The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

2.3/5, 26 Reviews
31% Recommended
25% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
29% letting fee satisfaction
By : 'george'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : Yes
Within two days of becoming agents for the flat, Foxtons agreed good terms with new tenants. A very speedy and professional performance.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 0% | £1,300,000 | £1,300,000 |
| Lettings | 0% | 28.999999999999996% | £1,800 | £4,400 |
Foxtons
94 Old Brompton Road, London, Greater London
SW7 3RD
020 7893 6461
By : 'AK'
Services : Property Management (They manage our building)
Sold price : £5500
Would you recommend ? : No
Postcode : SW6
Avoid at all costs. They’re simply unavailable, unhelpful and lie about everything shirking off responsibilities at every turn. In this instance, the Foxtons employees are both the short let agents and the property management agents. Just horrible. Should have guessed when they... Read Full Review
By : 'Mr.'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW5
I would like to know if is possible to asking one year in advance because your credit score is not the best it’s happened two times in the last two years of tenancy, strange when I was in Kent with same credit score because I am italian and I don’t have years and years of... Read Full Review
By : 'Nadim'
Services : Sales (As a Buyer)
Sold price : £1300000
Would you recommend ? : No
Postcode : W8
Worst decision of my life! I regret every second purchasing a property through this company! I have recently bought a 7 digit worth flat in Kensington through Foxtons Kensington office. The estate agent was very engaging and helpful throughout the process of buying the process until I actually... Read Full Review

By : 'Sharon'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
Zak helped us find the perfect apartment. With my employment I have to move every 6-12 months and found Zak to be the most helpful and knowledgeable agent to date. Very professional and extremely efficient. A big thank you for taking away the... Read Full Review
By : 'Leigh'
Services : Letting (As a Tenant)
Rent PCM : £4400
Would you recommend ? : No
Postcode : SW7
Took a short let for a 5 week break on London. Huge mistake. They advertise short let as a way to stay over hotels or air bnb. Firstly the apartment lacked most basic necessities such as microwave or any cleaning tools or supplies. They supply nothing, we had to purchase pots pans, broom, vacuum... Read Full Review
By : T
19 Aug 2019The SAME thing happened to me! Are they paying people to write good reviews? I have no heard of a single person who has had a decent experience with them. I am still living in a filthy apartment...
By : 'Des'
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW10
I'm renting a flat through them, and it's managed by them. They did not check the property before giving me the keys, did not get it clean (at all). I had to can them to say the property had not been cleaned. They didn't apologise. Then I started seeing so many things... Read Full Review

