The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.8/5, 578 Reviews
87% Recommended
95% letting valuation accuracy
81% letting fee satisfaction

Don
By : 'HCJ'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : BS1
Incredible managed service. We purchased a new flat, we aren't local and Bristol Residential made everything so easy, they sorted everything. Would recommend without hesitation. Amazing service.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 95% | 81.00% | £550 | £2,500 |
The Bristol Residential Letting Co
,222 North Street, Bristol, Bristol
BS3 1JD
01173708818
By : 'charlie'
Services :
Would you recommend ? : Yes
3 Dec 2025Highly recommend working with Holly Vernon, she has been the most friendly and helpful letting agent and is highly communicative with any/ all our... Read Full Review
By : 'Jamie'
Services :
Would you recommend ? : Yes
27 Nov 2025Tom was a great agent showing us around and giving details about the... Read Full Review
By : 'Anna'
Services :
Would you recommend ? : Yes
20 Nov 2025Great communication from the team. They managed to let the property in a matter of days, after another agency had struggled to let it over 2 months. Very pleased we moved agents to Bristol Residential Lettings Co and highly recommend the... Read Full Review
By : 'Juliana'
Services :
Would you recommend ? : Yes
19 Nov 2025Tom and team were brilliant, they managed to take my call, book in multiple viewings and promptly sent across contracts, all on the same day. Friendly, efficient and... Read Full Review
By : 'Arven'
Services :
Would you recommend ? : Yes
17 Nov 2025I had a fantastic experience working with Holly in finding my new flat. She was friendly, efficient, and always quick to respond to any questions I had throughout the process. Her knowledge of the local area and the rental market really helped me feel confident in my decision. Grateful for your... Read Full Review
By : 'Bella'
Services :
Would you recommend ? : Yes
11 Nov 2025The service here is impeccable! Really professional, thoughtful and down to earth service we have had so far. Thank you very... Read Full Review
By : 'Amy'
Services :
Would you recommend ? : Yes
29 Oct 2025Thanks to Tom who was very friendly and provided us a fast response with clear feedback after our viewing... Read Full Review
By : 'Shannon'
Services :
Would you recommend ? : Yes
29 Oct 2025Tom was very friendly and patient and sorted out my viewing and tenancy agreement very... Read Full Review
By : 'Soumeya'
Services :
Would you recommend ? : Yes
28 Oct 2025We rented our property through Holly Vernon, she was really great at helping show us around the house and renting our next home. A really good experience - she deserves a... Read Full Review
By : 'anu'
Services :
Would you recommend ? : Yes
14 Oct 2025Great experience , very helpful agents, quick response to emails or... Read Full Review
By : 'Enzo'
Services :
Would you recommend ? : Yes
14 Oct 2025Holly was great! She made finding a renting a flat quick and... Read Full Review
By : 'Sophie'
Services :
Would you recommend ? : Yes
14 Oct 2025Holly was a great help in finding me a new place to live! Super responsive to questions and everything went... Read Full Review
By : 'Dara'
Services :
Would you recommend ? : Yes
9 Oct 2025Been very helpful to... Read Full Review
By : 'Simon'
Services :
Would you recommend ? : Yes
7 Oct 2025Communication was quick and clear, very professional... Read Full Review
By : 'Declan'
Services :
Would you recommend ? : Yes
1 Oct 2025We have been really happy with the service, dealing with Holly she has been great showing us round the property we liked and got an offer / application to the landlord the same day. Organised, quick and great service I would recommend to anyone looking for a rental... Read Full Review
By : 'Nyasha'
Services :
Would you recommend ? : Yes
1 Oct 2025Great experience.Quick to answer and very... Read Full Review
By : 'tori'
Services :
Would you recommend ? : Yes
29 Sept 2025We had a show around with Holly and she was absolutely amazing and answered every question we had and was so lovely and... Read Full Review
By : 'Morwenna'
Services :
Would you recommend ? : Yes
18 Sept 2025Holly has been very helpful in finding us our new home. She provided a professional but friendly face and we thank her for her... Read Full Review
By : 'Theresa'
Services :
Would you recommend ? : Yes
17 Sept 2025Josh and his team were extremely professional as well as personable. Viewings were carried out soon after the property was marketed and a new tenant secured within 2 weeks. Communication was regular throughout the whole process. We wouldn’t hesitate in using The Bristol Residential Company... Read Full Review
By : 'Deedge'
Services :
Would you recommend ? : Yes
9 Sept 2025If you're a prospective tenant, I'm confident these guys will look after you. If you're a prospective landlord looking for an agent, use BRL, they have been superb. A special mention for both Holly & Josh. Without them, I don't know where we would be living right... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
<p><strong><u>Clifton Office Complaints Procedure</u></strong></p><p>The Bristol Residential Letting Co is committed to providing an excellent service to our customers however we accept that unfortunately sometimes we do not always get it right. Should a situation arise where you are not satisfied we would welcome the opportunity to address this and would ask you to follow the complaints procedure below.</p><p>1. Make the problem known to a member of our team as soon as possible and allow them the opportunity to resolve it.</p><p>2. Should this not bring a resolution please write to Don McKeever, Managing Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Rd, Bristol BS8 2NN. The grievance will be acknowledged within 3 working days and then investigated in accordance with in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. Should we require a longer period whilst we gather the facts, we will advise you in writing and confirm our revised response date.</p><p>3. Should you remain dissatisfied please contact Ed Osborn, Director, The Bristol Residential Letting Co, 19 Clifton Down Shopping Centre, Whiteladies Road, Bristol BS8 2NN or e-mail ed@bristolreslet.com who will ensure the grievance is investigated by a Director not directly involved with the grievance.</p><p>4. For your further reassurance TBRLC is pleased to be a member of the The Property Ombudsman and they can be contacted by writing to The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 21LX. Copies of a 'Consumer Guide' and 'Code of Practice' are available free of charge from our office or from The Property Ombudsman website - www.tpos.co.uk</p>
Last updated at 10/23/2025, 8:07:13 AM by allAgents