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The UK's Largest Customer Review Website for the Property Industry

3.7/5, 21 Reviews
67% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
88% sales fee satisfaction
88% letting fee satisfaction
By : 'LS'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BS34
We have rented our property via Franklin Cole for 5 years and they have always managed to find suitable tenants for us. In addition if there are any issues at the property they are able to get matters resolved for both us and the tenants very quickly.
Fees are reasonable and I have always been satisfied with how they have managed to resolve issues.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 88% | £0 | £0 |
| Lettings | 100% | 88% | £800 | £1,000 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 1 | 5 | 3 | 2 | 0 | 2 | 0 | 0 | 3 |
Franklin Cole
548 Filton Avenue, Bristol, City of Bristol
BS7 0QG
01179798700
By : 'RNP'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BS34
Franklin Cole have been letting our properties for nearly 10 years now. The girls are down to earth and easy to talk to. We are very happy with their service. Our properties don't stay empty for long and the tenants have always been very good. We started out with 2 other letting agents who ... Read Full Review
Very reasonable fees.
By : 'LS'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Owner)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : BS34
We have rented our property via Franklin Cole for 5 years and they have always managed to find suitable tenants for us. In addition if there are any issues at the property they are able to get matters resolved for both us and the tenants very ... Read Full Review
Fees are reasonable and I have always been satisfied with how they have managed to resolve issues.
By : 'Suzanbe'
Branch : Bristol, 548 Filton Avenue
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BS32
Sold my house in little stoke . Jo and Emma were friendly and professional and available at all times even after hours . Amazing family run business would recommend to any person who wants a stress free house ... Read Full Review

By : 'Georgia'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS7
Our priperties are houses of multiple occupancy, one of them being 10 students in one building, The professionalism and efficiently of the Franklin Cole team, has made our lives so much easier and less stressful. Emma and Jo are both, approachable, helpful and efficient and after leaving our last ... Read Full Review
Very fair fees and fully earned
By : 'Student'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Sold price : £11000
Would you recommend ? : No
Postcode : BS8
We are old tenants and were told to have an appointment with Franklincole and new tenants. That morning, a women from Franklin Cole came in to our house without ringing the bell. I dont even know they came until hearing my housemate call. Then, without any signal or knocking my room, she came into ... Read Full Review


By : 'L2005'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : BS35
I used this agent to rent from , they were helpful and sincere though out 3 years later I have no complaints and would recommend franklin cole without hesitation . I understand they have had over 8 years of successfully letting and can fully understand why people use them , I am especially please ... Read Full Review
I used this agent to rent from , they were helpful and sincere though out 3 years later I have no complaints and would recommend franklin cole without hesitation . I understand they have had over 8 years of successfully letting and can fully understand why people use them , I am especially please to be able to say that one staff member was good enough to meet me at 10:30 Pm one Saturday when I had lost my key , even though I was well aware they could have insisted I got a locksmith - another larger agent did this to us before !! Highly recommended ,,,,, individual service counts for more !!


By : 'Sh604'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : BS7
I was about to write a review and couldn't help commenting on that of CSelf. My experience with Franklin Cole in particular Emma has been quite the opposite - I have been a customer with the girls since 2008 and when my landlord decided to sell they found me an Alternative property immediately - ... Read Full Review
By : MRS ADNAN
23 Jul 2018worst estate agents ive ever come across not recommended at all.they are just ripping the landrords and tenants for money. i rented a house which was nt even cleaned when spoke to landrod he said...
By : 'CSelf'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : BS5
We had the great misfortune of having to deal with Emma from Franklin Cole, who is one of the rudest women either of us have ever encountered in our lives. She also can't do her job properly and will blame you for her mistakes, even when several people have witnessed what she has done wrong (both ... Read Full Review
She could have behaved as a decent human being with some sense of how to do her job properly and have taken responsibility for her mistakes instead of making lame attempts to blame everyone else for her inability to act professionally.
By : jof
24 Jun 2014Facts to add to this review - The tenant was sent to this property early by the landlord directly unbeknown to Franklin Cole who then received verbal abuse for having not confirmed this .Emma...