By : 'Disappointed'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW6
Horrible horrible service. The viewing was incredibly rushed, barely had time to see anything properly or ask questions. I set an entire day aside to take my time and they just took me to a few places that they hadnt been able to sell in months. The entire process of signing papers is very... Read Full Review
By : 'Doesitmatter'
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW6
Customer Letting Servies can' t read, don't listen act in contradiction which their own agreements, can't transfer money same day without charging a fee, din't even know the difference between plus and minus. No service , just money grabbing liars and cheaters,! Never ever... Read Full Review
Very Bad
By : 'Ahmed'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW3
The building doesn't have a porter but initially we didn't mind because apparently the foxtons so-called property management handles everything. But it's been two months now since we notified them that the lights in the reception room aren't working and can u believe that... Read Full Review
By : Foxtons
5 Oct 2017Hi Alizey, please could I ask you to get in touch with us as a matter of urgency either through Facebook or Twitter, as we really need to look into your individual complaint? Thank you for taking the ...
By : 'Jonathan'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW5
Thank you for all your efforts in achieving the sale of our property, and for all the hard work David Lee and Will Pitt in pushing it through to Exchange of Contracts, we were impressed with the tenacity and desire to act for your client and especially to David for always being available and assist ... Read Full Review
By : 'Wendy'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW5
Keri steered us through the maze of lease renewal and guidance to achieve the best sale possible. Arthur drove the sale from the beginning and always kept us informed calling from 8am in the morning until 8pm at night and always returned our calls. A great result from a great team; we would... Read Full Review
By : 'Chris'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SW7
I am amazed every day how bad Foxtons is and how they manage to stay in business. The staff is unprofessional, incompetent and sometimes plain rude. I've had many interactions with Foxtons and, without fail, I dissatified with the service. I suspect most of the landlords they represent live... Read Full Review
By : 'L'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW7
I read a lot about Foxton being a bad estate agent, but I thought maybe thoose people just had bad luck with people that are now fired from the company. God was I wrong, I Have Never In My Life been treated worse... They harass you on the phone, try to push the prices more than what its... Read Full Review
I read a lot about Foxton being a bad estate agent, but I thought maybe thoose people just had bad luck with people that are now fired from the company. God was I wrong, I Have Never In My Life been treated worse... They harass you on the phone, try to push the prices more than what its worth and say cheese things, well that’s NOTHING compared to what Foxton do. Today I meet with a guy called Nick, he was first asking a lot of personal questions and asking about how many flats I\'ve seen. I said maybe 20-30, he started laughing telling my budget of (1700 per month for a studio) IS NOTHING and its such a tight budget what do I except, that I was weird etc etc. I tried to explain that I still thought that 1700£ is a pretty decent amount to spend on a studio and that I’m not use to classic British standards. In the next flat he showed me he mocked me and said \"well come on something must be wrong tell me\". After that I started feeling really uncomfortable. The next flat he was going to show me was in another area so we went in the awful mini cooper car to another part of Kensington (notting hill) to be exact. While in the car another agent called me and told me that the landlord accepted my offer, he guy from Foxton Nick overheard our conversation and was annoyed. I was not sure if my offer was going to be accepted with the other agency so of course I looked at other options. I told him yes my offer got accepted but I would still like to see the last flat. When we arrived he then told me to stay in the car and wait there while he went into another office to get keys for the flat we where going to see... After about one minute after he left the car alarms went off. I tried to get the door open to run away from the terrible loud sound, but the doors were locked. I tried EVERY button in the car to get out but nothing. I suffer from an ear disorder called tinnitus, so I have earplugs whenever I go to a bar and nightclubs/concert is just a no no for me. I got a panic attack in the car when after 3-4 minutes with the alarm sound, my ears hurting like crazy and the guy had not showed up!! I had to take out the fingers from my ears and call med guy and it took him 2 MINUTES until he arrived. I screamed please come back the alarm! And I saw him just walking easy breezy on this way back to the car. I think he did it on purpose because he was angry that he knew I was not going to offer on any of the flats he just shown me because of the other offer. My mom was on the phone while all this happen and heard that the alarm went on for over 6 minutes. When he came back he didn’t even say sorry like he meant it, just well the windows was down so the alarm went off. I was shaking by then off the shock and then I asked him for this manager/boss phone number to report this. I called the manager/boss Amit and he was SO RUDE. He told me this when I asked what they would do now and I quote \"we are not going to do ANYTHING for you, I’m not going to do anything\" and then he hanged up. I do not wish my worst enemies this treatment. I do not wish tinnitus open anyone in this world and to not even say sorry sincerely is just awful.
By : 'VP'
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SW10
It had be a strong suggestion from family and friends to use Foxtons. My family had previously dealt with Foxton's Putney and Chelsea offices, both times had been a great success. Sadly after being a client of George Barbor from the South Kensington branch, I am hugely dissapointed and disgusted ... Read Full Review
I rang the South Kensington branch hoping to speak with George. He was unavailable so I left a message and I was assured George would return my call. George was tremendously rude to my mother and with all due respect; that is not good enough and such a shame to have someone let down your team.
By : 'Secrete'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW5
I used to have a good impression with Foxtons (especially Foxtons at Fulham) but not anymore since I rent a flat from South Kensington Foxtons. They annoyingly kept calling the tenants about different issues (which I dont care) at any time they want, even at 7 pm. I would not recommend... Read Full Review
By : 'Colin'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : SW5
We asked Foxtons to sell our flat and at the same time we made an offer to purchase a tenanted flat they were selling. The two transactions had to be synchronised together with negotiations to give us vacant possession of the new flat. This was a complex transaction and throughout we found George... Read Full Review
By : 'Luc'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
I bought a flat in SW7 in September 2012 and Alice Roper from Foxtons was the selling agent. Alice was very proactive during the whole process. She was very flexible from the start, showing me the flat late in the evening and early the following morning so that my wife could see it asap. She... Read Full Review
By : 'george'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Within two days of becoming agents for the flat, Foxtons agreed good terms with new tenants. A very speedy and professional... Read Full Review
By : 'Henrique'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Very professional overall service, with minor glitches. Their website is the best real estate website I have ever seen in my life, user friendly with every information possible. Their policy of not sharing any commissions makes them the best on the properties they run. There is one thing you have... Read Full Review
By : 'Shaun'
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : Yes
Shaun was an incredible agent, nothing was too much trouble, viewings were booked at antisocial times to suit us,he drove us everywhere and was always charming , knowledgeable and so helpful. He kept in contact without being... Read Full Review
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Last updated at 10/5/2017, 5:55:13 AM by allAgents