory only once I arrived with a new group of tenants, the agent never showed up. We waited well over half an hour only to be met with another group of tenants who wanted to view the property which in turn waited an additional 15 minutes before we ultimately decided to leave. Classic. I wouldn't recommend this agency to any one, I would give it no stars if the option was available alas this isn't possible.
Comments on Agent Fees
Not applicable to this review
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By : Ian Hunt
5 Aug 2019Hmmm... just you then. Everyone else thought they were good, even your housemates apparently. I note you waited 3 yrs to write the review. All very odd.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 67.00% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 12 | 0 | 5 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BS1
- BS16
- BS2
- BS3
- BS4
- BS5
- BS6
- BS7
- BS8
- BS9
- Clifton
- Kingsdown
- Redland
Address
Gough Quarters
407 Park House, 10 Park Street, Bristol, North Somerset
BS1 5HX
0117 3290039
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 21:00
- 09:00 - 21:00
- 09:00 - 21:00
- 09:00 - 21:00
- 09:00 - 21:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Final Year ...
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1 Star Review
By : 'Matthew'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BS7
14 Nov 2018
People found this helpful3
I never thought I would need to write this review, however after seeing an ex housemate's review I feel compelled to write about my own experience with Gough Quarters. I moved in to 53 Manor Road in Bishopston along with six other tenants during the summer of 2015 with high hopes that this ... Read Full Review
Comments on Agent Fees
Not applicable to this review
Comments (1)Was this helpful?:
By : Ian Hunt
5 Aug 2019Hmmm... just you then. Everyone else thought they were good, even your housemates apparently. I note you waited 3 yrs to write the review. All very...
Initially, I chose this ...
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5 Star Review
By : 'MLRPH'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
27 Jul 2015
People found this helpful0
Initially, I chose this letting agent following a direct mail-shot from them, which I had kept on-file, due to it's informative, no-nonsense approach. I did consider other agents, but having contacted all by email and phone, I subsequently chose Gough Quarters - their professional 'can-do' ... Read Full Review
Comments on Agent Fees
Very fair fees for such a professional service.
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Good service. Information was ...
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4 Star Review
By : 'Denny'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS5
27 Oct 2014
People found this helpful0
Good service. Information was provided in an accurate and timely manner. The agent is approachable and friendly. I can recommend Gough ... Read Full Review
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Aaron was extremely ...
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5 Star Review
By : 'tom'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS5
1 Apr 2014
People found this helpful2
Aaron was extremely knowledgeable when we first approached him and helped a great deal with all of the information we needed initially. He continues to be an efficient and professional agent for us and it is reassuring to know that he is in charge of our property. Highly ... Read Full Review
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Aaron has been very helpful. ...
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5 Star Review
By : 'Mrs'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS6
5 Jul 2013
People found this helpful2
Aaron has been very helpful. He has delivered and met all our expectations and has not hesitated in meeting our requests. We have found excellent tenants & Aaron has made the process look very easy, assisting us in meeting the standards for letting. We will not hesitate to use his services ... Read Full Review
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Aaron was fantastic during ...
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5 Star Review
By : 'Sally'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS9
15 Apr 2013
People found this helpful2
Aaron was fantastic during the letting process for my husband and I. He is very helpful and provided an honest opinion when we required it. I truly feel that Gough Quarters were the perfect choice for my husband and I. I would recommend them for anyone who needs an ... Read Full Review
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We used Gough Quarters to let ...
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5 Star Review
By : 'Mr'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
31 Mar 2013
People found this helpful2
We used Gough Quarters to let our recently purchased investment property after receiving a leaflet from them. Aaron on the valuation said they could let and manage our property for a very competitive fee so we decided to go ahead. The property was online the day after Aaron came round to take ... Read Full Review
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December 2012, I was looking ...
