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St Margarets, London TW1
3.1/5, 13 Reviews
54% Recommended
57% sales valuation accuracy
80% sales fee satisfaction
"They have overpriced my..."
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1 Star Review
By : 'Igor'
Services :
Would you recommend ? : No
Postcode : TW1
19 Jun 2019
People found this helpful17
They have overpriced my property by 100k Now you have to be a complete moron to believe in it ( naively I did) Compete incompetency and joke. Wasted 5 moths of our time and prime time of the year Would not touch with a barge pole Update Jun 2019: After year or so of raising the complaint managing director Duncan Gibb reply stands that he sees nothing wrong with this practice and endorse it 100%. According to Dexters this is normal practice of all estate agents to overprice the property to get the sole listing then to reduce it by managing client's expectations. I do not know in what world they live in and what ethic education and upbringing they had but it is not honest and good business practice. I have contacted Obdusman as per suggestions that being almost single course of complaint procedure with estate agents. They have made it extremely difficult for clients to file any complaint with agent so I am not sure what is the purpose of organization and who are there to regulate and protect. Going forward I am never to trust the estate agents again, treat them with no respect as for what they are thieves and dishonest people. Fair enough there are some agents who maybe honest but yet to be found, so no offence to those. In summary agents at Dexters in St Margarets are lying thieves governed by lord of lies Duncan Gibbs
Comments on Agent Fees
Did not have time to reflect on it after experience with it
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By : Marilyn
27 Mar 2018Dear Igor, I am sorry to read your review and that you have been unhappy with Dexters and we would very much like to discuss this with you. I have passed your comments onto the Managing Director of the office who will be reviewing your comments with the team and will be in contact with you. Kind regards, Marilyn, Head of Customer Relations customerrelations@dexters.co.uk
By : Igor Todorinovic
19 Jun 2019Jokers continue on, managing director Duncan Gibbs sees nothing wrong and blames me for it. Appalling , I have uploaded letter for all to read "Although I am sorry to hear you regret instructing Dexters back in 2016, I believe we were always open and transparent with you. James Carey, Sales Manager carried out the Market Appraisal in May 2016. The recommendation he gave on the asking price was given in good faith and reflected available information about the property and took into account the market conditions at the time. I can see that James followed up the meeting with a letter confirming what you discussed and he suggested an asking price of £749,950. James' advice was consistent with a comparable property that was sold in the area and I attach a copy of this for your information. I therefore cannot agree that James deliberately over-inflated the price to gain the instruction. It was ultimately your decision to instruct Dexters and agree to marketing at that price. We advised you at the time that if interest was not forthcoming we would review the sales strategy and price once we had received some feedback. Further to almost three weeks' of marketing we discussed reducing the asking price in line with the feedback we had received, which I understand agreed to do. The price reduction generated more interest and a further nine viewings, however you then made the decision to withdraw your property. Despite being in a 12 week Sole Selling Agency agreement, we accepted your notice and agreed to withdraw your Once again I am sorry that you felt unhappy with our service, but having now reviewed the matter I believe we were professional and acted in your best in your best interests at all times. The purpose of a market appraisal is to provide an indication of the price the property might sell for and what a Seller can hope to achieve, but it does not confirm or guarantee the same. Please note this is now our Company's final viewpoint on the matter. Therefore if you remain unhappy and wish to take the matter further, the next step is for you to raise a complaint with The Property Ombudsman for independent arbitration. You have 12 months from the date of this letter in which to do so and details of their complaints procedure can be found on their website, www.tpos.co.uk. Managing Director Duncan Gibbs Dexters "
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 57.00% | 80.00% | £500,000 | £1,350,000 |
Address
Dexters
1 Chertsey Road, London, Greater London
TW1 1LR
020 8744 9400, 020 8744 9700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Dexters Branches (View All 70)
Excellent ...
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5 Star Review
By : 'Guzel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW1
14 Nov 2024
People found this helpful0
We had the pleasure of doing our search for a rental apartment with Noran. Out of all the agencies and agents we encountered, Noran proved to be the most professional. He was always punctual and confirmed every appointment exactly as requested—via email. He answered countless questions... Read Full Review
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Positive ...
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5 Star Review
By : 'Kathy'
Services : Sales( As a Vendor )
Sold price : £1350000
Would you recommend ? : Yes
Postcode : TW1
13 Oct 2022
People found this helpful0
Very pleased we opted to use Dexters. A very well organised Estate Agents. Staff helpful well informed and understanding..Thank you for all your hard... Read Full Review
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Impeccable approach to ...
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5 Star Review
By : 'Glenn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TW1
5 Mar 2021
People found this helpful0
Impeccable approach to customer service, clear and open communication, never over promising and always a calm, relaxed easy going demeanour. Crucially they deliver a result! Love them at... Read Full Review
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Nothing but positive feedback ...
