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Cullen Property

3.9/5, 13 Reviews
69% Recommended

100% letting valuation accuracy

73% letting fee satisfaction

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"Prepare to pay for cleaning..."

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1 Star Review

By : 'CDT'
Services : Letting(I am a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : EH3

28 Aug 2018
People found this helpful1

Rented a flat for 6 months and when we moved out the agent started swiping their finger on the skirting boards behind our couch to check how much dust had accrued there. And generally nitpicking. That would be one thing if we moved into a spotless flat. However, our agent, when we moved in, said how they hadn't touched that flat and that was clear when I moved my bed to find a huge toe nail. So, once we had moved out, we were handed a fee of £130 which included a £20 admin fee for a them to organise the cleaner. We were in a 2 bedroom flat and the kitchen was spotless/or at least appropriately clean. So I'm not entirely sure what they were doing as the hourly rate for cleaners in Edinburgh is around £10


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    Latest Reviews
    Performance Statistics
    ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
    Letting100%73.00%£350£2,750
    Review Statistics
    From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
    GoodBadGoodBadGoodBadGoodBadGoodBad
    3054000010
    Address

    Cullen Property
    30 Rutland SquareEdinburgh, City of Edinburgh
    EH1 2BW
    0131 221 1818

    Opening Hours
    1. Monday :
    2. Tuesday :
    3. Wednesday :
    4. Thursday :
    5. Friday :
    6. Saturday :
    7. Sunday :
    1. 09:00 - 17:30
    2. 09:00 - 17:30
    3. 09:00 - 17:30
    4. 09:00 - 17:30
    5. 09:00 - 17:30
    6. Closed
    7. Closed
    Services offered
    • Sales
    • Lettings
    • Block Management
    • Surveys
    • Conveyancing
    • Mortgage Advice
    Social Media
    Email
    Latest Properties

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    BRANCH ASSET
    Absolutely ...

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    1 Star Review

    By : 'Aleks'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Rent PCM : £1395
    Would you recommend ? : No
    Postcode : EH6

    3 Feb 2023
    People found this helpful0

    Absolutely terrible, do not rent with these people they will literally scam you and not return your deposit! I definitely would not recommend this letting agency. I lived at a property which was overpriced, with the money me and my flatmates were paying we expected at least a good level of service. ... Read Full Review

    Comments (1)Was this helpful?:

    By : Cullen Property Team

    8 Feb 2023

    Thanks for taking the time to leave a review. We understand that the claim against your deposit was necessary because the property was returned in poor condition, as evidenced by the check-out...


    Perfectly good ...

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    5 Star Review

    By : 'Lukasz'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Rent PCM : £1500
    Would you recommend ? : Yes
    Postcode : EH8

    9 Jul 2020
    People found this helpful1

    Check-in and check-out were fine. Price was good. Student friendly. Maintenance requests were dealt with very promptly. Would recommend to a ... Read Full Review

    Comments (0)Was this helpful?:
    Maybe find another ...

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    2 Star Review

    By : 'Wiktor'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Rent PCM : £2750
    Would you recommend ? : No
    Postcode : EH3

    25 Jun 2020
    People found this helpful1

    It was reasonably priced. The showing was all good. However they will try to scam you to take away as much of your deposit and add charges they shouldn't do. They try to make you liable for things you shouldn't be liable for. Other agencies never gave me this issue and I've ... Read Full Review

    Comments (1)Was this helpful?:

    By : D.

    8 Jul 2020

    I have found Cullen Property a great agency to deal with. Our property manager is very approachable, replies to emails promptly and is always there to take our calls. During the pandemic, our...


    I am a landlord of a property ...

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    5 Star Review
    UserName

    By : 'Peggy-Ann'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : EH9

    8 Dec 2019
    People found this helpful1

    I am a landlord of a property in Edinburgh and have employed Cullen Property to manage my flat for over 20 years. They are extremely reliable & professional and have helped me maintain the property in tip top condition and fully renovate kitchen and bathroom as needed. They find good ... Read Full Review

    Comments (0)Was this helpful?:
    Sterling service over many ...

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    5 Star Review

    By : 'Jill'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Owner)
    Rent PCM : £600
    Would you recommend ? : Yes
    Postcode : EH8

    31 May 2019
    People found this helpful0

    Cullen property have helped me as an absentee landlord manage and mind my small Edinburgh apartment for many years. Their service is outstanding - courteous to a fault, extremely prompt in responding to any communication and just genuinely helpful folk who clearly have a wealth of experience in ... Read Full Review


    Comments on Agent Fees

    extremely reasonable!

