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The UK's Largest Customer Review Website for the Property Industry

4/5, 22 Reviews
76% Recommended
0% letting valuation accuracy
85% letting fee satisfaction
By : 'Earls'
Services : Property Management(They manage our building)
Would you recommend ? : No
Postcode : SW5
1. Extremely unprofessional and disorganised finance team I can't emphasise this enough: the finance team is absolutely, horribly disorganised and unprofessional. - I was sent an incorrect late rent demand on the day I moved out, even though I already paid a week ago. What's funnier is that the amount they said I owe is different from the amount I was supposed to pay. - I was sent the wrong check-out inventory report, after moving out. It's not just the wrong name, but also the wrong property all the way across Hyde Park in Paddington! - A rent refund I was due was not refunded until 3 weeks after I moved out. I had to pester the Admin and Finance team to get the refund. - The refund was less than the one I was due, because of a water charge which I was NOT invoiced for. - Even when I agreed to pay for the water charge, I was still due some small amount of money, which Olga, the finance manager, completely ignored. - The sums she calculated DO NOT add up, and I wasn't shown the calculation before receiving the incorrect refund. - I emailed the finance team / Olga with the sole purpose of receiving the correct amount of refund. Yet I get the response of "I will be appreciated for your patience during the communications". How cocky is this?! I have never dealt with such ungrateful and inefficient people. - Also the team is not fluent in English. Emails have grammar inaccuracies. A plain sign of unprofessional service. TL;DR the finance team lacks basic numeracy skills and politeness towards a client. Please employ someone else to manage the finances!!!! 2. Properties are not well taken care of The property is riddled with problems, most prominently water leakage. The maintenance team was eager to investigate and fix the leakage. However when part of the bathroom gave way and broke, resulting an approx.15cm diameter hole in the wall, the team just decided to cover the hole up with a panel. That to me shows that they are not committed to fixing root problem of the properties they manage. NOTE: this only applies in Grenbeck Court in Earls Court. Furthermore, when I moved in, the property was not professionally cleaned despite the contract stated the agent/ landlord would pay for the cleaning. I had to send photos of how extremely dusty it was to make sure the property was cleaned. As it turned out, the professional cleaning was done at the same time (?!) as maintenance works were carried out. I was told this when the cleaner came over the second time. This shows how disorganised and illogical their processes are. In summary, I will NEVER rent any properties managed or advertised by PVL and would never recommend them to anyone. They are a waste of time and money!
Overpriced
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 85.00% | £1,000 | £1,800 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 16 | 4 | 0 | 0 | 0 | 0 | 1 | 1 |

By : 'Anna'
Branch : London, Suite 31, 235 Earls Court Road
Services : 2
Would you recommend ? : Yes
Postcode : SW5
Very responsive team with excellent communication. We urgently needed a place, and Joey went above and beyond to ensure we could move in ... Read Full Review
By : 'Patrick'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : W2
One of the worst business I have ever seen. Be very careful when renting any property from them. They will hide the actual condition of a flat with new paint and when problems occur with plumbing, the heater or anything else they will try to charge you for repairs not just on your flat but for ... Read Full Review
By : Joey Goddard
1 Dec 2022Dear Patrick, Sorry you feel that way. At no point was anything hidden and an inventory report (carried out by an independent inventory clerk) was supplied at the start of the tenancy which...

By : 'Hannah'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW5
Easily the best letting and property management agency i've ever used. Check-in process is hassle free. Property and communal areas are well maintained. Any maintenance issue is solved in record time (New boiler installed in 48h!). Will definitely recommend to anyone moving to ... Read Full Review

By : 'M'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W2
I rented two flats through PVL Properties and I can easily say they are by far the best agency. They always responded to any queries I had in a very timely manner and the staff went above and beyond to make sure you were happy with your property. A big shout out to Joey Goddard who even helped me ... Read Full Review

By : 'Aditya'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1235
Would you recommend ? : Yes
Postcode : W2
One of the best properties to live in Central London. Very fast, efficient and responsive team. I will be referring further to my ... Read Full Review
By : 'David'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W2
Lived in the property for 6 months and found it very easy to communicate with PVL, whether it was regarding maintenance, property information or general inquires. From the initial viewings stages, PVL were incredibly helpful. All documentation was smoothly processed and PVL were very ... Read Full Review
Good

By : 'James'
Branch : London, Suite 31, 235 Earls Court Road
Services : Property Management (They manage our building)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW5
Rented via PVL for 18 months and having rented from 5 different agencies over the previous 7 years I can say that PVL are hands down the best. Very efficient service and always super helpful, particularly Joey and John. Always quick to respond to emails and calls. Would recommend them for anyone ... Read Full Review
No admin fees charged, check-out cleaning fee built into contract which is actually good value and more convenient.