By : 'nj1989'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS7
I rented a house with this company a few years ago and could not be happier with the service provided. Whilst living at this property we got broken in to. We called the agency and someone was round straight away (in the middle of the night) and stayed until the property was secured. Jo and emma ... Read Full Review
By : 'Golfer01'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS32
I use Franklin COle to rent a property , my circumstances were outside of standard criteria but will the help of the staff communication directly with the Landlord they managed to assist me instead of just saying "no" like all other agents . Not everyone fits into a box as larger Agents ... Read Full Review


By : 'Andrea'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS7
Completed a purchase with Franklin Cole a while ago and it has been a very smooth process. Emma and Jo have been extremely helpful and professional. They kept me up to date, always available when I needed them. The result of my brilliant collaboration with Franklin Cole has resulted in fulfilling ... Read Full Review


By : 'Grant'
Branch : Bristol, 548 Filton Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : BS34
I just completed on a house purchase with Franklin Cole, Filton. I am myself an estate agent and have been running my own branch for 15 years. I found both Emma & Jo to be extremely professional and efficient. Nothing was too much trouble for them, any questions raised were always dealt with ... Read Full Review
By : 'Amand23'
Branch : Bristol, 548 Filton Avenue
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BS34
Accepted an offer above asking price - extremely happy with price and service. A difficult process was made easier by Franklin Coles commitment to making the sales transaction go as smoothly as possible ... Read Full Review
By : 'Craig'
Branch : Bristol, 548 Filton Avenue
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : BS7
I purchased and let out an investment house using franklin cole extremely efficient and proactive , they found my tenants before I had completed and discounted my finders fee - they were recommended to me by a friend who has used them for 6 years - I will be using them again ... Read Full Review
By : 'MR23'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : BS7
I would like to thank the team at Franklin Cole for helping me move into my property with the minimum of fuss , I found the agents fee one of the cheapest in the area and the level of service excellent . I gave already recommended this agent to my colleague oh has also found a property with them ... Read Full Review
By : 'k8beds'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BS3
I have been a Landlord of Franklin Cole since 2007 to date , I find it hard to believed some of the comments written , if only the positive feedback got as much attention on these sites . I have found this company professional . loyal and utterly reliable , all of , my 3 tenants have had no ... Read Full Review
By : 'AmberM'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : BS37
Was shown around a property by Emma who told me that if I gave her the holding fees there and then that the propert was mine subject to reference checks and that she would tell the other people booked in to view that I was taking the house. So I gave her the £240 fees. She told me she would email ... Read Full Review
By : Cheryl
24 Jun 2014My husband and I had a nightmare dealing with Emma from Franklin Cole, who was nothing short of abusive, and are filing official complaints with the professional organisations that FC belongs to as...


By : 'Tenant'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS34
Franklin cole are the most unprofessional, childish and scheming letting agent I have ever dealt with in my time renting, so bad in fact we ended our tenancy not because we didn't like the place we lived but because we could no longer deal with there arrogant immature attitudes. They forced us ... Read Full Review
By : AmberM
24 Nov 2013Had similar problems with them too! Was told all the wrong information when looking around a house and Emma told me to give her £240 holding fee there and then and the house would be mine. She then...
By : 'Dezz'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : BS7
I was appalled at the 2 members of the Franklin Cole letting agency and how they carry out their services. First of all they were rude to my guarantors, when they called them to make enquiries.then they graciously ommitted vital information about the house we were looking to let, which led us to ... Read Full Review
By : Tenant
18 Sept 2013Hi dezz, we had exactly the same problem. They yelled at us to, always think they are right and everyone else is wrong. Worst letting agent...


By : '1990tjamm'
Branch : Bristol, 548 Filton Avenue
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS7
I would strongly advise avoiding Franklin Cole. We have lived in their property for less than six months and the amount of issues we have had could take me all day to write. They are not concerned about the welfare of the tenants at all. We have had issues that should deem the house uninhabitable ... Read Full Review
In this world, there is enough cruelty, enough greed and enough people trying to get what they can at the expense of someone else\'s misery. I beg you, stop what you are doing, act professionally or choose another profession.
By : CSelf
24 Jun 2014My husband and I had a nightmare dealing with Emma from Franklin Cole, who was nothing short of abusive, and are filing official complaints with the professional organisations that FC belongs to as...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.