Robert Rhys Ltd

Firstly I would like to thank you for your feedback. I am sorry to hear that you were unhappy with your experience using Robert Rhys. Our number one priority is ensuring our clients best interests are maintained as well as providing a high level duty of care to all our tenants. On your initial viewing there were obvious signs of damp which were treated and remedied prior to you taking possession of the property. However when other issues presents themselves our skilled and respected chosen contractors use a process of elimination to determine what is causing the problem and locate the source of the issue. As you were aware the problem was a structural issue which was being handled through the block management company and as a result it was taken out of our control. I completely understand that this can be emotionally and frustratingly stressful and can cause some unexpected expenses when having to use a de-humidifier which is why Landlord gave you a significant reduction on your rent while the maintenance was being carried out. Although we cannot be 100% sure that the suspected issue caused you to contract laryngitis. At your request, the Landlord felt it was best for tenancy to be terminated and relocate you to another property within the same development. Although you accepted to be relocated. May we remind you that it was you that changed your mind and decided you didn't not want to move and requested to remain in the property on the penultimate day of you relocating to the new property. The next day you proceeded to inform us that you had found alternative accommodation. May we further remind you that you had made an appointment to discuss with the Managing Director the relocation process, dilapidation deductions and to discuss the issue concerning your unpaid rent. However you failed to attend the on the agreed time of the meeting and complained when the Managing Director had to honour an appointment 45 minutes later. Robert Rhys prides itself of delivering quality customer service and are continuously striving to exceed our customer expectations. We are sorry that we were unable to exceed your expectations under the difficult circumstances that were out of our control. We wish you the very best for the future and we would be very happy to discuss them with you in person in the office. Best Regards Justin Carter Lettings Manager