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Homelets & Sales
1/5, 3 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
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"Appalling letting..."
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1 Star Review
By : 'Tellthetruth'
Services : Letting(I am a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : L18
24 Mar 2018
People found this helpful6
It is my opinion and my right to review this company negatively. I rented a house off this Homelets company for a year and had the worst year ever! They refused to replace a broken boiler for 5 weeks, after week 5 and independent gas engineer confirmed the boiler had been leaking carbon monoxide!!! Prior to this and their unwillingness to replace it we were left without hot water/heating for several days! The maximum length of time legally is 24 hours! NOT 5 DAYS! they refused to pass me the contact details of the landlord too (unknown why?!) this saga went on for 5 weeks until carbon monoxide revelation forced them to act! When I complained about all this (and other issues) I was told by manager to âfind somewhere else to liveâ! Yes correct that is what the manager of Homelets told me for simply complaining about no boiler! I reminded him I had signed a 12 month contract and indeed I had not broken any tenancy agreement terms and conditions (unlike Homelets!) The secretary Maria Binks also passed a complaint we had to the contractors which led to an angry workman attending the house not happy about my complaint! How very unprofessional?! All in all we are so thankful and lucky to have escaped from this company and luckily we didn't die of carbon monoxide poisoning. ALSO ensure this company has actually registered the house with the council to legally let it out! They hadn't with our one! hopefully a hefty fine is looming for this illegal act. Also if you read the below post from Danielle Hall you will see she has given positive feedback however if you go onto Homelets website you will see this same person actually works for Homelets (secretary) so clearly a conflict of interest and clearly only trying to counteract the true negative feedbacks from genuine ex tenants, a typical style trick from this shoddy company. Many thanks for reading this review and I'm sure it will be useful and hopefully gives unsuspecting decent people the knowledge to form their own opinion and decision if thinking about letting a property from these people
Comments on Agent Fees
High I.e £120 checkout fee!!!
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £600 | £1,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Homelets & Sales
9 Queen Avenue
Dale Street, Liverpool, Merseyside
L2 4TZ
0151 280 4047
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Appalling letting ...
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1 Star Review
By : 'Tellthetruth'
Branch : Liverpool, 9 Queen Avenue
Dale Street
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : No
Postcode : L18
24 Mar 2018
People found this helpful6
It is my opinion and my right to review this company negatively. I rented a house off this Homelets company for a year and had the worst year ever! They refused to replace a broken boiler for 5 weeks, after week 5 and independent gas engineer confirmed the boiler had been leaking carbon monoxide!!! ... Read Full Review
Comments on Agent Fees
High I.e £120 checkout fee!!!
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I tell you truly. Homelet is ...
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1 Star Review
By : 'Desiree'
Branch : Liverpool, 9 Queen Avenue
Dale Street
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : L15
19 May 2016
People found this helpful5
I tell you truly. Homelet is a worse Estate agent in the world. If you want to be robbed all your money then Homelet can be your friend. Their managers are impolite. They have all for landlords and but they don't care of tenants . Avoid signing agency fee before signing the tenancy agreement. If ... Read Full Review
Comments on Agent Fees
This agent is the worst estate agency that I have never met before
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This agency is absolutely ...
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1 Star Review
By : 'Tenant'
Branch : Liverpool, 9 Queen Avenue
Dale Street
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : L17
23 Oct 2015
People found this helpful4
This agency is absolutely terrible! We've been trying to contact them for 7 months now!!!! to get our water and gas readings, we would do it ourselves but we have no clue where it is and apparently neither do they so now we are paying roughly £20 more than we should. The shower head ... Read Full Review
What agent could do to change your mind?
Could have been more customer friendly and actually do what you promised!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