    Comments (0)Was this helpful?:
    Terrific ...

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    5 Star Review

    By : 'Joe'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Owner)
    Would you recommend ? : Yes
    Postcode : EH9

    30 Apr 2019
    People found this helpful0

    Cullen Property have looked after my buy to let properties in Edinburgh for many years. They are always let and Cullen deal with maintenance issues swiftly and competently . They have helped me enormously in this period. I have no hesitation in recommending this firm to ... Read Full Review


    Comments on Agent Fees

    Ok

    Comments (0)Was this helpful?:
    To Cullen Property Management ...

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    5 Star Review
    UserName

    By : 'Tessa'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : EH4

    5 Dec 2018
    People found this helpful0

    We have been living in Cullen Property Flat in Edinburgh for more than 4 yrs. now. Overall I found Cullen Property to be a good letting Agency.The office staff are extremely professional and the supporting maintenance teams are courteous and respectful .All requests and maintenance was dealt with ... Read Full Review


    Comments on Agent Fees

    no comment

    Comments (0)Was this helpful?:
    Prepare to pay for cleaning ...

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    1 Star Review

    By : 'CDT'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Rent PCM : £500
    Would you recommend ? : No
    Postcode : EH3

    28 Aug 2018
    People found this helpful1

    Rented a flat for 6 months and when we moved out the agent started swiping their finger on the skirting boards behind our couch to check how much dust had accrued there. And generally nitpicking. That would be one thing if we moved into a spotless flat. However, our agent, when we moved in, said ... Read Full Review


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    Comments (0)Was this helpful?:
    Stayed for a year in a very ...

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    5 Star Review

    By : 'Katarina'
    Branch : Edinburgh, 30 Rutland Square
    Services : Property Management (They manage our building)
    Would you recommend ? : Yes
    Postcode : EH8

    18 Jul 2017
    People found this helpful1

    Stayed for a year in a very nice cosy flat 2-bedroom flat in the city centre - very reasonably priced considering both size and location of the flat. Any maintenance issues were always dealt with efficiently and immediately. Staff and landlord were always very helpful and friendly to deal with. Had ... Read Full Review


    Comments on Agent Fees

    Very reasonable

    Comments (0)Was this helpful?:
    Nice and cosy accommodation! ...

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    5 Star Review
    UserName

    By : 'Wei'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Rent PCM : £1200
    Would you recommend ? : Yes
    Postcode : EH8

    17 Aug 2016
    People found this helpful0

    Nice and cosy accommodation! Great service by the staffs too. All maintenance requests are attended to promptly and the checkout process was fair and organised. Totally recommend this letting ... Read Full Review

    Comments (0)Was this helpful?:
    Cullen Property are the worst ...

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    1 Star Review

    By : 'PBJ'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Rent PCM : £350
    Would you recommend ? : No
    Postcode : EH1

    29 Sept 2014
    People found this helpful2

    Cullen Property are the worst property agents I have ever had to endure. Aside from charging astronomical 'admin fees' and other vague charges at the end of our tenancy, it was near impossible to contact any member of staff. They are a typical example of a letting agents taking advantage of their ... Read Full Review


    What agent could do to change your mind?

    Stop taking advantage of your customers.

    Comments (0)Was this helpful?:
    Rented a flat with this agent ...

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    5 Star Review

    By : 'ex-tenant'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : EH8

    27 Nov 2013
    People found this helpful0

    Rented a flat with this agent for several years a couple of years ago, and they were excellent in every way. They always responded to any queries and concerns promptly and professionally. We had several maintenance issues during the course of our tenancy, and they were always dealt with within a ... Read Full Review

    Comments (0)Was this helpful?:
    My flatmates and I were ...

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    5 Star Review

    By : 'Jannis'
    Branch : Edinburgh, 30 Rutland Square
    Services : Letting (As a Tenant)
    Would you recommend ? : Yes
    Postcode : EH6

    2 Oct 2013
    People found this helpful0

    My flatmates and I were renting flats from Cullen Property for 5 years and we were quite satisfied with their attitude towards us. In fact, when we decided to rent a property again back in 2011, knowing it was a property managed by them played a large part in our decision to rent the flat. Any ... Read Full Review

    Comments (0)Was this helpful?:
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    Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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    Last updated at 10/30/2017, 9:03:32 AM by allAgents

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