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5 Star Review
By : 'Wes'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS4
31 Jan 2013
People found this helpful3
December 2012, I was looking for a decent property to rent, and with a little luck found this property. Spoke to Aron. Manager of Gough Quarters and found him very polite and well mannered. Didn't have to wait outside when veiwing the property which was nice seeing it was Winter. Fell in love ... Read Full Review
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The service I received was ...
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5 Star Review
By : 'Mr'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS32
27 Jan 2013
People found this helpful3
The service I received was very professional and Mr Gough was very helpful. Everything was carried out to a high standard and their fees are very reasonable. I was able to move into my new home very ... Read Full Review
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Top agency! They are really ...
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5 Star Review
By : 'Sophie'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS1
20 Jan 2013
People found this helpful4
Top agency! They are really helpful and answered all my questions/requests. They always answered the phone even in the evening or called back. When I next move, I will try and use these guys ... Read Full Review
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A remarkable service start to ...
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1 Star Review
By : 'S.'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS2
4 Jan 2013
People found this helpful3
A remarkable service start to finish! Aaron has been professional, accessible and very efficient. I was impressed with the speed in which he had the relevant paperwork and tenancy agreements finalised. Aaron was great at ensuring that both myself and the prospective tenants were updated at all ... Read Full Review
Comments (1)Was this helpful?:
By : Ian Hunt
5 Aug 2019So.... why the bad one star rating then ? If you dont understand how to properly use a review system dont use it. Your ridiculous rating could be financially damaging and is very...
I cannot speak more highly of ...
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5 Star Review
By : 'JC01'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS6
3 Jan 2013
People found this helpful3
I cannot speak more highly of Gough Quarters. From the initial meeting to the end they have been a cut above the rest. The tenants are lovely and the whole experience has been stress free - I wish I had used this agency before instead of the estate agent I bought the property ... Read Full Review
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First class service all ...
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5 Star Review
By : 'Peter'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS7
13 Dec 2012
People found this helpful4
First class service all round. Rapid marketing of the property, speedy sourcing of prospective tenants. References, deposits, guarantors and tenancy agreements were all finalised in a very short time. Plenty of useful feedback, and very reasonable commission for the work carried out. Highly ... Read Full Review
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The communication was ...
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5 Star Review
By : 'Pri'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BS15
12 Dec 2012
People found this helpful3
The communication was excellent from the moment I showed interest in the property. The agent made the whole process very stress free...a viewing was arranged promptly at a time that suited me, all questions I had were answered and I was very happy with the ... Read Full Review
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When letting out my property, ...
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5 Star Review
By : 'Sue'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS8
12 Dec 2012
People found this helpful4
When letting out my property, Gough Quarters were nothing but professional. Tenants were found quickly, tenants checks were done to a high standard and Aaron provided me with information at every stage. I will be using Gough Quarters to rent out all my flats in future. ... Read Full Review
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Due to being abroad often, I ...
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5 Star Review
By : 'MrJcf88'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS1
5 Dec 2012
People found this helpful3
Due to being abroad often, I required a company that could make the process of letting a flat as quick and easy as possible and that is what I found with Gough Quarters, I would recommend this company to friend and family if they lived abroad or not. A very efficient company with excellent ... Read Full Review
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Gough Quarters provided an ...
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5 Star Review
By : 'Mr'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS8
5 Dec 2012
People found this helpful4
Gough Quarters provided an exemplary service in the letting of my property. I was able to talk to someone immediately or they called back on all occasions. They provided the highest standard of service and professionalism but keep their fees at a reasonable level. My property was let within a ... Read Full Review
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Aaron's extensive knowledge ...
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5 Star Review
By : 'Leathyndra'
Branch : Bristol, 407 Park House, 10 Park Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS4
1 Dec 2012
People found this helpful3
Aaron's extensive knowledge of the current property market enabled him to let my property quickly efficiently and without any fuss or hidden ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please write to:407 Park House, 10 Park Street, Bristol, BS1 5HXAlternatively email: info@goughquarters.co.uk
Last updated at 12/5/2012, 2:08:07 PM by allAgents
