Mundys

Awefully horrendus experience with Mundys Lettings. Avoid at all cost. 1. at the first inspection they couldn't even open the door and charged me of changing the lock and suspected I was sub-letting. I had to complain, only then they apologiesed that they tried again and could open the door. What the heck? 2. They recommended Virgin Media for a broadband choice, that the last tenant used them or Virgin's cables installed or something, so I went to Vigin only to find out Virgin Media never installed the cable there and only BT is available for the whole property I rented. 3. After moving out, they told me that I haven't returned a parking lot fob and tried to charge me for it. I had to remind them that at the time of signing the agreement they apologiesed me that no fob was available to me and I was like "don't worry I don't even own a car!" and no updates at all ever since, only when I move out a year later asking for a return? They haven't really apologiesed this, just stopped contacting me. 4. I had to renew the tenancy agreement and we set a date for the renwal. The agent wasn't present on our renewal appointment day. Another agent there told me they haven't prepared the renewed agreement so just to pay first and they'll get back to us later, they did not get back to me for two weeks I had to chase after them when I can sign the renewed agreement. 5. Obviously they didn't even update my renewed contract or so, because they gave me a false alert for moving out - I had to complain I renewed the contract so my moving date was long ahead. 6. They didn't tell me in advance the property was renamed just before I moved in, therefore, I could not find my address anywhere online - Linc council, water provider, electricity provider, post office, just anywehre. I asked them and it took them 2 days I think to get back to me with the previous address. - I think this is partically why for the first two weeks there were no letters delivered at all. When my flatmate wanted to know why there's no letter arriving, the agent was so rude. I was quite shocked at their customer service. These are only some memorable ones I shared but there were so many times I was shocked, that I paid for these people, for this service. I would rather find a private landlord and risk everything and feel so frustrated that they don't care yet I still paid for their "service". If you are a tenant, just avoid Mundys Lettings.