after making an appointment for a valuation, i received a confirmation email from Charlotte King confirming my appointment with Kate Hill from ashbourne office on 21st may at 12.30. i arranged a couple of hours off work to keep the appointment when it finally got to 1pm and still not arrived, i called the ashbourne office to inform i was still waiting. my call was immediately transferred without an explanation, to a mobile number [ i am presuming it was Kate Hill] the phone rang out with no answer. i waited a further 40 minutes, expecting either the office or the owner of the mobile to call me back. after another 15 minutes i left to go back to work. i am still waiting to hear from them and it is now 4pm