Kingstons Residential Cardiff

Absolutely shocking letting agency. After leaving they took a significant, unjustified amount of money off the deposit. They then refuse to send you invoices of work done and have no reason to justify it at all. This company 100% preys on new students coming to ... Read Full Review

What an absolute joke of a company. You can't call them. They don't reply to your emails. They say you haven't paid your rent when your bank says you have. Stay well away from this Mickey Mouse ... Read Full Review

My landlord switched to using Kingstons last year. I've been waiting for a repair to the fire alarm systems and the extractor fans in the property for 10 months, I've been waiting 5 days for a response from the office to help me with switching the letting agreement into a single name ... Read Full Review

They will not go the extra mile to help, they just do what they need to do. Absolutely no customer service and Poor ... Read Full Review

I wouldn't even give one star. Where ever you see this logo, RUN! The worset estate agents Ive ever experienced (coming from London) absolute liars from the get go. Will say anything to get you to sign and pay a deposit/ bond. Worse, they will enter you property without your knowledge. I ... Read Full Review

Avoid these cowboys! Left my son in the lurch on a Friday night when they changed his room door (without any notice!) and he obviously couldn't gain access without the new key (and their offices were shut). No one has shown any sense of accountability or remorse and any subsequent emails have ... Read Full Review

Amazing services for property owners. Let out three of my flats within in the first month of listing with them, very happy with service and appreciate the entire team making my life easy. Thank you to the team at ... Read Full Review

Great experience renting through Kingstons. Service was great we had some issues in the start but the team at Kingstons definitely pulled through with amazing support for me and my house mates, thank you ... Read Full Review

Son has rented place with his uni mates, property has not been cleaned since last tenants, has damp, broken furniture, massive hole in one of the rooms, has mould in one of the room, leaks that show on wall, the landlord jus painted over it, washing machine broken, left in the middle of ... Read Full Review

Awful agency. Inappropriate comments made, reluctant to clean property or sort out basic things like blinds, least year charged us for things that were registered before we even fully moved ... Read Full Review

The estate agent (Kingston’s) was terrible. The staff were unprofessional, rude and dismissive in person and on the phone and never honoured commitments on time and sometimes never. ‘Maintenance staff were never in the office’ no matter what day or time we rang and ... Read Full Review

Absolutely disgusting service. Filled me with a pack of lies. The house wasn’t even in a viewable state. As soon as I made the agent aware work would have to be carried out. I was wrongly informed told to wait for a phone call on 2 occasions that never come. Then after waiting almost a ... Read Full Review

Beyond incompetent. I didn't think they were too bad after finding our property but then alas, once we moved in things went horribly wrong. One of us moved in early and they kept showing up unannounced to perform maintenance and hadn't even finished cleaning when they had arranged to ... Read Full Review

Right from the beginning has been an absolute joke. The property was in bad condition and it took some time to get put right. The garden was a jungle which we had to cut ourselves. The staff are hopeless and painful to communicate with. About 2 months ago we all started getting text messages ... Read Full Review

When we moved in the cleaning wasn't done and we found the landlord apologising and struggling to clean as he could. Later they finally sent a team to clean the house. We asked for some minimal work to be done, had to email many times, were told emails weren't received, staff went on ... Read Full Review

Only just getting round to do doing this review but I have been meaning to do it for some time. Last year I was due to move into a 2-bed property in Cardiff Bay with my friend. It was a quick turn around with viewing and contract signing done within a week all supervised by Lee Khan - the letting ... Read Full Review

Keeps hold of deposits- dupes younger adults and fobs them off each time they try to return their money. Poor housing stock and numerous issues reported that were not acted ... Read Full Review

Genuinely do not recommend!! The customer service is beyond incompetent. Me and my flatmate were living without heating and hot water in the middle of winter for two months. Faced multiple issues like mould, mice, broken furniture, gas leaks - a lot of those could have been fixed in the span of a ... Read Full Review

Absolutely appalling service and disregard for the safety of their tenants. Someone attempted to break into our house and left the letterplate hanging by a screw so we literally had a big hole in our door after we managed to chase the burglar away. I called Kingstons up once they opened in the ... Read Full Review

Please explain how you can allow two new tenants (my son and a friend) to sign all the relevant contracts etc. Pay in full upfront all the necessary charges, deposits etc. Shake hands and arrange collected of the keys on a Wednesday morning at 9.30am. When they arrived with their cars full of their ... Read Full Review