Land Estates

I was disappointed by the way my tenancy with Land came to a conclusion. After having completed the end-of-tenancy check with Land's agent on the 28th August, I was told that my deposit would be returned to me within seven days. The agent added that it would almost certainly be completed faster than that, as the person responsible was due to go on annual leave. In an email, I was told my money would be back in my account tomorrow, the 31st July. When this didn't happen, I emailed on the 31st, and then again on the 2nd of August.I received a reply on the 3rd- now five working days after I moved out- informing me that my account was overlooked and that the accountant would now be on holiday for ten days so I would have to wait. It finally entered my account on the 16th August, nineteen days after I left that flat. Given that the deposit required was nearly a thousand pounds, that made the transition to my new place difficult. Needless to say this is completely unacceptable. Nor did it make much sense to me; couldn't someone else have completed what I assume is fairly routine procedure? To compound the poor service I received, Land refused to compensate me in any way, and I learned from my landlord that he had been made to wait for the first month's rent from his new tenants due to the same issue! I felt this was exceptionally poor, lazy service, especially given that I was an employee of the local school Land Estates sponsors. Overall, very disappointing.