Genuinely terrible company, awful communication, wouldn’t fix anything that we asked them to, we got in the flat and it stank of mould, we brought this up instantly and they did nothing to rectify it and then suggested we just moved out if we weren’t happy with the flat but our... Read Full Review

If I could leave no stars I would. Absolutely shocking customer. Extremely rude and incompetent staff who ignore most emails and deter any phone calls with “we’re WFH” and throw out jargon to try and confuse you when you ask a valid question that could lead to them... Read Full Review

Absolutely terrible in communication. I have been chasing up for many days for a viewing. Then waited for 3 days to hear back. Had another property that I’d like to view, I had to chase up many times for them to send me the video. Requested for a viewing, again had to chase up. Then... Read Full Review

Rude and very unprofessional. It took me 3 attempts at contacting the agent in Manchester to arrange a viewing and this was then confirmed by a surly individual who would not give me their name. They then did not show up, leaving me out in the rain having paid for a taxi to the viewing, and ignored ... Read Full Review

If I could leave minus stars I would. Worst experience with a letting agent. We were going to go to a viewing in Central Manchester but the property had already been taken. They didn't have the decency to let us know until we were waiting outside the property for 30 minutes. They even... Read Full Review

I had very terrible moments with this agency and I just wanted one flat and all day told me send a video for me and the day after when I called them told me the flat is gone yesterday and I told them exactly the day before that I want the house and i can move aS soon as possible The person in... Read Full Review

Just had a terrible experience with the Manchester branch. Fell in love with a flat and got a video viewing (which arrived in my inbox 2 days late) - the morning after I rang back straight away to say I wanted to sign contracts etc. The man on the other end of the phone had no idea how to do that... Read Full Review

The worst customer service I've ever had. I emailed them concerning a property, no one responded to me for days when I decided to email the agency again. This time I got a single line of response which was: "Can you pay 6 month in advance?". I was being very polite and asked... Read Full Review

Martin & Co Manchester Central is the worst property agent ever!!!! They "robbed "; me of the 5 months management fees and it's them who terminated the contract claiming that they lost business!!!! They claimed that it's because of me. I constantly complained because of... Read Full Review

This was the worst service I'd ever received. I made a booking for a viewing at 3pm 11/10/2019. I rang them at half 1 when I finished work to confirm it (I've had a lot of people cancel viewings so I wanted to be sure I wasnt wasting my time). At 2pm my housemate text me to... Read Full Review

Our story of Martin and Co incompetence started a month before we'd even moved in. Whilst getting shown around on the initial viewing it was apparent the balcony door handle was only one good tug away from coming off and as such we raised this as an issue whilst viewing. The letting agent... Read Full Review

I have booked viewings for 2 times and the agent late for around 10 minutes everytime. When I ask for more details on the property when viewing, the agent said he is in a hurry and ask me to phone to the office for details. Application fees is extremely high and when I ask for the fees breakdown,... Read Full Review

Rudest people I have ever dealt with. We rented an apartment through them for a year and I can honestly say it has be the most appalling customer service I have ever received. David Land only emails when we are supposed to renew our contract and never replies to emails we sent him with any... Read Full Review

DO NOT USE THIS LETTING AGENT. When a member of Martin&Co (Ryan) initially showed me around the property he said that he was in a rush and was unable to answer the majority of our questions about the property (misquoted us on the rent, didn't even know which furniture would be in the... Read Full Review

The treatment I received from this letting agents was nothing short of disgusting. Firstly, £2000 of my money for deposit and first months rent was misplaced. I was told that somebody would be available to discuss this on the Saturday and when I arrived the door was locked. I had to ring numerous... Read Full Review

I had rented an appartment this company in 2016 me and my friends had decided to make a move to Manchester and were coming up from Leicester to do so. In all honesty the whole thing was a complete farce. There is no point booking a viewing with these agents because they aren't even able to... Read Full Review

Simply the worst estate / letting agents I ever had the displeasure of dealing with. The lethal combination of extortionate fees, disrespectful staff and horrendous service. Having rented property with different agencies over the years, Martin & Co, Central Manchester are easily the worst... Read Full Review

For the the last year we have been renting with Martin & Co . The overall experience in dealing with Martin & Co was a very fresh and very positive one. All of the members of staff that I have spoken to are very friendly and professional. Two members of staff in particular both Jessica... Read Full Review

Also would give zero if possible. Terrible all round. The fees are shocking. Hound you for money and references but the minute you need anything from them they don't want to know. Poorly managed and highly unprofessional. Made my 1st renting experience nothing but stressful and far more... Read Full Review

Worst experience and communication ever. I would run away from them. Poor social skills. Unprofessional. It takes ages for a reply. Non... Read Full Review