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Jordan & Halstead

3/5, 28 Reviews
50% Recommended

100% sales valuation accuracy

67% letting valuation accuracy

64% sales fee satisfaction

64% letting fee satisfaction

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"Disgraceful..."

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1 Star Review

By : 'J'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : LL11

13 Aug 2018
People found this helpful0

Last year I rented a flat through Jordan and halstead, one of the worst decisions I've ever made! They charge an absolute fortune for 'application fees' 'referencing fees', when I was the one who was being bombarded with calls/emails from referencing agencies questioning me where all my application details were, J&H were supposed to do this not me, so what did I pay £500 for?? Eventually when I moved into the flat, for the first week there was no hot water! I called J&H to get it sorted, the reply was ' just have a fiddle with the boiler, and see what happens!' In the end I had to pay a plumber to come and sort it out, as J&H simply refused to help me! Surely J&H would reimburse me for cost of the plumber . . . Nope! Not even with a receipt would they reimburse me. Also, the toilet was blocked, again I called J&H surprisingly this time they arranged a call out, when the plumber arrived the toilet was now unblocked, later that day I get a phone call from J&H accusing me of wasting there time and planning on charging me for the call out! Overall the service from J&H was disgraceful, put it this way if me and my girlfriend found our dream home but we had to go through J&H then we would not even contemplate proceeding.

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%64%£236,000£236,000
Lettings67%64%£347£1,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
4088210005
Address

Jordan & Halstead
19 Grosvenor StreetChester, Cheshire
CH1 2DD
01244 321080

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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Awful agent. Poor ...

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1 Star Review

By : 'Natalie'
Branch : Chester, 19 Grosvenor Street
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : CW10

21 Jul 2024
People found this helpful0

Awful agent. Poor unprofessional conduct and communication. Allowed viewings to walk dog poo throughout property. Didn’t follow up viewings- this is why they not selling much. Middlewich ... Read Full Review

Comments (0)Was this helpful?:
They turned me away to ...

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1 Star Review

By : 'Anonymous'
Branch : Chester, 19 Grosvenor Street
Services : Other (Buying agent)
Would you recommend ? : No
Postcode : WA6

16 Mar 2024
People found this helpful0

They turned me away to viewing three houses with them, by telling me I wasn't eligible to buy a house. ..I have my house for sale and a mortgage in principle. They cancelled 3 viewings I had with them on the day. This should have been dealt with better, by asking me what my situation is ... Read Full Review

Comments (0)Was this helpful?:
Fantastic ...

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5 Star Review

By : 'Gary'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CH3

8 Aug 2022
People found this helpful0

What a fantastic team. I was made to feel welcome from the start, even though my situation wasn’t the easiest. Having relocated from another country at the last minute the guys in the office went out of their way to make sure everything was ready for me. Friends had recommended that I use ... Read Full Review

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For reasons outside of their ...

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5 Star Review
UserName

By : 'Ian'
Branch : Chester, 19 Grosvenor Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CH2

18 Jan 2022
People found this helpful1

For reasons outside of their control, the sales process was very protracted but Jordans persevered and eventually got it over the line. Guy was particularly determined to not lose the sale and worked hard to get it done. ... Read Full Review

Comments (0)Was this helpful?:
For various external reasons ...

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5 Star Review
UserName

By : 'Mrs'
Branch : Chester, 19 Grosvenor Street
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : CH3

31 Mar 2021
People found this helpful1

For various external reasons the sale of my property was a protracted affair, but Guy and the team in Chester did everything and more to ensure that the sale finally went through. At all times they remained positive and focused and kept the lines of communication flowing. Guy in particular went way ... Read Full Review

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It is awasem proprtey ...

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5 Star Review
UserName

By : 'Fazeel'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £535
Would you recommend ? : Yes
Postcode : S70

20 Feb 2021
People found this helpful0

It is awasem proprtey organisation quick service all work paperless online no need to wait list no need to Que all work with ... Read Full Review

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Nice and clean Appartment, ...

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4 Star Review
UserName

By : 'Fazeel'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : S70

20 Feb 2021
People found this helpful1

Nice and clean Appartment, every thing new, staff cooperative it's cctv, nice bin system, I will suggest one thing about car park it's should be ... Read Full Review

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I'm just writing to ...

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5 Star Review
UserName

By : 'Nicholas'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £12500
Would you recommend ? : No
Postcode : SK9

7 Feb 2021
People found this helpful0

I'm just writing to what excellant customer service Katy provided in my move to brook Lane. She made the whole move seem painless and kept me up to date with everything. ... Read Full Review

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Excellent customer service ...

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5 Star Review
UserName

By : 'Gem'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SK9

5 Jan 2021
People found this helpful0

Excellent customer service with Katy and her team. Very fast process, made the moving process much better! Would recommend to ... Read Full Review

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Fabulous! ...

