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Cubix Estate Agents
4.2/5, 15 Reviews
80% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
82% sales fee satisfaction
82% letting fee satisfaction
We would like to introduce you to Cubix. Based in the Elephant and Castle area of London, we are independent agents with our roots firmly planted in the local area. We like to think that we are a bit more than just another letting agency; we are also a social hub, supporting a wide range of projects in the neighbo
urhood. This closeness to the area we work in means that we know the local property market intimately. Street-by-street, we know how much rent a property can achieve and what kind of tenants it will attract. We then target our marketing to quickly find reliable, professional tenants for your property.
"Terrible service and zero..."
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1 Star Review
Shalinee
By : 'Shalinee'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SW9
10 Jan 2018
People found this helpful1
Terrible service and zero customer orientation, they didn't turn up for a scheduled viewing and different staff members were inventing excuses to cover up! Raste and Kai had confirmed 640pm with me and I waited outside the property for 15 mins before calling them to inquire. Kai told me someone was on the way which was a lie. I then called a colleague from whom I had got a text about a viewing at 630pm in a different location! She got my name wrong on the phone and had me totally confused with another customer. When I called her out on it, she sent me rude texts! I called Kai back to complain, he got highly defensive and said viewings had to be confirmed by phone on the same day in order for it to go ahead. However I had not been told this when we'd scheduled the meeting via email earlier nor had I had phone calls from Cubix staff on the day. Their customer service has been appalling! The fact that they dare to be rude to the customer and try to cover their own faults instead of apologising upfront is shocking. I strongly urge everyone to stay away from Cubix!!
Comments on Agent Fees
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By : Raste
10 Jan 2018Good morning, Monday via email myself and Kai in an email thread confirmed the viewing to you for the following day at 6.40. 3 hours prior to the viewing yesterday, a member of the admin team Amy called you and there was no answer so they decided to send you a generic text stating the road name (which was also in the email that we sent you if you care to check again) along with requesting confirmation for the viewing at 6.30. There was no viewers name in the text message so no error was made by sending the wrong name as you stated, it just said Hi and then the information. Amy did make an error as she stated 6.30 and not 6.40 which we are sorry for. When you called Kai on his mobile he was not in the office and made the assumption someone was en route. Once your call was finished with Kai you called the office and I picked up the phone and it was me that you spoke with. You decided to shout and no excuses were made on my behalf. I just stated that we attempted to call and message you for confirmation of the viewing and we are happy to make our way over to you to show you if you have wanted. You were not happy with this and said no. There's not much more we could have done or can do now. Good luck in your property hunt.
By : Shalinee Basak
10 Jan 2018Hi Raste, To be clear, Amy referred to me as "Chloe" on the phone so she did in fact mix up customers. She was also rude. I could send you a copy of the text exchange between her as proof and you will see she was clearly ridiculing me and making it look as if it was my fault or that I'd mixed up timings. I arrived on the dot 640pm and gave the team 10 minutes (in case they were running late) before I first called Kai to check. Clearly there was miscommunication amidst your internal team itself given that Kai thought someone was on the way and assured me this was so and Amy believed it was a 630pm viewing with Chloe rather than me. She even asked me on the phone whether it was for Oval or Kennington that I was inquiring so even further proof of her confusion. Finally, I was upset yesterday but did not shout at anyone. Kai clearly told me on the phone that it was common practice to confirm viewings by phone on the day with customers to avoid no-shows. I fully understand this however I was not told this was the case when we firmed up the slot via email so presumed we were going ahead as planned. In any event, I did not have a single missed call or voicemail from Amy or Kai yesterday. I disagree that Cubix could not have done more to assist. I believe what your team could have done differently is the following - 1. Have better internal coordination so you don't come across as presenting disjointed information to the customer 2. Be more apologetic vs. defensive in the moment when a mess has occurred. I agree that Kai offered to come over but this was after I was given a earful on how I did not pick up voicemails confirming the viewing - as said above, voicemails I never even received. Help me understand how you expect me then to feel inclined to ask him to come to the flat or feel comfortable after I'd received such a response from him? My feedback is fair, balanced and with a view to giving your team some things to think about improving in regards to your customer service orientation. Mistakes do happen, however it is how you handle it in the situation that counts most. Thank you.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 82% | £0 | £0 |
| Lettings | 100% | 82% | £900 | £2,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 0 | 9 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- SE1
- se11
- se14
- se15
- se16
- se17
- se4
- se5
- se8
- sw2
- sw9
Address
Cubix Estate Agents
169 New Kent Road, London, Greater London
SE1 4AG
0203 582 8712
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 17:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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AVOID!!!!!!!!!! ...
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1 Star Review
By : 'Kendall'
Branch : London, 169 New Kent Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SE1
16 Aug 2020
People found this helpful1
Horrendous. My boyfriend and I booked a viewing with them, and they never showed up. We gave them a chance to redeem themselves, we decided to book another. The day before the second viewing, they starting reading and not replying to my messages (we assumed it was because it was the weekend and ... Read Full Review
Comments (0)Was this helpful?:
avoid! really bad agents. ...
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1 Star Review
By : 'lilli'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
5 Jul 2020
People found this helpful0
avoid! really bad agents. missed giving me essential information and ignored repairs for months!! still not getting my money ... Read Full Review
Comments (0)Was this helpful?:
Amazing and personal ...