By : 'Sue'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
I am very happy with PVL and everything was perfect. Very thanks to Joey for everything. Joey is extremely professional and very diligent and very quick to sort out any issues. Totally ... Read Full Review
By : PVL Properties
18 Oct 2018Dear Sue, We really appreciate you taking the time to leave a review and would like to thank you for staying with us. Please do get in touch if you ever need a flat in London again. Best, PVL...

By : 'Bee'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1258
Would you recommend ? : Yes
Postcode : SW5
Dear reader I've been a tenant of PVL twice before, and would like to say that, both experiences were great ones. Both properties that I rented were fully equipped and self contained. The staff really do go above and beyond to keep their tenants happy, Grenbeck court, for example was a very ... Read Full Review
good
By : 'Earls'
Branch : London, Suite 31, 235 Earls Court Road
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : SW5
1. Extremely unprofessional and disorganised finance team I can't emphasise this enough: the finance team is absolutely, horribly disorganised and unprofessional. - I was sent an incorrect late rent demand on the day I moved out, even though I already paid a week ago. What's funnier is ... Read Full Review
Overpriced

By : 'MM'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SW5
Absolutely thrilled about whole situation, viewed the flat, paid deposit, I did gave notice in my old place because when your paying deposit means place is yours right? 2 weeks before moving in date I'm getting an email, not even a phone call without any explanations why I won't get to ... Read Full Review
By : Joey Goddard
3 Sept 2018Dear MM, I am sorry it didn't work out but paying a holding deposit does not automatically mean the flat is yours, it means that we will reserve the flat while we check your references, which we...
By : 'Abed'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
I have been a tenant in a flat managed by PVL for nearly 5 years. During this time the staff at PVL have never failed to provide prompt, excellent service. They are quick to respond to any questions or concerns; and have provided an outstanding professional service throughout the tenancy. I highly ... Read Full Review
Good
By : 'Thank'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : W2
Overall we are happy to say we felt like PVL Properties paid attention to both our needs as tenants as well as caring for the landlord's interest. They were quick and diligent ... Read Full Review
Good
By : 'Oksana'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
I just finished my tenancy and very happy to recommend this company.Myself and my partner lived in their flat for 2.5 years and except the broken lift ,they came and helped us for every ... Read Full Review
There was no fee,but cleaning charge at the end.
By : 'Thank'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
Very happy with their service.Professional and not like a normal unreliable estate agencies around Ear's Court! Nicely furnished and clean flats ... Read Full Review
No Fee
By : 'StephB'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW59
We highly recommend Joey Goddard and PVL Properties. Joey was very accomodating and helped us move into our new place within a matter of days. Joey was helpful, kind, well presented and keen to make sure our experience moving to London was a good one. He was also most helpful when we had to return ... Read Full Review
Agent Fees were very reasonable.
By : 'MiguelV'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Rent PCM : £1517
Would you recommend ? : No
Postcode : SW5
The following is my testimonial dealing with PVL Properties as a tenant at Grenbeck Court (30-34 Trebovir Road, SW5), a building that they manage. I would not recommend dealing with this property agency, nor with the landlords at Grenbeck Court. From my first contact with PVL Properties, ... Read Full Review
They did not charge any fees. Unfortunately, in this case, it meant that the contracts were delivered with delays and were poorly redacted. I'd prefer to pay fees if that means the agents will actually be able to pay people who will do a good job and deliver quality services.
By : 'Robert'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
PVL has been the agent for two years at the property. There was a marked improvement in the attention and care of the property and in the relationships with the tenants. They manage the building in a friendly, attentive and thoughtful manner which benefits everyone- tenants, owners and the agent. ... Read Full Review
By : 'Claudia_A'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW5
I have been living in my flat for over 2 years and just renewed my contract with PVL for another year. I am extremely happy with their management and how quickly they addressed any issues that i reported. Its very easy communicating with their building managers and i am certainly planning on ... Read Full Review
By : 'Natalia'
Branch : London, Suite 31, 235 Earls Court Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W2
I have been renting the property from PVL for the whole year. The building was always cleaned and well managed .Unfortunately I had a boiler problem once in winter however it was fixed within next day which I was very happy with. Over all I would strongly recommended this company as they are always ... Read Full Review
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Last updated at 10/21/2025, 11:56:08 AM by allAgents