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5 Star Review
UserName

By : 'Moira'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SK9

11 Dec 2020
People found this helpful0

Fabulous! We switched to Jordan & Halstead after we were left disappointed with another agent. Thrilled to say the team leaped to our rescue and found us a new tenant within the week. Special shout out to Katy and Cameron who went above and beyond to help, understanding fully our ... Read Full Review

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First time renting It is the ...

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5 Star Review
UserName

By : 'Josephine'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : BB5

1 Jul 2020
People found this helpful0

First time renting It is the first time that I have ever moved out of my parents home so I was naturally not to sure on what I needed to do or how to go about renting my first little home...Katy has been amazing from start to finish, she has held my hand and given me so much assurance throughout ... Read Full Review

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I was forced to leave the ...

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1 Star Review
UserName

By : 'Phuong'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £347
Would you recommend ? : No
Postcode : HD1

25 Oct 2019
People found this helpful1

Terrible service, I have to say. I am a student studying in University of Huddersfield. I rented a flat in Kingfisher House through JH national from 03/01/2019 to 27/12/2019. In 06/08/2019, there was a problem with the safety condition of Kingfisher House that every tenant was force to leave ... Read Full Review


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Will mess you about to try ...

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1 Star Review

By : 'Amelia'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £640
Would you recommend ? : No
Postcode : CW7

8 Jul 2019
People found this helpful0

I booked through Jordan & Halstead to view a property today - I sent the link off rightmove for the property I wanted to view (a semi detached 2 bed). Got through confirmation with the house number. Arrived at site, nobody appeared, called several times and finally got through to someone after ... Read Full Review

Comments (0)Was this helpful?:
Disgraceful ...

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1 Star Review

By : 'J'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LL11

13 Aug 2018
People found this helpful0

Last year I rented a flat through Jordan and halstead, one of the worst decisions I've ever made! They charge an absolute fortune for 'application fees' 'referencing fees', when I was the one who was being bombarded with calls/emails from referencing agencies questioning ... Read Full Review

Comments (0)Was this helpful?:
Professional and efficient ...

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5 Star Review

By : 'Mr'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Owner)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CH1

28 Jun 2018
People found this helpful0

I have a number of properties I let out so when it comes to choosing an agent I look for a company which I can have confidence in to handle every aspect of the journey, with minimal rental void periods. Hayley and Her team achieve this and take a proactive approach whilst keep you fully informed ... Read Full Review


Comments on Agent Fees

Fees are fair in return for the fantastic service provided. Yes, there is always a cheaper option but you get what you pay for.

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Good ...

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5 Star Review

By : 'Sarah'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CH3

5 Jun 2018
People found this helpful0

We are renting a property through Jordan & Halstead on a short term basis. Any problems that have arose, such as the electric oven needing a new thermostat and a small problem with boiler have been dealt with swiftly. I have also had to extend our tenancy twice due to the house we have ... Read Full Review

Comments (0)Was this helpful?:
Fantastic ...

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5 Star Review

By : 'ClaireB'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : L1

15 May 2018
People found this helpful0

From the 1st enquiry I made about renting out my property I have dealt with professional and efficient staff members. The valuation was booked at a time that suited my working hours and the agent came prepared and was extremely knowledgeable about the local area. Their services and fees were ... Read Full Review


Comments on Agent Fees

Not the cheapest but nowhere near the most expensive however we are getting a much better service than we've had in the past using other agents

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Amazing Customer ...

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5 Star Review
UserName

By : 'AshleyEd'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : CH1

27 Apr 2018
People found this helpful0

We had a really good experience with this letting agency, all the reviews say bad things but we had nothing but a great experience with them! Georgia was friendly and kind and couldn't do more to help us. It was our first time renting and she was very patient making sure to explain everything ... Read Full Review

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Difficult to get them to ...

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1 Star Review

By : 'L'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : CH2

18 Aug 2017
People found this helpful2

Difficult to get them to anwser the phone. You have to be persistent and harass them to be dealt with. You may leave a mobile number for them to return you call but I can guarantee they won't call. Very uninterested in their customers, their actual purpose and certainly their service. They forgot ... Read Full Review


Comments on Agent Fees

Wouldn't take my deposit as only 'George' could do that. However no calls returned to take the despot until it was too late.

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What a rude and disrespectful ...

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1 Star Review
UserName

By : 'Peed'
Branch : Chester, 19 Grosvenor Street
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : LLLL

21 Apr 2017
People found this helpful0

What a rude and disrespectful man. Speaks to people in such a derogatory way and won't take any responsibility for any issues that arise in a flat that you are paying them to handle. What a joke, you are the reason people hate estate agents and why I will never use J&H again and will tell ... Read Full Review


Comments on Agent Fees

The most expensive around

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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