Do not rent from this company. After renting a high-end property in St Johns Wood, this firm has been a nightmare to deal with. From the start, the condition of the property was sub-par. Despite repeated requests for cosmetic repairs and promises to rectify, these went ignored, then once we moved, they have attempted to claim for items which are clearly visible in the check-in report pictures and the ones we had been asking to be repaired since the start of our tenancy, and at excessive prices. They are not responsive and despite moving out 3 months ago, we still have not received our security deposit back. I would highly recommend you rent from a more reputable and professional firm. Do not trust your money to this agency. We will never rent from them again.