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1/5, 10 Reviews
0% Recommended
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0% letting fee satisfaction
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1 Star Review
Belinda
By : 'Valeria'
Services :
Rent PCM : £1800
Would you recommend ? : No
Postcode : BA2
25 Jul 2018
People found this helpful0
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of higher price. Once we left they charged us 400 GBP for end of tenancy cleaning (and 90 GBP for upholstey cleaning). The small apartment of two rooms took 10 hours to clean aparently even though we had a cleaner come in before leaving. I tried contacting the staff I usually dealt with calls went unanswered and if they were answered they said they would deal with it and call me back although that never happened. Besides that when living in the property the receptionist/property manager was never at her office or available and holiday schedules were not communicated to the tenants.
Comments on Agent Fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
Was this helpful?:
By : LIV Group
27 Jul 2018Thank you for your feedback Valeria. As you know, we are still in conversation with you regarding the condition of your apartment when you moved out – and the associated cleaning costs to rectify. We absolutely wish to continue our conversation with you; as such, a member of our Service Desk team will be in touch with you shortly to follow up on our discussions from yesterday. Kind regards, LIV Group
By : D Joze
26 Nov 2020They are horrible! Managing the apartments based in they get enough complaints regarding an issue. 3 nights of black out in the communal area, pitch black foot path and entrance to the development! Residents walking to and from their apartments in total darkness for over 15 hours of darkness Daily in the past 3 days! They are only good in charging you the service charge. Terrible service! AVOID THEM!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £1,000 | £1,800 |
Address
Liv Group
Whitehall Waterfront,2 Riverside Way, Leeds, West Yorkshire
LS1 4EH
0113 831 3300
Services offered
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Liv Group Branches (View All 2)
Today I lose ...
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1 Star Review
By : 'MARTIN'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : S71
31 Aug 2023
People found this helpful1
Today I lose £12000... I sought to buy a flat at 16 Silk Mill Elland.All I was seeking was indemnity against The Cladding Costs removals.Nobody is available to talk too and no-one accepts responsibility.My Solicitor is aghast at their service from their Solicitors.Liv...its your... Read Full Review
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OverviewReviewsServicesPhotosA ...
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1 Star Review
By : 'Joboj'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : L6
29 Mar 2022
People found this helpful1
OverviewReviewsServicesPhotosAbout Reviews from the web 1/5allAgents · 9 reviews Google review summary 2,4 (112) Google reviews All work 8 complaint 8 lift 6 tenancy 6 +6 Sort by Most relevant Newest Highest Lowest Joanne Borchert Joanne Borchert 8... Read Full Review
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A truly shocking outfit. ...
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1 Star Review
By : 'Sean'
Services : Property Management
Sold price : £250000
Would you recommend ? : No
Postcode : LS22
24 Mar 2021
People found this helpful0
A truly shocking outfit. Charging me twice for after staircasing at when I try to explain Im happy to pay the pro rata fee when adjusted (initial invoice not received) and they say no, hide behind a wall of silence then adjust my invoice to include a late payment... Read Full Review
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Terrible mananging agent. ...
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1 Star Review
By : 'Kieron'
Services : Property Management
Sold price : £500
Would you recommend ? : No
Postcode : S2
16 Mar 2021
People found this helpful3
Terrible mananging agent. don't care about the people that own or live in the building the manage. Lazy. like to drop shock invoices on your for +20% of the service charges. 6 months late with the accounts. absolutely useless, rude and... Read Full Review
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I have been letting with them ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : PE1
19 Dec 2020
People found this helpful1
I have been letting with them for a year and I would rather not move because of hassle... but I HAD TO! No WIFI for 4 months!!! I kept calling and calling and I always get the same answer, it is being sorted. How can a process be sorted for 4 months! I call, it goes straight to voicemail. I left a... Read Full Review
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I feel abit conned having to ...
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1 Star Review
By : 'Daniel'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS29
9 Jul 2020
People found this helpful0
I feel abit conned having to even give 1 star. This company have been nothing but trouble since the start of my tenancy, The communication is absolutely awful. Emails aren't responded too and Phone calls aren't picked up. No one seems to want to take responsibility at this company... Read Full Review
Comments (1)Was this helpful?:
By : Shameem Clare
10 Jan 2021Absolutely horrific customer service! I have never ever known a company like this. Rude! Never reply and the development is a mess. Avoid avoid...
This company is a mess, and ...
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1 Star Review
By : 'Wong'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : LS11
27 Jan 2020
People found this helpful3
This company is a mess, and Poor Organisation. I'd suggest them stop adding fake positive reviews themselves. I've owned a flat A managed by them (unfortunately) since 2017, and have been paying service charges on time etc. I've bought another flat B in the same building since... Read Full Review
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Terrible. ...
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1 Star Review
By : 'Steven'
Services : Property Management
Would you recommend ? : No
Postcode : RH12
3 May 2019
People found this helpful1
I have been renting since 2013 and have never come across such complacency, lack of interest and poor customer service. Please avoid at all... Read Full Review
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Terrible customer ...
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1 Star Review
By : 'Scott'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HI8
17 Apr 2019
People found this helpful1
I have been renting properties as a tenant for almost a decade, and I can unequivocally state that Liv group are by far and away the worst letting agent I have had the misfortune of engaging with. Liv group actively avoided conducting much need upkeep and repairs on the property, despite frequent... Read Full Review
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Poor ...
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1 Star Review
By : 'Valeria'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : BA2
25 Jul 2018
People found this helpful0
Rented an apartment for nine months with furniture, when I first contacted them they rented the apartment I was ready to pay for and ceased to reply to my emails so my flatmate contacted them to rent any apartment and ended up renting one of higher price. Once we left they charged us 400 GBP for... Read Full Review
Comments on Agent Fees
Check out fees were stated in the contract and it also mentioned a cleaning fee but no price. End of tenancy cleaning came to 480 GBP when in London and other places they charge around 150-250 for the same service. Liv presented invoices from cleaning agents I feel taken advantege off. I reccomend changing cleaning services to one more beneficial to the tenant as they don´t care about the price because the don´t have pay it. I also reccomend to inform your tenants of the charges before presenting it to them unexpectedly as this cleaning fee is what I payed as a student for a monthly rent.
Comments (2)Was this helpful?:
By : LIV Group
27 Jul 2018Thank you for your feedback Valeria. As you know, we are still in conversation with you regarding the condition of your apartment when you moved out – and the associated cleaning costs to rectify. We ...
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