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5 Star Review
By : 'Sophia'
Services : Sales( As a Vendor )
Sold price : £1070000
Would you recommend ? : Yes
Postcode : TW1
17 Nov 2019
People found this helpful1
Nothing but positive feedback for Nancy. She’s super professional, smart and knowledgable but at the same time incredibly human in her approach - some thing that is often lacking in property transactions. She cares about her clients position, is sensitive to circumstances and is keen to... Read Full Review
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By : Sarah Tranter
1 Dec 2020Dear Sophia, Thank you for your amazing feedback regarding Nancy in our St Margaret's office. I will ensure that I pass your comments onto Nancy and the Director for the area, who I know will be...
These guys are the best ...
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5 Star Review
By : 'Albert'
Services : Letting( As a Owner )
Rent PCM : £1475
Would you recommend ? : Yes
Postcode : TW1
25 Sept 2019
People found this helpful1
These guys are the best agents in town. Very professional. I have bought, sold and let through Dexters and wouldn't think of anyone else when considering a property-related... Read Full Review
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I brought this apartment ...
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5 Star Review
By : 'Denis'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : TW1
24 Sept 2019
People found this helpful0
I brought this apartment through Dexters and was extremely impressed with how professional they were, they were proactive and I always heard from them with updates and a steer of what I needed to do. When there was a problem, they worked with me to sort it out. I then ended up renting my... Read Full Review
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When the going gets ...
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5 Star Review
By : 'David'
Services : Sales( As a Vendor )
Sold price : £527500
Would you recommend ? : Yes
Postcode : TW1
5 Sept 2019
People found this helpful0
Selling a property in the London area is tough at the moment so you need a strong and determined team on your side.We chose Dexter's initially due to their positive and enthusiastic appraisal of our property.As we were in no rush we were happy to start high and drop until we found the right... Read Full Review
Comments (1)Was this helpful?:
By : Hayley Marner
25 Sept 2019Dear David, Thank you for your review regarding your experience with our St Margarets Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to...
They have overpriced my ...
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1 Star Review
By : 'Igor'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW1
19 Jun 2019
People found this helpful17
They have overpriced my property by 100k Now you have to be a complete moron to believe in it ( naively I did) Compete incompetency and joke. Wasted 5 moths of our time and prime time of the year Would not touch with a barge pole Update Jun 2019: After year or so of raising the complaint... Read Full Review
Comments on Agent Fees
Did not have time to reflect on it after experience with it
Comments (2)Was this helpful?:
By : Marilyn
27 Mar 2018Dear Igor, I am sorry to read your review and that you have been unhappy with Dexters and we would very much like to discuss this with you. I have passed your comments onto the Managing...
it is a very long and ...
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1 Star Review
By : 'Distressed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW1
11 Dec 2015
People found this helpful63
it is a very long and complicated complaint which I am quite happy to share with anyone interested but it's safe to say that I think Dexters have not done their job properly with completing checks on their clients resulting in their client not completing on completion day after exchanging 3 weeks... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
11 Dec 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and...
Had to deal with an ...
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1 Star Review
By : 'St'
Services : Sales( As a Buyer )
Sold price : £500000
Would you recommend ? : No
Postcode : TW1
7 Jul 2015
People found this helpful117
Had to deal with an Inexperienced, unprofessional individual with a poor level of communication and engagement. This individual needs training to ensure that that understand their legal boundaries rather than trying to be everything that is wrong with the Estate Agents profile when dealing with the ... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn
7 Aug 2015Hello, I am really sorry to hear that you have been unhappy with the service provided by our St Margarets branch. I am head of Customer Services and I wondered if I could be of any further...
Dexters talk the talk, but ...
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1 Star Review
By : 'Truth'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : TW7
24 Sept 2014
People found this helpful166
Dexters talk the talk, but the senior staff members (not all to be fair) are sly and manipulative. I was lied to about marketing which was badly done, numerous errors that repeatedly were corrected. Beware if you terminate a contract with them as I did, they will say untrue claims about your... Read Full Review
Comments on Agent Fees
might be justified if they knew what they were doing and didn\'t lie so much, grossly insulting my intelligence. It is disturbing that there is still sharp practise going on out there.
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Having submitted an offer on ...
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1 Star Review
By : 'SP82'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : TW2
22 Jul 2014
People found this helpful183
Having submitted an offer on one of the property on sale not to long ago that was on via the Twickenham branch - I must admit that I am NOT impressed ! The sales agent we submitted the offer to was, though not rude, maintained an overall condescending, unwelcoming and cocky tone. So much so, that ... Read Full Review
Comments (1)Was this helpful?:
By : Marilyn Plews
4 Aug 2014Hello, I am really sorry to hear that you have been unhappy with the service provided by our TWickenham branch. I am head of Customer Services and I wondered if I could be of any further...
I read the poor reviews yet ...
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1 Star Review
By : 'unhappyrenter'
Services : Letting( As a Tenant )
Would you recommend ? : No
20 Mar 2012
People found this helpful93
I read the poor reviews yet went ahead with the agreement. HUGE MISTAKE!! I wish I had listened to everyones views! From the start our flat had problems. As soon as they have your money, don't expect to hear from them again! Our flat wasn't even legally safe, but they didn't care! I chased and... Read Full Review
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