The Property Store

Oh, where to begin?! In the year and a half my fiance and I have lived here we have had a lost of problems as long as my arm with this company. Most recently, I had a strange man attempt to gain access to the property with a key given to him by the property store who allegedly advised him that "there would be no one home". I refused him entry as I was home alone, he didn't tell me his name and I am pregnant and didn't feel confortable letting a perfect stranger into the flat. Then, when I called the letting agent, the woman I spoke to couldn't really have cared less. At the time of writing this review, I am awaiting a response from someone in management at the property store regarding this matter. Another problem I have had recently is that some unidentified person text me appatently from the property store saying that they would come out to the flat to look at a damp problem that has developed in one of the bedrooms. They suggested a date that was unsuitable to which I gave a counter suggestion...I am still waiting on a response 3 days later. I believe the damp problem is a result of insufficient heating in the property, which we have complained about in numerous occasions, however, when we advised the property store of this, a girl working in the office said "the room probably just needs ventilated" and I'm sure on some level this is correct, however, as it is the middle of January and we have currently got heating issues in the property this is not an option as opening windows to ventilate would render the flat uninhabitable due the below freezing temperatures we are currently experiencing. In addition to this heating problem, we have also complained to the property store about a hole In the front door adjacent to the letter box that lets in a cold draft. This problem was reported over a year ago now and has since been reported to them on numerous occasions with no remedy to date. Another problem we have reported to the property store last summer was the ceiling light in the bedroom (where the damp problem is) doesnt work. This problem has been ignored several times and we still do not have it fixed. Lastly, we advised the flat inspector on their last visit that the cooker needed replacing, after a month of asking what the status of this was, we kept being told that they were awaiting a response from the landlord. Now, I don't know how true this is because it doesn't take 4 weeks to make a phone call. Eventually the property store arranged to have a new cooker delivered and I advised them of an appropriate time to deliver it. This was ignored by the letting agent and the new cooker was delivered at 8am when I had just come home from a 12 hour night shift. I made myself heard to the person who had arranged the delivery but received no response or apology for any mix up. I am beyond sick to death of the property store and their incompetence. The office is run by school children who know nothing of continuity of care to their tenants or how to take responsibility for mistakes made. I have always paid my rent on time and never caused any problems to them, therefore expect to be treated well. I would hate to think that tenants who give them a hard time and don't pay rent on time are getting dealt with before tenants like myself? I will be following the procedures necessary to complain about this company to the appropriate authorities and hopefully they will get their act together.