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5 Star Review
By : 'Phoebe'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE1
19 Apr 2019
People found this helpful0
I've recently moved back to London after University and have had my fair share of horrible landlord and estate agents! Being young these people often take you for a ride as they believe you are naive and try to rip you off. For the first time EVER I was shown true respect when working with ... Read Full Review
Comments on Agent Fees
In my first year of house hunting as a Uni student my fees were £300!!!! Cubix fees are considerably low compared to other competitors. The amount they charge for the amount of work they do is a bargain!
Comments (0)Was this helpful?:
outstanding customer ...
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5 Star Review
By : 'TrollyDolly86'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW19
8 May 2018
People found this helpful1
In the past, I have felt negatively about estate agencies within London. I felt that you paid a lot of money, in administration fees which wasn't necessarily reflected throughout the level of customer service provided, by the estate agents themselves. However I feel indifferently, regarding ... Read Full Review
Comments on Agent Fees
I felt that the Agents fees were slightly cheaper than the mainstream estate agents i.e Websters and Heart. I was happy to pay the fee,due to the level of customer experience I received.
Comments (0)Was this helpful?:
Thanks for a good 2 ...
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5 Star Review
By : 'Joanna'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SE17
4 May 2018
People found this helpful1
Raste and Kai should be commended for all their hard work. It was a pleasure to rent a flat with them for 2 years. Whether it was troubles late at night, locking ourselves out or silly rental questions, the guys at Cubix were always there to help. Thanks for ... Read Full Review
Comments (0)Was this helpful?:
Personal ...
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5 Star Review
By : 'Frazer'
Branch : London, 169 New Kent Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : SE11
3 May 2018
People found this helpful1
From the beginning they seem knowledgeable and enthusiastic, lined up prospective tenants in no time and have handled any problems with the minimum of fuss. In short they have provided the service that I wanted, rather than me having to accept the service they ... Read Full Review
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'Danielle'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Rent PCM : £1733
Would you recommend ? : Yes
Postcode : E2
29 Mar 2018
People found this helpful1
Had great service from start to finish with this estate agent. It's usually Kai I speak to and he's always been great at getting any problems with the flat sorted ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Raste and his team were very ...
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5 Star Review
By : 'Claire'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SE11
13 Feb 2018
People found this helpful1
Raste and his team were very attentive and helpful through out. I recommend using their agency. Their customer service was ... Read Full Review
Comments (0)Was this helpful?:
Excellent eatate / letting ...
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5 Star Review
By : 'Rick'
Branch : London, 169 New Kent Road
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW1V
13 Feb 2018
People found this helpful1
Excellent eatate / letting agent. Thank you for looking after my property for the last 18 months. Perfect service. Highly ... Read Full Review
Comments on Agent Fees
Very reasonable
Comments (0)Was this helpful?:
Terrible service and zero ...
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1 Star Review
By : 'Shalinee'
Branch : London, 169 New Kent Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : SW9
10 Jan 2018
People found this helpful1
Terrible service and zero customer orientation, they didn't turn up for a scheduled viewing and different staff members were inventing excuses to cover up! Raste and Kai had confirmed 640pm with me and I waited outside the property for 15 mins before calling them to inquire. Kai told me ... Read Full Review
Comments on Agent Fees
NA
Comments (2)Was this helpful?:
By : Raste
10 Jan 2018Good morning, Monday via email myself and Kai in an email thread confirmed the viewing to you for the following day at 6.40. 3 hours prior to the viewing yesterday, a member of the admin team ...
Cubix estate agents have made ...
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5 Star Review
By : 'Nic'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SE17
28 Oct 2017
People found this helpful0
Cubix estate agents have made our renting experience a real positive one! They are always available to help if there are any issues. Would recommend to anyone looking for a fair, friendly agency! They know their areas well and even recommend fun places to ... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)Was this helpful?:
Before speaking to Cubix, I ...
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5 Star Review
By : 'Andy'
Branch : London, 169 New Kent Road
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SE25
20 Sept 2017
People found this helpful0
Before speaking to Cubix, I had a really negative perception on how time consuming and challenging it would be to manage a second property that I wanted to rent out. I've never done it before and have heard some real horror stories, and didn't know where to begin. I found Cubix online and from the ... Read Full Review
Comments on Agent Fees
Great fees!
Comments (0)Was this helpful?:
Refreshing change to most ...
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5 Star Review
By : 'Liam'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW15
20 Sept 2017
People found this helpful0
Refreshing change to most estate agents I've come into contact with. Extremely friendly and attentive to my needs. Easily contactable whenever needed and nothing seems like too much of an ask. Really know their properties and areas well, which makes the process that much easier. Would definitely ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Raste has been a truly ...
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5 Star Review
By : 'feez27'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW2
14 Jun 2017
People found this helpful0
Raste has been a truly incredible, conscientious individual and myself and my partner could not have asked for anything more out of our rental experience. I have never encountered an estate agency that truly cared and responded to each and every one of my concerns fully and promptly...until ... Read Full Review
Comments on Agent Fees
Very good!
Comments (0)Was this helpful?:
Raste was great extremely ...
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5 Star Review
By : 'Despoina'
Branch : London, 169 New Kent Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE14
19 Mar 2016
People found this helpful0
Raste was great extremely helpful, was always available if i had any questions, and honestly wanted to help me find my new ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Very straightforward. Any complaints need to be emailed to either raste or Kai @cubixestateagents.co.uk. We will arrange a response within 48 hours. We will request all information to be kept in writing.
Last updated at 10/19/2022, 8:27:39 AM by allAgents
