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Stirling, FK8
2.4/5, 7 Reviews
29% Recommended
60% sales valuation accuracy
100% sales fee satisfaction
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"Awful client..."
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1 Star Review
By : 'Disgruntled'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : FK8
25 Apr 2018
People found this helpful0
Arranged a flat viewing for a week ago, received a call that morning informing me that the flat viewing was cancelled for unknown reasons by the landlord and asked if I would like to reschedule the viewing. I receive a list of available slots to view the property at a later date, the following week and am filled in for that slot. We arrive at the property only to be left waiting for 15 minutes. I called the office to ask if the viewing was still on or if there was any issue with the agent all to find that the agent thought they cancelled the viewing for the day and informed me prior. So we wait for another representative to come and show us the place, we get the viewing and are then informed that there is another group that had viewed this flat as well but hadn't officially decided on taking it yet (no paperwork nor deposit had been given in) so we would be able to take it if we so happened to fill in all the details first. I call in to confirm that the deposit we would place is refundable in case something comes up and we are unable to take the property and I am rudely informed that I would be wasting everyone's time by doing this and I do not get my question answered. I call back later, get a different agent who answers my questions and am informed that I will get a call if the property is still available, no call has been received until now...
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By : Joe Curran
26 Apr 2018Thank you for taking the time to place a review as we do use them to see if we can improve our service. I will go through your points respectively. The original viewing was cancelled because the landlord wanted to show someone he knew and give them first refusal on the property. This is the landlords decision and is not within our control. The second viewing was booked along with 4 other potential viewers that day and all were cancelled due to an application being made on the property previously. I did explain to you it looks like there might have been an error keying in your number when sending the text to cancel as all other viewers got the message for the cancellation. I came down personally and spoke to the tenants asking if we could show you round in case the application failed or the paperwork does not arrive in the correct window. The tenants were happy for the viewing to take place. It was myself you spoke to about the deposit and I disagree that I was rude I was merely being upfront and honest. What you were asking me to do was to accept the deposit to take the property off the market making it unavailable for other potential tenants whilst you look for another property. If you find another property we are then back to remarketing the property. This is not in our interest as an agent or the landlords who we ultimately work for. I explained we would not accept your application knowing the property is not 100% suitable for you and is only a backup if you do not find something else. If you didn`t find another property you then find yourself moving into a property that you are not entirely happy with to start with and this situation never goes well in my experience. I would normally ask reviewers to contact the office to discuss their issue further if required but I believe you have just spoken to one of my colleagues about the links for application and information about deposits.
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Disgruntled client
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 60% | 100.00% | £0 | £0 |
Address
Belvoir
10 Baker Street, Stirling, Stirlingshire
FK8 1BJ
01786 464607
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Landlord ...
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5 Star Review
By : 'Dave'
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : FK8
30 Aug 2018
People found this helpful0
I find Joe's communication good, there is times I wish he would respond a little quicker however I understand they have loads of other properties to manage and a life outside the business. Their fee's are fair and their quickness finding me a suitable tenant was... Read Full Review
Comments on Agent Fees
Fees were good.
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Passage to ...
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5 Star Review
By : 'Nadroj'
Services : Letting (As a Owner)
Rent PCM : £875
Would you recommend ? : Yes
Postcode : FK79
5 Jun 2018
People found this helpful0
Needed to fill my newly bought house with tenants quick and couldn't advertise on Rightmove directly as they only accepts adverts from estate agents. Belvoir were happy to let me write a narrative,provide them with pictures and for a small fee,place my advert on Rightmove. Within a week I... Read Full Review
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Awful client ...
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1 Star Review
By : 'Disgruntled'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : FK8
25 Apr 2018
People found this helpful0
Arranged a flat viewing for a week ago, received a call that morning informing me that the flat viewing was cancelled for unknown reasons by the landlord and asked if I would like to reschedule the viewing. I receive a list of available slots to view the property at a later date, the following... Read Full Review
Comments (1)Was this helpful?:
By : Joe Curran
26 Apr 2018Thank you for taking the time to place a review as we do use them to see if we can improve our service. I will go through your points respectively. The original viewing was cancelled because the...
Belvoir, in Stirling, are a ...
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1 Star Review
By : 'TJ'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : FK8
8 Jun 2017
People found this helpful0
Belvoir, in Stirling, are a terrible company to rent with. The couple that run it are incompetent. I Rented with them in my previous year of Study at Stirling University, they were disorganised and unprofessional. A few examples of this. Our oven would not turn off, we have to cut power to the... Read Full Review
Comments on Agent Fees
Agent's fees were reasonable
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Belvoir is so useless when it ...
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1 Star Review
By : 'Carrie'
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : FK8
12 Nov 2015
People found this helpful1
Belvoir is so useless when it comes to pretty much everything. When we first moved into the flat there was an endless list of problems including a broken tv aerial, an extremely dirty alleyway and pigeons nesting on our window sills. Since then, none of these 3 things have been fixed despite... Read Full Review
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Found Jade herself to be ...
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3 Star Review
By : 'AF'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : FK7
10 May 2013
People found this helpful1
Found Jade herself to be excellent and very well mannered etc she viewed 3 properties. The admin/holding fee was £90 but we had to pay £180 admin fee which they stated was because there was two of us, myself and my wife viewed the properties.???? I thought this is steep charging for two people... Read Full Review
What agent could do to change your mind?
Not robbed us of the whole £180. simple. Plus 2 fees???? whats that about. Every other agent we went to (3) only took one fee.
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Possibly one of the worst ...
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1 Star Review
By : 'blk5236'
Services : Letting (As a Owner)
Would you recommend ? : No
1 Sept 2011
People found this helpful17
Possibly one of the worst lettings agents I have ever used. List of complaints includes complete lack of communication from office staff unless chased; typos in emails (couldn't even spell my name correctly); advertised property at wrong price; poor photography and no updates as to how viewings... Read Full Review
What agent could do to change your mind?
Check emails for spelling mistakes before sending; ensure customers' name is spelt correctly; update customers on a regular basis as to how viewings are progressing; do not use, or allow visitors to the property, to use facilities and leave them in an unacceptable state; answer emails instead of ignoring them; discuss any areas of concern with the customer rather than employ underhand tactics such as pulling advertising without customer's prior knowledge or consent and employ a more professional attitude. Would also recommend further training for all staff at Belvoir Stirling.
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