Ace Property Management Ltd

I am not someone who typically writes reviews, but my experience with Ace Property Management Solutions has been so shockingly awful that I feel compelled to warn others. Based on my personal interactions and observations, I cannot understand how the overwhelmingly positive reviews for this company ... Read Full Review

I want to take this opportunity to thank Ace Property for the awesome work it is doing to help tenants. I want to appreciate Sandie and Alan for the good work they are doing and their customer service is second to none. I will encourage tenants to make Ace Property their home and they will never ... Read Full Review

I've had a good experience with Ace Property Management during my short stay in their property. People are helpful and cooperative. Their process is simple and help is provided whenever needed. Good job, keep it ... Read Full Review

Would give zero stars if I could the agent Marcus was horrendous in his communication and has a shocking level of knowledge about the procedures maybe he is young and inexperienced but he is not up to job. He is also arrogant and speaks in a condescending manner. The lies and the lack of ... Read Full Review

Have had Edinburgh estate agents for years but this is by far the worst experience. They do not reply to your emails ever so you have to sort out things as well. And while all estate agents are bad for taking your deposit for tiny things Ace are by far the ... Read Full Review

I used ACE property for a 16-month period after finding this HMO flat which was ideal for myself and three other student who were also in the joint tenancy agreement. From the start to finish of this tenancy I was appalled by the staff's behaviours. On viewing the flat it was explained to ... Read Full Review

I do not know how I would have got through the process of selling and buying without the help of the staff at Ace Property, especially Ian Gray. Having not moved house for over 20 years, I was somewhat out of touch, and the guidance and service I received was excellent. Always on hand for advice ... Read Full Review

I'm weary of letting agents as I've had some bad experiences in the past, however Ace Property have been excellent throughout my 4 year tenancy. On every occasion they responded promptly to any issues that I raised with the flat. When needed repairs were scheduled in immediately, and any ... Read Full Review

I'd just like to say thank you to everyone at ACE. I rented a property through you for nearly five years and I can honestly say that during this time everything from beginning to end was done with efficiency and professionalism. I'd like to mention Wendy and Charlie especially: on the ... Read Full Review

From day one to termination of renting a flat through Ace Property at Bruntsfield Place the whole process went very smoothly. I rented for over two years. I found all staff to be helpful and friendly. I had very few problems with my flat but on the odd occasion, usually a plumbing emergency, if ... Read Full Review

1st Class Service - highly recommended, Ace has made this rental process very seem less and easy from a landlord point of view, advertising it, doing viewings, verifying suitability of potential tenants, taking payments and deposits! The team in ACE really helpful, nothing is too much ... Read Full Review

I was a tenant for 4 years with Ace. When I first moved in, I was only given 24 hours to fill out the inventory, meaning I had little time to properly inspect everything. This meant that, among other things, the state of the mattress went unnoticed until after I'd handed the inventory back in. ... Read Full Review

Did not communicate the original reason for not wanting to contact a plumber straight away (needing to contact the landlord / presumably the cost to pay to call out a plumber). Making the tenant pay for a 'do it yourself' fix, and use their time for an emergency situation, is not good ... Read Full Review

Good service from all at Ace - they managed a large flat helpfully, with prompt responses. Thanks to all and ... Read Full Review

I applied to view a flat last week. After being told I should view the flat on Wednesday 21st June 2018 (a date which DOESN'T EXIST) we phoned to enquire. We were told that we should view the flat on Wednesday 27th June 2018 (today at 16:30). Unfortunately when we got there we met with no ... Read Full Review

Finding the right rental property isn't easy, especially when trying to juggle my day job and travelling with viewing potential places of interest. Amie has been terrific, from the out set, in supporting me to identify somewhere, in arranging the viewings and then in getting all the ... Read Full Review

We have been really impressed with ACE Property Management throughout this process. Not only has Amie being incredibly efficient and helpful at every stage, her friendliness and enthusiasm has fuelled to our excitement and made this an even more enjoyable experience for us as a couple moving into ... Read Full Review

This agency is professional and friendly. From the viewing and all communication there after I found Ace property to be courteous, friendly and professional. Their response rate to all my queries were fast and helpful. I really appreciated all their help and the family feel I received. Would ... Read Full Review

We have been renting a property from Ace Property for 1.5 years. In this time we have had only positive experiences with all staff, but especially Charlie, who has responded to any issues or matters arising with sincerity, efficency and professionalisim. It had been a pleasure. We would definately ... Read Full Review

Very friendly and helpful throughout the signing process. Amie answered all of our questions without any problems at all and everything was wrapped up very ... Read Full Review